Rated 4.2 out of 5 by 149
Rated 3.0 out of 5.0 by aks74 Okay hotel
As a cruise customer I chose for airport shuttle. It took 45 minutes for shuttle to arrive.
Would have appreciated courtesy shuttle service to the cruise port.
May 14, 2015
Rated 1.0 out of 5.0 by ledtruck16 Customer service lacking
I had used this property a month ago and management must have changed. The staff was unwilling to make my stay comfortable unlike the first trip.
I had made a request to get the same room for my ongoing trips on my first stay. I told the front desk that I would be coming back 3 weeks a month for the next six month and the stated that they could do this for me.
When I arrived late on my first night the room was taken and that I would have to talk to the front desk after 8am. He also stated that he could see the request in the system. He also told me to check my luggage at the front desk in the morning since I leave the hotel around 6am for work. I did check my luggage and called back at noon when I was told that the room was still booked. When I got to the front desk around 3:45 to see what they could do. I was told that the rooms was book and they had seen the note from the third shift and when I asked if they could move me to a lower floor near the stairs. I was told it was too late in the day. I even offered to pay for the extra room for the night they were still unwilling to assist me. I ask for my luggage and when back to my room.
On the first Saturday I witness the maintenance man taking AC units from the trash area to his person car at the end of his shift. (Just did not look right)
So this property has lost my business for 100 nights in the next 5 month in FT Lauderdale.
Customer CARE is more than just words in the wall. Zero help = zero dollars
May 13, 2015
Rated 4.0 out of 5.0 by Buz4488 Great Staff
Very helpful staff both for check in and check out. We also got good advice on eating out close by, as well as booking the bus to the airport !
May 13, 2015
Rated 4.0 out of 5.0 by Lady MM Can't complain
I've stayed here a few times and I have no complains, it's conveniently located, clean and quiet.
Will continue to stay here as often as i can.
May 6, 2015
Rated 5.0 out of 5.0 by rkev132 Great Airport Location
Had a nice stay here. Modern and clean facilities. Like home away from home. I had no issues with this hotel whatsoever. I also liked the fact that the washers and driers were totally free. Comfortable beds, and clean clean clean.
May 4, 2015
Rated 5.0 out of 5.0 by Topazmom Suite was unexpected
Large room and full kitchen was not expected. Full size fridge. Gladly book again if my stay was more than one night.
May 1, 2015
Rated 5.0 out of 5.0 by tmt2001 SPOTLESS ROOMS
great amenites good staff they know whats about GREAT CUSTOMER SERVICE they have a nice cupboard and gym the rooms are spotless the satff housekeeping staff was wonderful.
Also the Manager Juan take care of his hotel and guest like a real 10 keep it up.
I highly recommened this great hotel
April 29, 2015
Rated 5.0 out of 5.0 by CACC Awesome Serenity
Awesome place to stay. It is a home away from home and the location was minutes from the airport therefore, you have a few minutes to spare.
April 26, 2015