Rated 4.0 out of 5 by 73
Rated 5.0 out of 5.0 by Bigpoppopy Felt like home away from home
Susie at the front desk was Awesome, always there with a smile and a kind voice, and warm greeting.
June 27, 2015
Rated 5.0 out of 5.0 by jackblack20199 great service
great front desk and very clean rooms loved how i was greeted before i even walked through the front door
May 29, 2015
Rated 5.0 out of 5.0 by Granger8 Clean place
I would stay here again i like the location and the area. The rate was a very good price.
May 28, 2015
Rated 1.0 out of 5.0 by DW2015 No water
and no concern from staff.
Conditions were BAD
I will go out of my way to stay at some other hotel on my next trip to TX.
May 21, 2015
Rated 1.0 out of 5.0 by TD69 ac stopped working
ac stopped working and son in-law fixed after staff had no other room them and no fans and maintenance was not there. But what upset me the most is I never heard from the management nor the owner after I was told I would from IHG.
May 15, 2015
Rated 1.0 out of 5.0 by LA Worldwide Poor Customer Service
Not the best, but it's usually the lowest priced IHG hotel in the area.
Had an issue with the bill. Someone charged cupboard purchases to my room - I did not visit the cupboard. At check-out the front desk associate could not reverse the charge. Told me the manager would reverse the charge. The money incorrectly charged was never returned. Repeated attempts to contact management via phone/email has not been returned.
I've stayed at this hotel more than 20 times in the past, but I will never stay here again - nor will any of my employees or coworkers. Poor customer service for even Platinum Members.
May 14, 2015
Rated 1.0 out of 5.0 by Kimosoby Very disappointing for an IHG hotel
Found dirty towels from previous guest in bathroom, no shampoo, no shower curtain or shower mat. Good selection of TV channels and strong internet signal. No towels in gym.
May 7, 2015
Rated 2.0 out of 5.0 television
I had only two programs that I wanted to see in a period of five days and was unable to view them because of the inability of the staff to resolve the problem with the poor (cable) provider.
May 2, 2015