Rated 4.1 out of 5 by 186
Rated 4.0 out of 5.0 by MikeSuper24 Excellent Desk Work area
The lobby and hallways were kind of outdated and worn but, the room was a very comfortable size and the desk area to work was great. The desk chair worked so I was able to fit it for my size. The bathroom had no vanity space for personal items - need a shelf by the sink. My room faced the parking lot and I could not get the shades to close enough so the light coming in kept me waking up thru the night thinking it was morning. The parking lot is well lit.
July 4, 2015
Rated 5.0 out of 5.0 by tc458 Great service
Craig, the night auditor, always has a room ready if one is available. Service is very important to me . Rooms have been update. Location is great. Close to Galeria, Audio and Video Security Surveillance on property. Have recommended this hotel many times.
June 23, 2015
Rated 5.0 out of 5.0 by MedMetInc Always Great
I make business trips to Houston every 4-6 weeks and love staying here. Conveniently located, staff are friendly and helpful, rooms are nice.
June 17, 2015
Rated 5.0 out of 5.0 by BabyL Clean and great service
Great customer service. Comfortable and clean rooms. Nicely furnished.
June 16, 2015
Rated 4.0 out of 5.0 by DD8348 Not so great service
The hotel is clean and comfortable but the service is not so great. I hope the manager can take steps to improve the service.
June 5, 2015
Rated 3.0 out of 5.0 by gingit leaving items in room
I called to the hotel not 48 hours later about my pillow and med I left in my room. They said they would look. Never called me back,and When I called back they told me they would check with the head of housecleaning and call me back,they never called back and b/cause of this it cost me $216.00 for a new orthopedic pillow and my medicine.
June 4, 2015
Rated 4.0 out of 5.0 by RDFMBAPHD Excellence
The hotel was great. It was in a centralized location. I eat out a lot when I am out of town but often have leftovers. It was great that i could bring my leftovers back to the room and store them.
May 27, 2015
Rated 4.0 out of 5.0 by ShahIY Candlewood Suite - value for money, but be aware of location
I visit Houston fairly regularly for business, staying at the Downtown mostly. For this trip, I wanted to stay near the Houston Galleria and opted for the Candlewood Suites for a change.
From Google map, I saw how "close" this hotel was to the Galleria, and thought that it would be an easy walk (I like to walk) to and from these two places. But I forget how BIG Houston is, and Candlewood Suites By The Galleria isn't exactly by the Galleria. Its a 30-minute fairly inconvenient walk, crossing one major highway before you actually get to the Galleria. And I was reminded by my colleagues that people don't walk in Houston, which is a shame. It would have been a fantastic option if the Galleria area has a dedicated walking/cycling route.
Anyhow, back to the hotel - this was my first stay at the Candlewood Suites, The hotel is definitely value-for-money - excellent bed/sleep, with a full-functioning kitchenette area.
The gym was adequate for my needs - one multi-gym, a treadmill, two cross trainers, and free weights, which works if you want to have a quick work-out. The hotel is also equipped with a laundry facility, and the Candlewood Cupboard (where you have a selection of food stuff you buy if you need). But if you prefer eating out, Boudreaux's Cajun Kitchen and Subway are a 5-min walk away, next to the Home Depot.
As my previous suggestion, perhaps the hotel may want to give IHG points to its members if the member elect not to have his room clean daily - save resources.
If you have a car, I would recommend this hotel for its value-for-money, no nonsense facility.
May 25, 2015