Rated 5.0 out of 5.0 by deegee friendly staff
pleased with the friendly welcome when we arrived, staff very friendly and helpful. Great location away from town centre ,very quiet no traffic noise. Excellent choice of breakfast, actually helped me to eat healthily. Cleanliness of room was good as was the dining area. Easy free parking. Would recommend this hotel for short stays.
June 14, 2013
Rated 5.0 out of 5.0 by Grannystar Great place to stay
This is an ideal place to stay if visiting York. The hotel has been refurbished and the room was spotlessly clean. All staff, reception, breakfast and cleaners, were extremely friendly and helpful.
The Toby Carvery situated next door is ideal if you do not wish to eat in town.
The park and ride in Monks Cross is 1 mile from the hotel and ideal as driving into York is not advised.
June 9, 2013
Rated 5.0 out of 5.0 by Freddi Great staff and excellent value
Very clean,good breakfast,recently re furbished room,great staff.
June 6, 2013
Rated 3.0 out of 5.0 by JEDM Not suitable for family with children
When we booked the hotel on line everything looks fine.
As we had 2 small babies we phoned the hotel on numerous occasion just to make sure there was 2 travelling cots in the room and this was promised as we never stayed in Holiday Inn express before.
Arrived at the hotel staff very welcome and said about our stay and said our room no which was on 1st floor, as we had 2 babies of age 18 months and 7 months we ask where the lift were and the staff said sorry No lift here, staff offered assistant with carry stuff up the room.
Went into the bedroom had double bed, put up bed and 1 travelling cot instead of 2!
As the weather was nice outside we decided to open the window but there was screw on the latch which meant we couldn't open its.
Staff came up to give us extra cot and open our window with screw driver!
Bathroom door wouldn't shut properly, had shower for the kids instead of a bath which we couldn't bath them.
Went out all day before our last day arrived back in the hotel went up to the room but we couldn't access its as the swipe card wouldn't open our door, went down stairs to ask the staff to reset it's, manage to get in the room and found nobody been there cleaning it's for us which mean no clean towels, no tea/coffee/milk supply, rubbish still in the bin, not happy at all.
Offered to move room but wasn't worth the hassle with 2 little ones and we were leaving the next day anyway.
Complain to the front desk staff when we were checking out and offered only £20.00 back!!!
They said to us very sorry and if we need a room next time with children that we have to make a request before we book, but we wont go back there again for sure.
May 18, 2013
Rated 5.0 out of 5.0 by Jackie123 Great staff & great service
Stayed here for the may bank holiday weekend. We had a slight problem finding the hotel but instead of using the hotels postcode in your sat nav try using the Toby Carvery restaurants post code . Its right next door to the hotel. Staff all brilliant. Rooms good all you need in them . Could be doing with free wifi . Breakfast was good stocked up all the time. Location not to far from the city centre but use the park and ride facility at the retail park only £2.60 per person return. Would definitely stay here again
May 14, 2013
Rated 4.0 out of 5.0 by Moira20 Staff friendliness
I cannot praise the staff enough, from duty manager to cleaners, we were made very welcome by the friendly team.
May 11, 2013
Rated 4.0 out of 5.0 by JBill My stay at the Holiday Inn Express York
Good location for visiting the City of York, located approximately 3 miles from the city and 1/2 mile from the "Park and Ride"...Take this as parking in York is very expensive and the road are very congested. The hotel has been recently refurbished, the room was very clean and that also went for the bathroom. Staff very friendly and helpful, if a little slow, plus didn't recognise I was a "Priorty Club Member" until prompted. The is no free Wifi, which would be a big problem if I had been on a business trip. Breakfast was good, with a reasonable chose. There is not restaurant for an evening meal, but you can order "Take Out" and eat in the breakfast area or visit the "Toby Carvery" which is on the same site. All in all, I would recommend this Holiday Inn Express.
April 28, 2013
Rated 4.0 out of 5.0 by Andi42 Great service, but room too small
Good value for money, but the room was quite small for a family room, two adults and two children. It was fine for two nights but that was enough. However it was clean, the staff were very friendly and helpful. The breakfast choice was great too.
April 17, 2013