Rated 5.0 out of 5.0 by Jaime54 Great room, clean and comfortable
Great morning service from the morning staff at breakfast. In particular, the morning waitress were great. The bartenders at night were great ,friendly and a great smile. Overall, it was an enjoyable 14 days. I would difinitly go back or recommend it to my friends and co-workers.
May 16, 2013
Rated 5.0 out of 5.0 by patda Good people, friendly and knowledgeable
from the check in to the check out everyone we saw working for the hotel greeted us in avery nice manner. thr room was clean and very comfortable and clean, room service was quick with hot tasty food and pleasent delivery. will will use them again
May 10, 2013
Rated 5.0 out of 5.0 by meta Great Hotel
I was very happy with my stay, unfortunately it was only for 1 night. The front desk was very friendly, room clean, bed comfortable and the bathroom amazing.. . My only criticism is the food for breakfast. The buffet was not so good, but this would definitely not stop me from staying here again.
May 9, 2013
Rated 1.0 out of 5.0 by kone Issues at front desk
Several hours after checking in I wanted to purchase a bottle of water and put the charge on my room. When I was unable to provide the desk clerk with my room number, she asked me to provide my home address. Once I gave her my home address she told me that it was incorrect and she had a complete different address under my name. Next she told me that my priority number was under a different guests account, which seriously concerned me considering my credit card is linked to my priority account. When I asked for an explanation, she was flipped with me and started to hassle me, even the night manager dismissed me, which complicated the situation. After getting no resolve, I decided to go to my room and deal with the issue in the morning. When I went to the front desk the next morning the women asked how she can help, so I began to explain the situation to her, along with trying to show her my conformation on my laptop for the reservation I made 2 months prior. She explained that she understood the situation and she had taken care of it. At this point I had to explain that I had a 4 day reservation and my room key would not work, along with the fact they never gave me my breakfast tickets, which I had to ask for the following day. I am very disappointed with the customer service and have never been treated this way by any hotel or hotel chain ever.
May 1, 2013
Rated 5.0 out of 5.0 by GonzoSr First time over-nighter, future regular
First stay at this location. Although in a semi busy area, room & hotel were rather quiet. The room was clean, comfortable & warm; with a new feel to it. And, the shower...ooohh yeeaahh!!
April 30, 2013
Rated 3.0 out of 5.0 by lindernurse excellent but...
We had a great time. The shuttle to train was very convenient. Bed comfortable.
Two issues, one was that we found blood on our sheets the second night. It was not on the mattress pad but saturated the sheet. Tried to call front desk which brings me to my second issue. It seems that the front desk phone was not being answered. I called multiple times.
On check-out I did speak to manager and ask that he look at the sheet before housekeeping arrived to clean it. I had some concerns on where the blood came from. Very concerned that it did not bled through to mattress pad and the amount of blood on the sheet would of bled through.
I felt like he didn't want to hear about it and shrugged me off.
Anyway, we still had a lovely time despite that.
April 22, 2013
Rated 5.0 out of 5.0 by Nancy529 Very clean and lovely.
The executive room was really nice. The decor is very modern, clean and very comfortable. The room was more than what I expected. Very pleased with my stay.
April 21, 2013
Rated 5.0 out of 5.0 by Toby2 Rooms very comfortable
We booked two rooms for two nights and all of us had a great time. We were given coupons for breakfast and it said 1 coupon for each room.
We assumed all of us have free breakfast that morning but waiter said was only for 1 guest per room. Kinda of misled.
Also front desk said we shouldn't be given breakfast coupons in the first place since we are AAA members. ( they were the one that gave it to us?)
Otherwise stayed was great .
April 19, 2013