Rated 3.8 out of 5 by 114
Rated 3.0 out of 5.0 by SLsl44444 2nd time
Bith time I stay at this location front staff friendly but the housekeeping would wake everyone around 9:30 to clean the rooms when check out suppose to be 11am!
September 22, 2015
Rated 4.0 out of 5.0 by Bulents Nice place to stay
Very nice place to stay ease of access to stores and close to the beach in Galveston. Do insure that the reservations made over the phone with IHG reservations are the accomodations that you asked for. We were told two queen beds and ended up with one queen bed, if my kids were bigger we would not have been able to adjust with a role away bed.
September 16, 2015
Rated 5.0 out of 5.0 by Hw5986 Overall good
The room was booked on points as two beds but when checked in the 3 people staying in the room were given one bed. Were not given a reason why this was changed.
September 9, 2015
Rated 3.0 out of 5.0 by lecan2 Nice Location
This is a nice location, however if you are not used to having pets inside your home then this is not a place for you. If you do have pets and travel with them, then is a good option.
September 9, 2015
Rated 5.0 out of 5.0 by usmcwfsp1 Great Place to Stay
I had a fabulous stay! I called an hour ahead of us being into town and they allowed us to check in early. We felt like royalty...front desk would check on us and how our room was every time we would come out of elevator. We stayed in a one bedroom suite and it was awesome especially since we have kiddos. My only complaint is the pillows...they need some new ones...they were flat. We will be going back to stay next chance we go to Galveston...only a 20-25 minute drive away.
September 8, 2015
Rated 4.0 out of 5.0 by jolaw Points...
I used points to stay at this hotel and after I checked out I was charged 19.99 and when I called I was told the gentleman did it the wrong way and it would be credited back, it hasn't and when I called again was told it would be now, again still no credit. Also I checked out a day early and the same gentleman told me would get my points back which still hasn't happened and when I called I was told I would have to call customer support....what a mess to have to deal with! Seems like management should fix these two issues without me having to run down my credit and points..
September 7, 2015
Rated 5.0 out of 5.0 by Fan Of You Accessible and enjoyable
Desk clerk very knowledgable, always smiling, ready to answer any question we asked. Hotel was clean. bed comfortable. quiet rooms. Restaurants and stores within driving distance.
August 20, 2015
Rated 5.0 out of 5.0 by KayKay1958 Great stay!
We enjoyed our stay. We were met with a smile from check in to check out. We were asked if our room met our expectations and the answer was yes. The room was clean and comfortable. Our only regret is that we only stayed one night.
August 17, 2015