Rated 1.0 out of 5.0 by JMSH Terrible experience
This was a nightmare! I made reservations online a month in advance for a specific type of room, but was told upon check-in that none of those rooms were available. I had reserved two of these rooms for guests coming into town to see me, and I was so embarrassed! The desk staff did try to make it right by making sure I was charged the lower rate and gave us vouchers for dinner in the restaurant for both nights. Unfortunately, the food and service in the restaurant were so bad that we went somewhere else the second night. We didn't even want to eat there again for free, it was so awful. I found out the next morning that in one of the rooms, the tub didn't drain and the toilet didn't flush. When my guests tried to talk to a manager, they were told that there isn't a manager on duty on Friday nights. They asked someone else a short while later and were told, "Oh, the manager just left." Needless to say, I will NEVER do business with this hotel again.
June 10, 2013
Rated 4.0 out of 5.0 by Canusabob Room was comfortable, and well equipped
The room was nice and comfortable, however on one day of our stay, the room was not made up.
Front desk staff was friendly and efficient.
Restaurant/Bistro was noisy and overpriced-food was satisfactory.
June 7, 2013
Rated 5.0 out of 5.0 by ELABOGADO OUTSTANDING!!!!!!!
I STAY AT LEAST 50 NIGHTS ON THE ROAD EVERY YEAR . . THIS IS MY FAVORITE HOTEL . . INCREDIBLE IN ALL RESPECTS!!
May 29, 2013
Rated 4.0 out of 5.0 by jazztubs Great hotel--real problem with the front desk
I love this place--always clean, new, fresh, etc. The rooms and facilities are great. I've stayed MANY nights here since they opened.
BIG issue, however, at the front desk. Every time I check-in, it seems a debacle. On my last visit, it took, literally, 20 minutes. I was with 2 other people, and the gentleman was on the phone and didn't acknowledge us. There was a person training, but she admitted she couldn't help.
This happens every time I check in...seems a bit of a mess. Wish they would get it sorted out. Checking-in is the easy part!
March 4, 2013
Rated 5.0 out of 5.0 by beaniebaby82 Great service Had a wonderful time
The staff was amazing. Always helpful. The room was gorgeous. My daughter and I had a fabulous time.
January 3, 2013
Rated 5.0 out of 5.0 by karebear Best Choice in Yakima!
The Holiday Inn is fantastic! It is right across the street from the Convention Center, clean, bright, updated, great restaurant, friendly service, and definatley the place my organization will use in the future.
November 5, 2012
Rated 5.0 out of 5.0 by Hockeydad Best hotel in Yakima
What a great hotel. Friendly staff, good food, quite room and great Internet service. What more could you ask for at a hotel.
October 28, 2012
Rated 4.0 out of 5.0 by Lantz Great place to stay in Yakima.
Wonderful location with excellent access to freeways I-82 and I-12 and Yakima avenue. Parking is secure and there is lots of it. Bed is comfortable and air conditioning/heating work well. The restaurant was sort of different as we had breakfast there and were never offered Coffee and getting served was a very long waiting affair.
October 23, 2012