Rated 4.3 out of 5 by 165
Rated 5.0 out of 5.0 by Kboogie149 Great Stay
My cousin and I stayed at the Candlewood Suites Arundel Mills/Bwi Airport on July 11, 2015. The front desk staff was friendly and accommodating. My only two issues were for some reason I was unable to get cell service inside the hotel and the Wi-Fi connection would not stay. I also feel like if the hotel is so close to the mall/casino, the hotel shuttle should operate during late hours. This would allow guests to go out and enjoy themselves without worrying about how to get back to the hotel.
July 23, 2015
Rated 4.0 out of 5.0 by Hechicero El mismo problema
soy un viajero frecuente por el tipo de trabajo que realizo. En las ultimas dos oportunidades que me he hospedado en este hotel, los cargos de la habitacion lo han puesto en mi tarjeta de credito, cuando los detalles de la reservacion se hacen a travez de la compania para la que trabajo, la cual, al momento de enviar el e-mail diciendo los dias que vamos a permanecer, tambien agrega los numeros de la tarjeta de credito donde se acreditara la factura.La primera vez que esto ocurrio, hable con el manager del hotel el cual me prometio que esto jamas se repetiria. Mi siguiente viaje, otra vez el mismo problema. Mi tarjeta se sobrepaso del limite en las dos oportunidades; en la primera no me cobraron por sobregirarme, en esta oportunidad no se que pasara. Aun no puedo usar mi tarjeta porque los manager del hotel no han resuelto el problema, le cobraron a la compania donde trabajo y a mi tambien.Cuando algo asi pasa en otras propiedades, de la misma cadena de este hotel, ademas de pedir excusas te regalan puntos por los inconvenientes, aqui lo segundo no ocurrio. Lo segundo es que dos veces por semana, supervisoras de housekeeping golpean puertas por puertas todas las habitaciones, para estar seguro que las personas estan alli. Para mi eso es de muy mal gusto, si quieren saber si las habitaciones estan ocupadas que busquen en las computadoras del front desk. Despues de esto todo esta muy acojedor, dos grill al frente, los cuales puedes usar cualquier dia, y a cualquier hora. Los empleados siempre tratan de hacer lo posible para que los clientes se sientan satisfechos.
July 20, 2015
Rated 5.0 out of 5.0 by MyShadow Great location, good service - very clean
Used Candlewood Suites as temporary lodging while in transition from another state. I changed my reservations & dates of stay several times prior to arriving and the staff were very accommodating. The room was very clean. The bath and kitchen area were exceptional! Free on-site laundry and close to many neccessities (restaurants, grocery, mall, etc.). Rate was decent and remained unchanged throughout stay (booked online price). Would recommend this place.
July 17, 2015
Rated 4.0 out of 5.0 by Luva65 Check out
I enjoyed my stay. When I was checking out instead of being asked if I wanted to leave it on my credit card the clerk asked if I wanted to leave it on my credit card number .... and there was another customer at the desk. I don't think that was right.
July 17, 2015
Rated 4.0 out of 5.0 by Mowalk Comfortable and Quiet Stay
I was very impressed with the cleanliness and condition of the hotel. I also enjoyed how quiet the hotel was.
The staff were very welcoming and professional. My room was comfortable and surprisingly very modern. The hotel is close to restaurants, grocery stores, shopping, and the casino.
My only negative comment is that I don't like small pillows. But that's very minor and nothing to complain about.
This was a great stay and find. I would definitely recommend this hotel, and I would stay here again.
July 15, 2015
Rated 4.0 out of 5.0 by patrick1001 Options
No breakfast and the cupboard options were poor. Yes my room had a kitchen but my stay was only one night with an early morning meeting.
July 13, 2015
Rated 5.0 out of 5.0 by Satisfactory Stay Excellent service and comfortable room.
This was our first time staying at a Candlewood Suites but it was convenient to our activities and located close to several requirements so I will be staying here again in the future.
July 9, 2015
Rated 5.0 out of 5.0 by OMGihatesurveys Great Stay Great Night Clerk
Thanks for the warm welcome at my check in. It was 2am and I felt very welcome.
July 5, 2015