Rated 4.4 out of 5 by 93
Rated 5.0 out of 5.0 by Wrr63 Great stay
We stayed here after visiting from out of town for a wedding. The staff was wonderful and the room clean and comfortable. We couldn't have asked for more. I would definitely stay here again.
July 7, 2016
Rated 1.0 out of 5.0 by JoLakeJackson Horrible customer service
Upon check in I was asked for my "Company" ID.
When the clerk determined I was a "Kelly" employee my rate doubled from what was quoted for "Dow". The clerk could not find the release to use the company card nor were they helpful in trying to find it. After I made four phone calls and my coworker who made the reservations, spoke to the clerk, she "Found" the required paperwork in her system email.
I was treated with rudeness and attitude.
Upon checking out, the clerk changed the rates from check in and gave the higher rate. I expressed concern that they changed the rate after the agreement papers for the lower rate were signed and I was met again with rudeness and hostility because I was a "Kelly" employee and not "Dow". "Dow" people are treated differently because of their contract with the hotel.
I checked out and immediately contacted my people.
The hotel did however, correct the mistake for the rate, but it was after I left and was told the clerk would hand the matter over to management. I have never encountered such rudeness from a hotel of this quality. If "Dow" made the reservation and I work as a contractor for "Dow" and "Dow" paid the bill, why is there a question as to who the individual works for? My company ID should not have been an issue.
Also, I asked the clerk to put my stay on the IHG Rewards that I signed up for and that didn't happen either. This company needs to learn what customer service and honesty is all about.a
June 28, 2016
Rated 5.0 out of 5.0 by Flood2016 Refuge from the flood.
We stayed for 12 days at this hotel after we were evacuated from our home due to high flood waters. The staff here were very sympathetic to our plight and allowed us flexibility in terms of our reservation for ourselves and our two dogs. The use of a full kitchen within this suite, and the laundry facilities, made our flood recovery time very pleasant.
June 28, 2016
Rated 5.0 out of 5.0 by wellhead57 Home away from home
I never have the issue with being away from home when staying at the Candlewood Suites, simply because we stay here so often that it is considered home. Never an issue with anything and the staff is always helpful and friendly. We won't stay any where else. Thanks for everything Candlewood family, you make us feel like a part of your family.
June 15, 2016
Rated 4.0 out of 5.0 by t_fus 道路からのアクセスが変
May 26, 2016
Rated 5.0 out of 5.0 by 007zzzzz Nice
It's a good place to stay. Rooms are very nice and clean. The mattresses are comfortable and the staff is friendly.
May 23, 2016
Rated 4.0 out of 5.0 by BonBon2016 Air conditioner temp not accurate
It appeared the air conditioner thermostat was not accurate. I had to set the a/c down to 60 to get 70.
May 17, 2016
Rated 5.0 out of 5.0 by jkelly80 Great Bed and Pillows
Love the beds and different pillows. Always fresh and clean and gives you plenty to stretch out on.
April 22, 2016