Rated 4,1 out of 5 by 827
Rated 5,0 out of 5,0 by grumpy 42 great service and staff
The room was great the staff was helpful it made a good experience.
16 de diciembre de 2014
Rated 3,0 out of 5,0 by JLeggs73 Not as good as last time
This was my family's second time visiting Orange Lake. We stayed here at the same time last year, and had a very positive experience. However, this time, the trip left us a little 'wanting'.
For starters, during our first 24 hours, we discovered roaches. One was on the dryer and one was on the coffee pot. The one on the dryer, I can handle. But I drink coffee every day. That one was tough to take. We let it slide and just kept a watchful eye the rest of the trip, making sure to wipe everything down before using it. Regarding cleanliness, I called housekeeping five nights into our stay and requested that our condo receive a light cleaning. I was denied. I was told that t could pay a fee and they would clean the room. So, after 5 nights #of a 7 night stay# you cannot get your room cleaned unless you want to pay a fee. Did I mention I'm an IHG Platinum Member? It didn't matter.
Another disappointment was the lack of wait staff and drink/food options at the Founder's Club pool. We went to the pool on 3 different days. There was not wait staff or service available on any of the 3. When I asked 'why', to the one employee I could find #at the gift shop#, she said it was 'because of the weather'. Granted, it was only about 70 degrees out but the pool is heated. And, regardless, there were about 10-15 people at the pool #parents and their kids#. But not only was there not wait staff, there wasn't even an open/available bar/grill. So, even though I was comfortable enough to go and get our food and drinks, it didn't matter because the bar/grill wasn't even open for business. Weather aside, there were still customers there, ready and willing to spend money on food and drinks. Lastly, our room was on the 2nd floor. While this wasn't a deal breaker, it was never discussed with us prior to us arriving to our room. With a 6 month old baby in tow, trekking up and down the steps while carrying an infant car seat every time we left got to be tiresome. Considering that said infant was with us when we checked in, it would have been nice if the registration attendant would have pointed out in advance that we were being assigned a 2nd story room and perhaps to have even gone as far as to see if there was another room available on the 1st floor. That didn't happen. If this resort would be as focused on the needs and wants of their staying/paying customers as they are in trying to get the aforementioned customers to take their 90 tour/presentation, they may actually see a rise in the sale of their vacation offerings. I'll probably be back but if this experience is mirrored on my next visit, I may not be.
15 de diciembre de 2014
Rated 5,0 out of 5,0 by MiaC83 Wonderful stay at Orange Lake Resort
My family and I enjoyed our stay at the Orange Lake Resort from check in to check out. Everyone was friendly and always ready to assistance when needed.
12 de diciembre de 2014