Rated 4.3 out of 5 by 218
Rated 3.0 out of 5.0 by Sonia47 Needs some improvement
The facility is nice and so are the rooms.However, the lighting in the rooms are controlled by one switch which makes it impossible to adjust the lighting in the rooms, except in the bathroom. There were 4 lights in the bedroom which made it extremely uncomfortable. I had to loosen the light bulb in one of the hanging lamps and turn off one of the wall sconce. We were there 5 nights and only got fresh towels once (because I requested them) AND our trash cans were never emptied. Smoking area is by the front entrance of the hotel, where all the guests enter. They need to move that to another area. We were there because my husband has cancer and was having surgery at MD Anderson. We probably won't be staying there anymore.
It would also be nice if the rooms had 2 double beds or king size beds.
April 25, 2016
Rated 5.0 out of 5.0 by reviewer98 Nice Place
The rooms were up to date and very nice. The interior felt a little dated in the lobby but the rooms make up for that. Would recommend to others.
April 21, 2016
Rated 5.0 out of 5.0 by Adria66 Great Service
The staff at Candlewood took good care of us. They always met us with a smile and attended to whatever our need was as quickly as possible.
April 19, 2016
Rated 4.0 out of 5.0 by Lennis Decent Value for the Area
We have stayed at this Candlewood before and appreciate the discount pricing for M.D. Anderson patients. The rooms were very clean with an unusual but nice layout for the kitchen, bed and HD TV. Refrigerator was large and bed was comfortable. Front desk staff were very friendly and helpful.
However, we had several cons: We needed to bring our small dog on this trip and were shocked by the added pet fee (3X of normal fees). The room air conditioners in both rooms were very noisy. The common hallways needed to be vacuumed. Access to the hotel is bizarre. It is hard to find since it is set well off Main street which is divided and VERY busy. Leaving the hotel on Main street northbound (toward M.D. Anderson) is a challenge because of the extremely heavy northbound traffic. Accessing the hotel southbound requires cutting through a Taco Bell parking lot. Strange, but OK once you get the hang of it.
March 31, 2016
Rated 5.0 out of 5.0 by tutas2k Servicio excelente
Desde el 2006 cada vez q llego a USA inteto llegar a un CandleWood, el mejor hotel tipo "extended stay" en el q haya estado
March 30, 2016
Rated 4.0 out of 5.0 by sfcdmc Hotel stay
Candlewood Suites Medical Center is a great hotel to stay at. My only complaint is you cannot turn off the kitchenette ceiling light without turning off the lights in the whole suite or vice-versa. Please put the kitchenette ceiling light on a separate switch. Thanks.
March 30, 2016
Rated 5.0 out of 5.0 by una marie Very good bed and thoughtful staff!
I would stay at Candlewood again! I hope other areas are as nice as this one!
March 28, 2016
Rated 5.0 out of 5.0 by Lilterman perfect for any occasion
not knowing how long we were going to need the facility, i was assured by the onsite manager that all i had to do was inform them of our expected stay and they would accommodate us to the best of their abilities. To me that was very assuring and really gave me a feeling of relief knowing that we would be taken care of by a staff that was very professional and showed their concern for our comfort in our time of need. we will definitely look forward to revisiting your facility on our next scheduled appointment. Thank you again and keep up the good work.
March 24, 2016