Rated 4.5 out of 5 by 225
Rated 5.0 out of 5.0 by JOHNNY5ISALIVE Great place to stay
The one and only hang up was that the hotel was overbooked and it took a little longer than expected at check in to get our room.
July 22, 2016
Rated 4.0 out of 5.0 by Frank2254900 Where are the Coffee Filters?
Nice three-bedroom resort although I would have liked coffee filters in the room and "free" coffee in the lobby. Parking was a bit of a hassle with construction and had to park far away from elevator. Other than that, nice vacation hotel.
July 11, 2016
Rated 4.0 out of 5.0 by Pug Lady 3 3rd party reservations
We reserved a weekend stay through a third party in order to purchase discounted tickets to another attraction as well. IHG will NOT give reward points because of this. This is very unfair as the same credit card was used for the other three times we have stayed at this report in the last 3 months months. Very Unsatisfied about this. Especially since the front desk assured us all of our points would post plus an additional welcome amount.
July 8, 2016
Rated 5.0 out of 5.0 by Pug Lady X3 Coffee a little pricey in Lobby
2.00 for a kcup in the lobby a bit pricey
Agreed to the 90 min timeshare tour that took over 4 hours!
July 6, 2016
Rated 5.0 out of 5.0 by Verified Reviewer In Gatlinburg , so walking the strip was esy
Room was nice, beds comfortable , well equipped. Staff was friendly and front desk were very informed and helpful.
June 15, 2016
Rated 5.0 out of 5.0 by KateA2013 Amazing Service in the Smokies
I can honestly say that my experience here in the smokies has to be the very best customer service I have ever received in my life. We were avid travelers before we had kids and this was our first vacation with 2 kids (22 month old and 3 month old) and let me tell you the day before we left I was seriously rethinking the 10 hour drive from Chicago to the Smokies. It was my husbands 40th birthday though, so I knew we had a now or never type of situation to get us traveling again. I was so happy to find this property so close to the park, where we had the extra room for the kids to run around, a kitchenette for meals when we didn't want to go out, and pool that my daughter loved! Don Ward and his team went above and beyond for my husband's birthday tracking down a very specific birthday gift that we can't find up here! Thank you! Thank you! Thank you! We will be back :) and we will send all our extended family!
June 14, 2016
Rated 5.0 out of 5.0 by CatMaster Great location and terrific rooms!
Beautiful room. Lots of towels. Comfortable beds. Nice kitchen utensils. My only complaint is that the outdoor hot tub wasn't working and the water in the outdoor pool seemed a bit murky. Location is within walking distance of many restaurants and shops.
June 6, 2016
Rated 5.0 out of 5.0 by wonder woman II Location, location, location -plans for expansion
We have stayed at this location 5 or 6 times and would not consider any other hotel in the future. The additional 3 and 4 bedroom units now under construction and other plans for expansion will be another reason to stay at this hotel for future visits.
June 1, 2016