Rated 4.2 out of 5 by 58
Rated 1.0 out of 5.0 by notimportant49 Find an alternate hotel
Stayed here 9 days and could not manage to get my room cleaned for the entire stay. I was working nights and apparently the hotel cleaning staff only works from 9 am to noon.
August 27, 2015
Rated 4.0 out of 5.0 by fopeka Candlewood Stay
Room was comfortable and quiet. Could have used replenishment of coffee every day though.
August 24, 2015
Rated 1.0 out of 5.0 by Amanda1016 Dirty Room / Poor Housekeeping
The bathroom in this hotel was disgusting. I asked the desk twice to please have room service re-do the bathroom and my requests fell upon deaf ears. I would have called however my room phone also did not work. I would never stay at this hotel again, regardless of the reason - It was a disappointment to have such a dirty room and to ask for help, only to be denied.
The room was also very loud, the walls are thin and you could hear everyone at the pool and slamming doors all night long.
August 10, 2015
Rated 5.0 out of 5.0 by mary219 Great value and Excellent Customer Care
The hotel is exceptionally clean. We initially were skeptical of the grill/pool area. But upon inspection both were wonderful. The grill was clean and worked perfectly, allowing us to prepare meals as if we were at home - which is what we wanted.
The staff couldn't be any more caring and helpful. Tonya and Wendy were blessings to us. When an unexpected health issue arose, they helped physically get into/out of the building and were available for anything needed.
We will definitely return to this property.
July 21, 2015
Rated 5.0 out of 5.0 by BigD30 Great service
Anything that I needed the staff made it happen!!!
July 16, 2015
Rated 3.0 out of 5.0 by Chirotraveler July 4th in Deer Park
First Thing You're Online survey is way too tedius.
Overall I will not be back. Failure to listen and or fulfill my requests on rooms. No Breakfast and Placed me in a Handicap room when I said I had Infants traveling. No Bathtub in Handicap and You placed me on the third floor next to the elevator!!!!
July 15, 2015
Rated 4.0 out of 5.0 by sergio05 Good
Good hotel, confortable in a convenient location to Deer Park actiivities, but poor internet speed
July 13, 2015
Rated 2.0 out of 5.0 Staff was interesing
most of the staff I met were good. Just one pain
Hated the bed the fact that they do not have pet free rooms and the style of cleaing
And I hate the review system you choose to implement
July 1, 2015