Rated 4.5 out of 5 by 59
Rated 5.0 out of 5.0 by Pamjazz Great Hotel
Great hotel, very very clean, Great staff, made me feel very welcome
June 26, 2015
Rated 5.0 out of 5.0 by RickyandShelly Great Staffing and Accomodations
The customer service at the Lake Jackson Candlewood Suites is impeccable. My job required me to get a temporary place to stay at a last moments notice and the staff was very accomodating. They went out of their way to ensure I had had a place to stay although they weren't able to provide me the same room throughout my stay. My wife has been very please with the service she receives and the hospitality of the staff. Mr Patel is great and I don't think I've ever stayed in a hotel where the owner was as visible and had the same interaction as he does.
The only negative I can see is that the bar has been set so high at this particular Candlewood Suites, I'm fairly sure that others will fall short regarding expectations in the future.
June 18, 2015
Rated 4.0 out of 5.0 by TRozy good room
rooms were clean and the bed was very comfortable.
May 28, 2015
Rated 5.0 out of 5.0 by DaisyMae644 Comfortable room, bed, and service
Hotel and grounds were clean and well maintained. Grounds were well lit after dark making you feel safe when returning. Staff was courteous, friendly, and had big smiles on their faces. Candlewood would definitely be one of the places I would stay at again.
May 20, 2015
Rated 3.0 out of 5.0 by MoabBound Convenient location, good customer service
We stayed here during our trip from Denver to Moab. It was clean and conveniently located. The hotel is somewhat out dated but we felt we received a good value for our stay. The staff at the front desk was very nice. The bed was comfortable and the heating and A/C system worked well.
May 18, 2015
Rated 4.0 out of 5.0 by lkajfkldjasfda stay
big room with a little kitchen descent enough to stay at, we spent most of our time down at the surf side beach anyway.
May 13, 2015
Rated 5.0 out of 5.0 by naiviv Enjoyed our stay
This is our second visit to this location. We returned because we were pleased with our first visit. When we return to Lake Jackson, our plans would be to stay at Candlewood Suites again.
May 12, 2015
Rated 2.0 out of 5.0 by jlg0682 Work
I moved from the previous hotel because of cleanliness. I reserved several rooms for my company and the representative and I had agreed on a price because the reservations were long term. When we checked in on Monday and notified the staff of the authorized people per room and explained that I would leave weekly and a co worker would leave bi-weekly the rates changed and the reservation was cancelled for 2 rooms. So now its first come first serve for those rooms. The customer service is poor and the General Manager of the hotel is no help either.
May 11, 2015