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Rated 2.6 out of 5 by 7 reviewers.
Rated 1.0 out of 5.0 by 5 Star Rate, 4 Star Facility, 3 Star Service This is my 2nd time to stay at this hotel, and the bad experience continued. This hotel is over priced from the beginning, the charges are more than those in Beijing and Guangzhou. Service was bad. It took 20 min to check in and more than 20 min to check out, worst than my last stay. 5 receiptionists at the check in counter, but only one was working. The one who was working was slow and rude, and didn't know anything. Same for the bellboys, many at the lobby, but no one helped... Lazy is the word best described it. The only one positive experience was at the Executive Lounge where we get good services, the guy there is excellent. With many new hotels opening in the city, i don't think i will go back, unless there is a very VERY good reason for me to. This is one of the worst hotels with this chain i stayed in my membership experience. April 27, 2013
Rated 2.0 out of 5.0 by Continue complain I continue complain the Reserved Department work poor efficiency and attitude . Ms. Liu( may be front office departement ) poor ablity communication with customer . April 17, 2013
Rated 1.0 out of 5.0 by compalin The HOTEL reserved department work efficiency very poor ,can not tolerate any. second is Ms. AM liu do not know how to deal with customer complian and conflict with customer. April 7, 2013
Rated 1.0 out of 5.0 by Bad feeling First The Reservation Department Work efficiency is poor and can not tolerate. Seconde I am writing to you to show my complaint with your Assistant Manage Ms.liu 。 I do not know She whether how to deal confilict with cutomers. April 7, 2013
Rated 5.0 out of 5.0 by 银川首选酒店 在银川，很难找到像这家一样的好酒店了。入住时，已经是初冬季节，可是在这里却感到非常的温馨。热情的员工，静谧的环境，远离了大都市的喧闹，大西北的朴素，让人难忘。 January 9, 2013
Rated 3.0 out of 5.0 by 除了外观，不像是holiday inn 除了外观，不像是holiday inn,没有高级酒店的内容， 餐饮，服务都达不到外地城市的holiday inn酒店的标准 November 13, 2012
Rated 5.0 out of 5.0 by 环境不错，服务需要提高 前台check in很慢。酒店条件倒是不错。属于银川最好的两家酒店之一。前台check in很慢。酒店条件倒是不错。属于银川最好的两家酒店之一。 October 31, 2012
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