Rated 3.7 out of 5 by 104
Rated 1.0 out of 5.0 by Spindervette Worst Stay
Upon checking into this hotel our rooms were located on the 3rd floor. The wifi at this location was horrible. They told us that someone wouldn't be able to come and look at it until Monday. We checked in Saturday night. One of the beds in our room was broken. We were too tired to move. We wanted to check out and move to another hotel but were informed that because we had paid in cash we wouldn't be able to get our money back because it was already in the safe and no one could get it out. I asked to speak with a manager and was told no one was available. I asked if a member of management could come to the hotel to give us our money back and again we were told no. I used to work for an IHG property and know all to well the procedures. Never had I heard that money couldn't be refunded. So we were stuck in this hotel. Luckily they did move us to the 1st floor and the wifi was working better. We stayed for 3 nights and I never saw any type of management at this property. No member of management ever tried to contact us to see how the rest of our stay was going or to apologize for all the trouble we were having. The night before we checked out the front desk agent was nice enough to let us know that we'd be getting a complimentary night for all the trouble. She was the only one who explained how their cash procedures work and why we weren't able to get our money back in cash. Had this been explained to me by a manager and not a front desk agent I would have completely understood. This is unacceptable! Management at this hotel is non existent. They shouldn't leave their employees alone to deal with customer complaints. I don't care what type of property of it is someone should always be available to deal with customer complaints. Needless to say we will never stay at this hotel again!
July 26, 2015
Rated 1.0 out of 5.0 by DisappointedJuly WiFI, TV and exercise equipment inoperable
Stayed for a week. WiFi, TV and exercise equipment were not functioning. No action taken to correct the issues.
July 23, 2015
Rated 5.0 out of 5.0 by BamaBoy9 Friendly Staff
This hotel is very clean and has a very friendly and courteous staff. Conviently located to shopping places and eateries.
July 22, 2015
Rated 4.0 out of 5.0 by R..L Would stay again
A good location nearby for shopping and restraunts
July 2, 2015
Rated 3.0 out of 5.0 by Texas Girls-2015 Nice Budget Hotel - But watch what you pay
If you are not looking for too many frills this hotel might be the one for you. However, the price of the rooms might be too expensive for what you get. The staff that I met during the stay was very friendly and nice. The room was clean and ok, but if you need a big bed, you will need to make sure it isn't the full size bed that I found when I stayed there. Please note that there is very little in the way of a business area in the hotel other than a computer sitting on a desk in the lobby with a printer that wasn't working at the time I used it and an internet connection that very slow!! This hotel was by far not bad but it wasn't special either.
July 1, 2015
Rated 5.0 out of 5.0 by EWMJ review
Very quiet room, clean, air conditioning as cold as you want it, very friendly staff.
July 1, 2015
Rated 4.0 out of 5.0 by CLTX Nice Facility
Everything was pleasant at this facility. Rooms were clean, staff was professional. Recommend the use of the facility for leisure more than business. No shuttles available to conference center, 100% non-smoking, and hallways not cooled.
June 22, 2015
Rated 4.0 out of 5.0 by Strikeouts33 Small rooms
Compared to other Candlewood Suites I've stayed at, room was small.
June 9, 2015