Rated 4.0 out of 5 by 70
Rated 1.0 out of 5.0 by DW2015 No water
and no concern from staff.
Conditions were BAD
I will go out of my way to stay at some other hotel on my next trip to TX.
May 21, 2015
Rated 1.0 out of 5.0 by TD69 ac stopped working
ac stopped working and son in-law fixed after staff had no other room them and no fans and maintenance was not there. But what upset me the most is I never heard from the management nor the owner after I was told I would from IHG.
May 15, 2015
Rated 1.0 out of 5.0 by LA Worldwide Poor Customer Service
Not the best, but it's usually the lowest priced IHG hotel in the area.
Had an issue with the bill. Someone charged cupboard purchases to my room - I did not visit the cupboard. At check-out the front desk associate could not reverse the charge. Told me the manager would reverse the charge. The money incorrectly charged was never returned. Repeated attempts to contact management via phone/email has not been returned.
I've stayed at this hotel more than 20 times in the past, but I will never stay here again - nor will any of my employees or coworkers. Poor customer service for even Platinum Members.
May 14, 2015
Rated 1.0 out of 5.0 by Kimosoby Very disappointing for an IHG hotel
Found dirty towels from previous guest in bathroom, no shampoo, no shower curtain or shower mat. Good selection of TV channels and strong internet signal. No towels in gym.
May 7, 2015
Rated 2.0 out of 5.0 television
I had only two programs that I wanted to see in a period of five days and was unable to view them because of the inability of the staff to resolve the problem with the poor (cable) provider.
May 2, 2015
Rated 5.0 out of 5.0 by Mark 5ive Comfortable Bed and Lots of Pillows!
After a long day of work and travel, the amenity I look most forward to is a big, comfortable bed. The king-sized bed offers plenty of room to stretch out, and the multitude of pillows just adds to the comfort experience. The linens are always clean and fresh, and the pillows are generously sized and fluffy.
April 30, 2015
Rated 2.0 out of 5.0 by Julio99 Rooms not cleaned on schedule
My room was left with out cleaning on 4 different occasions.
April 29, 2015
Rated 4.0 out of 5.0 by tstin54 Convenient, comfortable accomodations
Reasonably close access to Royal Purple Raceway for NHRA Springnationals. Staff friendly and personable. I accidentally left medication in refrigerator, and within 15 minutes of leaving, received a call from front desk alerting me that housekeeping had found it and brought to front desk. Felt this was thoughtful, and showed honesty of staff as they could have just as easily tossed it in the trash.
April 28, 2015