Rated 5.0 out of 5.0 by Mw4572 Best holiday inn for a long time
I'm a gold priority club member and stop in a lot of of holiday inns and this was one of the best for a long time, exec rooms are great, priority club members well looked after (upgrade and free movie) and staff are happy! , lounge is relaxed as long as you don't mind being out of the town it's one of the best holiday inns
June 14, 2013
Rated 5.0 out of 5.0 by Badgie B and B two nights
This was our first experience of Holiday Inns and we were not disappointed. We look forward to staying at one of your hotels in the near future. The reason for staying at this particular establishment is that we attend annual army reunions at Larkhill,
The receptionist who was on duty the day we arrived deserves special mention.
June 10, 2013
Rated 5.0 out of 5.0 by Toniblob Absolutely brilliant!
I booked the room for my best friend and I to escape from the men in our lives for 24 hours, we checked in and the reception staff were exceptional and informative and checked if we had booked for dinner, (knowing the reputation of the restaurant I had booked 4 weeks earlier but it was lovely that they checked) We relaxed in our room and watched a movie (great selection) ate chocolate, drank tea and just generally relaxed, we then arranged to meet a couple of friends in the bar at 4pm and had a wonderful experience, the bar staff were also exceptional and very helpful but not in your face constantly nagging you to have more drinks! We had a lovely afternoon and the atmosphere was lovely and both the outside and inside were buzzing with people relaxing and enjoying themselves, we then retired to our room to get ready for dinner, now this is where it went a bit array, having booked our table 4 weeks earlier it was not ready and we were directed to wait in the bar (no free drink offered or anything, little disappointing if we had perhaps been offered a drink we might have been a bit happier to wait the 20 minutes) We finally got a table at 8.20pm and ordered very quickly as we were starving, we asked for the solstice burger as we thought that would be quite quick, an hour later we were still waiting and our bottle of wine was finished and we were feeling a bit lighted headed had to ask 2 waiters where our food was, and it finally came out, I have to say it was fantastic when it finally arrived and would strongly recommend this, even an American would have been proud of that burger!! The restaurant experience was very disappointing, I have told everyone about our stay and will definitely be doing it again however we may eat out next time having had this experience. Having had this experience in the restaurant we decided to have breakfast in our room which was again outstanding, prompt and everything it promised to be, one thing to warn people if you choose the full English don't forget to order toast we just assumed it would come with what we ordered but it doesn't you have to stipulate, I've got to say it was so scrummy I didn't actually miss the toast.
June 9, 2013
Rated 4.0 out of 5.0 by ChrisBr Very pleasant stay
Very pleasant 2 nights bed and breakfast. Convenient for us and well worth the price. Excellent room and great breakfast. Staff all very helpful, professional and pleasant. Will use again I'm sure.
June 9, 2013
Rated 5.0 out of 5.0 by batteryboy room and bath room very clean, bed very comfortable.
I have used this hotel before and found it to be excellent in all respects. The staff arevery kind and knowledgeable an excellent place to stay
June 7, 2013
Rated 5.0 out of 5.0 by Taos98 Exceeded expectations
Trip was to take granddaughter to Stonehenge and Salisbury. Having read reviews expected good hotel but was better than expected. Very close to both places we wished to visit. Easily found and easy to park. Room was comfortable, clean and well presented. Food in the restaurant was excellent as was the service at the front desk and in the dining room. Certainly the best Holiday Inn we have stayed in would certainly recommend the hotel to others.
Our granddaughter was fascinated with the nearby "dragonfly" .
June 7, 2013
Rated 1.0 out of 5.0 by bootedsw Platinum member not Silver!
The hotel is close to the a303 dual carriageway at amesbury, in a service area. I stayed as it was close to work. I stayed on my points. I was greeted warmly and then it went downhill. The person told me as a silver member they only provide a free drink from the bar or Starbucks coffee when you buy a full meal or when you pay for breakfast. Holiday inns elsewhere give points or vouchers and free drinks stuff to platinum members. The lady said as I was only a silver member and staying on points, there was no upgrade. She then went into the sales patter about breakfast, so I asked for the voucher to be added to the bill. I then expected to be asked to have an authorisation on my card. But no as a points customer I was told I would have to pay for each item separately.
I am a platinum member! Silver membership does not exist.
I had booked a large room so I expected a lot but when I opened the door I was disappointed. The curtains were drawn which seemed odd, so I opened them and found a metre by metre window sealed so you couldn't open it, yet there was aircon. The room was small with large mirrors on one wall. I have had bigger rooms in expresses. I went into the bathroom it looked fine but no heated towel rail. I went to use the toilet and there was tissues down it. I had a proper look around the carpet looked like had not been vacuumed and there was rubbish under the bed. As it was a Sunday night I decided that the chance of getting it sorted was nil so I put up with it.
This hotel has gone Eco friendly the shower was lack lustre due to Eco shower head, I like a nice strong massaging shower, no chance here the water seems to mixed with air and there is no pressure. When you get out the towels are cold as no towel rail.
Breakfast was dis organised, seated great tea or coffee fine, then told they have a buffet and its over there. No one was filling the buffet up so no Danishes or croissants. I asked the chef for some poached eggs and then a waitress told me that was her job. I was instructed to toast my bread and then give her the plate and she would order the eggs. Great hot eggs cold toast. I assume Eco applies to their food as well, the eggs were extra small.
Check out was smooth, I was asked where I was off to next told them and they said never heard of it, the biggest employer within a 2 mile radius and built the Modern art by the hotel. I told the girl and she said oh the RAF base up the hill. It stopped being a RAF station a good 10 years ago. Great local knowledge. I often use my points to try somewhere new before giving them proper business.
June 3, 2013
Rated 4.0 out of 5.0 by brunocat Good Stay
Second time of staying here and another good stay , food quality and service very good . Good check-in experience and exec rooms still look fresh . Bit of cost cutting seems to be going on with the tolietries etc ....one shampoo and one shower gel between two people no body lotion and those towels certainly seem smaller . Overall good but please stop scrimping .....if I pay for an exec room come on deliver the extras . I also booked a standard room for my father-in-law and his toletries were identical for one person .
May 30, 2013