Rated 4.2 out of 5 by 80
Rated 3.0 out of 5.0 by BIGTIM222 GOOD PROPERTY
THE FRONT DESK PERSON AT CHECK-IN WAS WEARING A VERY DRAB LOOKING / VERY WRINKLED SHIRT. ALTHOUGH FRIENDLY, NOT PROFESSIONAL. I THOUGHT THE PRICE WAS HIGH FOR THIS LOCATION. NOT TO REFLECT ON THIS PROPERTY, BUT IN GENERAL - I DO NOT LIKE THE NEW DESIGN IN THE ROOMS WEAR THE TOO BIG / LONG DESK - AND NON-ADJUSTABLE TV - MAKES YOU FACE THE WALL, WHERE YOU CAN'T WORK AND VIEW THE TV AT THE SAME TIME. I ALSO HATE, HATE, HATE THAT THERE SEEMS TO NO LONGER BE A GUEST SERVICE BOOK IN THE ROOM. THE INFO - THAT I DO NOT NEED IS TACKED TO THE CORK BOARD. ALL THE INFO THAT I DO WANT - INFO ON PLACES TO EAT, SHOP, PRAY, AND POINTS OF INTEREST ARE NOT THERE ANYMORE. I DO NOT WANT TO HAVE TO CALL, OR GO TO THE FRONT DESK FOR THIS INFO - I WANT IT IN MY ROOM ! ! ! ! ! ! ! ! !
June 26, 2015
Rated 5.0 out of 5.0 by adamj77 Candlewood Suites
My overall experience at this Candlewood Suites was great, the only small issue was with the internet was a little slow but still was able to accomplish everything I needed to. From the time we checked in to the time we checked out the staff was excellent. The rooms are clean and well maintained. We would recommend this place to anyone.
June 22, 2015
Rated 4.0 out of 5.0 by Kevinjp Nice Hotel. Comfortable Stay.
Clean, well managed, perfect for the business traveler. Full kitchen in room is very nice. Excellent location for traveling in and around New Braunfels.
June 17, 2015
Rated 3.0 out of 5.0 by emurray077 Just OK.
I wasn't overly impressed with this hotel. The common areas and guest rooms were very clean, but the hotel kind of had a worn-out feel. There was a very funky smell on the second floor, and it seemed permanent. In all seriousness some air freshener might be useful.
However, the rooms were spacious and offered all the amenities you would need for an extended stay.
Here are the specific issues I had with the hotel. When I checked in I asked if there were any upgrades (king bed vs. queen bed) available for my Platinum status with IHG which guarantees upgrades based on availability. I was told no but was simultaneously looking at the IHG app which showed rooms available. I think it was just laziness because my keys were already programmed and it was just easier to say no.
The other issues were with the room itself. If your room is towards the front of the hotel, you are facing a very loud highway. You can partially drown out the noise with the A/C unit, but not completely. The guest room doors also slam shut, so whenever anyone leaves/enters their room, you're woken up.
Lastly, the night before I checked out I requested a late check and he guy at the front desk confirmed it for 2PM. The next morning around 11AM I got a call from the front desk. The lady just said "Are you staying over?". I didn't understand and she said confrontationally, "Are you staying another night or checking out?" I explained I had a late checkout and she just said ok and hung up. I thought her attitude was rude. And then just minutes later housekeeping knocked on my door and 3 seconds later tried opening my door to come in.
There's obviously some maintenance and employee issues that should be worked out at this property. Their standards don't seem to be in line with the rest of the IHG program.
June 2, 2015
Rated 5.0 out of 5.0 by AnitJain Amazing place to stay, great staff and awesome facilities
Amazing place to stay, great staff and awesome facilities.
Very very exceptional service. Kitchen is great. They make you feel like home.
May 11, 2015
Rated 5.0 out of 5.0 by dhadley Good Place
It is clean Friendly staff and the price is ok for the price and they make you feel like your home and i feel like they bend over backwards to keep you happy
May 6, 2015
Rated 5.0 out of 5.0 by Happybliss Nice room
The room was well maintained and clean. The room desk probably as spacious as any I have ever seen. Easy to find location and numerous restaurants in the area.
May 4, 2015
Rated 5.0 out of 5.0 by chinchyn very nice hotel
Everything was great, I will stay here every time I'm in the area
April 28, 2015