Rated 5.0 out of 5.0 by ghrj62 2 nights for business purpose
This was the 6th time to stay at the Crown Plaza Xinagyang and as the stays before, everthing was perfect. The staff is very professional and polite. The standard of the hotel is as expected for a 5* category. Rooms and facilities including the cafe restaurant has almost no room for improvements because nearly perfect. The restaurant staff is capable and could manage the huge amount of guests. Always polite and very patient.
May 1, 2013
Rated 5.0 out of 5.0 by Doug35 Staff tries very hard to make stay enjoyable
It is very difficultfor me to be separated from my family for 2-3 weeks during business trips to China. I appreciate very much the efforts of the hotel staff to make my visit as enjoyable as possible.
March 26, 2013
Rated 5.0 out of 5.0 by Coyoterp Staff is very kind
I always choose Crowne when I had a biz trip or private trip. The kindness of staff give me deep impression. As a result, the service is also great.
Recommend this hotel to you.
January 7, 2013
Rated 5.0 out of 5.0 by akiman9314 good location
It's very easy to visit our customer.
I want to stay one more time.
December 11, 2012
Rated 4.0 out of 5.0 by FAIR Good but not excellent. There are rooms for improvement
The Guest Relations Manager helped me a lot throughout my stay, it felt like home. It's also nice to have a foreign guest manager (from Greece) who understands our needs and can even recommend places to visit.
The Japanese Restaurant though is not up to the hotel's standard with waitresses being rude. The food is actually not bad but the buffet is not worth the money. If you want to have a meal in the hotel, I would recommend you to have it at Cafe 11.
Since Xiangfan is a small city, foreigners (especially first time travelling to China) have to be used to people spitting on the floor and carpet, smoking in non-smoking area and making noises at night. I think the hotel management should do something about this. Overall, this is still the best hotel in Xiangfan.
December 4, 2012
Rated 4.0 out of 5.0 by Tung Value for money
The hotel is great and it is value for money. The staff is friendly and the only minus point is the location is a little bit far from the central area
November 11, 2012
Rated 5.0 out of 5.0 by CrisMH Nice Hotel with young and helpful staff
One of the nicest hotels I ever visited
Extremely clean and well organized
Excellent buffet breakfast
Very nice Public relations manager
November 10, 2012
Rated 5.0 out of 5.0 by Bronson01 Home away from home
I have stayed at this hotel every month since last December. The staff and management go out of their way to make this location my true home away from home. From arriving after a long days work and being acknowledged in the lobby on your arrival, to all the front desk staff saying hello and meaning it, fist bumps with Maria, the executive lounge always making sure your day ends well with a cocktail and a little something to eat. Hedi, Phoebe, Amy , Echo, and Judy do a fantastic job in the executive lounge making everyone feel at home. Jojo, George and Apple also go out of their way to make sure the guest are comfortable and satisfied. This is truly a super duper establishment.
October 14, 2012