Rated 4.2 out of 5 by 188
Rated 5.0 out of 5.0 by Lissa33 Awesome customer service!!!!
Great customer service, front desk assistant David was very friendly &' eager to help and direct me to my room. The rooms were nice and clean also. Over all I loved the stay
August 27, 2015
Rated 3.0 out of 5.0 by KJoGo Not a great experience
I have stayed at other Candlewood Suites and I loved those as the huge work space, the kitchenette, laundry, and other amenities make travel very convenient. This location in Austin fell a bit short.
My non-smoking room still smelled of nicotine, my refrigerator was old and did not cool well even when set all the way up. It was also very loud when trying to sleep.
I could feel the springs in my bed and it was not very comfortable.
My dishwasher did not empty completely and I had water all over the floor when I opened the door after a load completed.
I stayed for two weeks and the first week was fine. The humidity in Austin spiked during the second week and I had tiny black gnats in my room which bit my legs and the tops of my feet. It was miserable.
There were very few TV channels and most of the channels were news.
For the amount of money this hotel was each night, it is not worth it. Although I do think that with the proper upgrades to the mattress, dishwasher, refrigerator, and maybe spraying with pesticides, this would have been a very nice room.
August 24, 2015
Rated 5.0 out of 5.0 by TimWells69 AMAZING HOTEL, GREAT LOCATION AND AWESOME VALUE!!!
I had only stayed at one other Candlewood Suites prior to this stay, but just like the previous property, I was thoroughly impressed. I can honestly say, after staying at this hotel, I am going to be a long time loyal and frequent guest of Candlewood Suites when I must be away from home, because, they do make me feel like I am at home!
August 19, 2015