Rated 4.1 out of 5 by 116
Rated 5.0 out of 5.0 by CHUCK 0101 Professional Customer Service
Front desk Customer service is great at this Candlewood suites hotel. I stay with this group all the time in various places around the US. By Mistake a wrong charge was made to my Credit Card. When I called the Front desk, they reviewed it and make the corrections immediately. It was not only the promptness with which this was handled, but the professionalism displayed by the Front Desk Customer Service person that took me by surprise. the was pleasant in her dealings, professional in her approach and quick to accept the mistake and action the correction.
I have enjoyed my stay at this resort. since I stay for long periods at a time, I do appreciate the homely feeling you get at this Hotel and the friendly smiles and greets that you get from the staff here, Customer Service, Housekeeping, and drivers.
Would recommend this to anyone wanting to stay in Houston - closer to the airport
June 16, 2015
Rated 3.0 out of 5.0 by RMCat Cómodo
Cómodo, limpio, buen y rápido acceso a internet.
Sencillo y agradable.
June 11, 2015
Rated 1.0 out of 5.0 by cindi1958 Business trip
I was very unhappy with my latest visit to this property. I requested a smoking room (I know it is not guaranteed), however, upon checking in early in the check in time period and was told they did not have one and had know since the morning. I would just appreciate a phone call. I have stayed here for 6 weeks plus at a time for the last 3 years. All it would have taken was a phone call. Usually the staff is on top of things, but then again I did not see any of the staff from a year ago so maybe they had a staff change.
June 7, 2015