Rated 4.5 out of 5 by 74
Rated 5.0 out of 5.0 by samy33 干渉されず静かなホテル
November 5, 2015
Rated 2.0 out of 5.0 by Concrete forming Check in
I'm a spire member, so I am familiar with IHG. I thought I had reserved a non smoking room, maybe or maybe not. When I was checking in, the girl behind the counter said I had reserved a smoking room, I said I don't think I did, she rudely said it was my mistake, but she'd see what she could do. So, for another $20.00 a night, I could have a double non smoking.
The fact that complimentary upgrades are supposed to be available to me, she charged me extra. I told her I'd only be staying two nights instead of three.
She then says, I see you're a spire member, you want the points?
The next day, my key would not work, I went to the front desk where no less than 4 people were laughing and talking to inform them. She said, make it good for two days, he's leaving Thursday. I said no, I'm leaving tomorrow, I informed the girl I checked in with last night. She said, no, it was her I checked in with, and that is not what I said.
Not a bad hotel, the location is great for the work I'm doing in the area. But, because of her, I doubt I'll be back. There's enough hassles associated with travel to put up with this.
It appears to me, with all the work in the area, the hotel will sell out despite the staff attitude, and seems the staff knows that too.
October 24, 2015
Rated 5.0 out of 5.0 by Willis05 confortable room
Always nice and clean, very comfortable. Accessablity to handicap very nice. Staff always available at front desk. You get to talk to a real person.
October 12, 2015