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Rated 3.5 out of 5 by 13 reviewers.
Rated 2.0 out of 5.0 by Do Not Recommend I had 2 poor experiences in 2 visits 2 weeks apart. The first visit when well until the last day, when I returned from work around 6pm to find there was not any hot water I informed the front desk and they were trying to get ahold of somebody to repair the issue. When I woke up in the morning the issue had not been resolved nor did the employee at the front desk know of the issue. The second visit, i checked in around 11:30 pm and went to my room to find the light in the shower did not work, the alarm clock was broken, and when I pulled back the sheets there was a red stain and dirt on the sheets, I tried to call the front desk but the phone did not work. The lady at the front desk gave me another room, got in to it about midnight, the alarm clock in this room did not work properly either and the refrigerator was missing. The second night somebody must have been smoking in the room next ot mine as I continually smelled cigarette smoke and the only way to keep it out was to run the bathroom fan all night. I have had enough with the issues of this hotel, in the future I will be staying at the HIE a couple miles up the road, though less convenient, I hope to have an experience similar to the other HIEs where I have stayed. This hotel also does not recognize anybody as priority club members. May 14, 2013
Rated 2.0 out of 5.0 by No Thanks!! When I checked in and they gave me the room I went to put my stuff in it and it had not been cleaned at ALL... I went back down to the desk and told them and the manager was like well it should be are you sure. Yes I sure I was just there... So it takes and hour and 1/2 to get other room together at least it was clean. This is one of the older holiday inns and I was not impressed with the interior. The outside had been redone but not the inside. Will not choose to stay at this one again. May 2, 2013
Rated 5.0 out of 5.0 by Excellent service and comfortable bed I would definitely stay here again. I slept better than I have in any hotel. Friendly service and a good breakfast. The wifi password was even written on my room envelope at checkin without me having to ask. May 1, 2013
Rated 2.0 out of 5.0 by short of previous visits Bathroom amenities were not replenished. Beds were sloppily made-not neat at all. Bath towels were dingy and rough (not soft)-like those in the low priced motels. Breakfast: coffee was empty, orange juice was empty, juice was spilled on the counter and left-remained on the counted after I left the breakfast area. April 18, 2013
Rated 4.0 out of 5.0 by Room service was excellent Two things that I was dissatified : The remote control on how to operate it and selection of programs on tv. The other issue was finding food pieces on the bathroom floor which makes me wonder if the maids forgot to sweep the floor. Other than that my stay was very pleasent. March 28, 2013
Rated 1.0 out of 5.0 by Very Disappointing Housekeeping is a huge problem at this hotel. I was scheduled for three nights at this hotel but left after two. Upon check in, my room was clean but after coming back from working the next day. Housekeeping had only made my bed. They did not clean the bathroom or pick up dirty towels or leave any clean ones. The owner told me the manager would be calling me about my concern, but i never received a call from anyone from this hotel. This is a new and very well decorated hotel, but housekeeping is horrible! It makes one wonder if the sheets on the bed were slept on by the previous customer. Very noisy, too. March 16, 2013
Rated 4.0 out of 5.0 by Good hotel I stay here often when in the Lubbock area on business. Good value! Clean, reasonable rates, good location, friendly staff. February 21, 2013
Rated 5.0 out of 5.0 by Great Staff Keep them all !!! Good manager in place, move him up !!! Hope to see you again. February 11, 2013
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