Rated 4.0 out of 5 by 215
Rated 4.0 out of 5.0 by AANDYSINGH Excellent value for money& great service at restaurant
Amazing property, great view, good facilities. The Restaurant staff at Guacamaya was just outstanding & prompt. The activities on entertainment were amazing. I would highly recommend the place to family & friends.
The place would be even more amazing if there were a few more English speaking staff
July 28, 2015
Rated 3.0 out of 5.0 by amor18 cama comoda, romanticismo al aire
el hotel es muy bueno el personal medio pero apesar de todo quiero agradecer por hacer lindas las vacaciones y tener gente en la playa como los de los tatuajes o los de las lanchas a nuestra disposicion eso fue mas que placentero.
July 27, 2015
Rated 1.0 out of 5.0 by maldova07 diversion
solo que mi hijo se divirtio mucho en la pisina, mi hija igualmente pero en realidad tire mi dinero a la basura con este viaje...
July 24, 2015
Rated 1.0 out of 5.0 by cadc770303 No a la altura
Todos mis problemas ya fueron descritos, solo quiero finalmente comentar que a mi juicio, y dada la frecuencia que utilizo los hoteles de la cadena IHG, sinceramente me parece que Holiday Inn Resport Puerto Vallarta NO ESTA A LA ALTURA de ésta cadena. Como socio IHG, para mi es una pena que esta cadena haya admitido a este hotel en lo particular, porque termina por desprestigiar el gran trabajo desde conservación de instalaciones, hasta la calidez del servicio prestado que suelen tener los hoteles de la cadena IHG. Muy frustrante experiencia, mi plan no fue pagarme unas vacaciones baratas, mi plan fue continuar viviendo la muy grata experiencia de IHG, pero lamentablemente no fue así.
July 21, 2015
Rated 4.0 out of 5.0 by echey Good service and great value
We really enjoyed our stay, we came for our honeymoon and had never been to a resort before and the value was awesome. The staff were helpful, nice clean room, good services and a great place to relax!
July 20, 2015
Rated 2.0 out of 5.0 by EnriqueC Resort not up to IHG Standards
Last summer I spent 4 days at this resort and looked forward to another 4 days of relaxation and family time. If you look at the hotel details it says the last renovation was completed in 2011. I mention the renovation date because the hotel definitely is showing its age. We were checked into a room that was missing a blow dryer, a luggage rack, and the bath tub seemed like it hadn't been attended to in more than 4 years. I reported the issue to the front desk and they said they would send up the missing items, it seems as though the call was ignored because I ended up having to go down to the front desk and speak with the hotel manager. One thing I must say to make things clear and fair, the hotel staff for the most part is understanding and wants to make sure your stay is comfortable. She offered to bring up the items or move our room. Although it was a hassle to move we ended up moving our room up to the 5th floor. The room was a little better but not by much. I have attached photos showing the deteriorating room we were first checked into.
Once moved, my son and I decided to go down to the pool and I'm sad to report the pool was not very clean. There was a lot of sand and debris in the pool. We decided to shower and go out to dinner only to return to karaoke in the lobby bar which was heard in our room quite late.
The following day after more of the same at the pool and some discussion with my wife I called IHG and asked them to please help me move to the Holiday Inn Express right down the street. My stay had been booked with points and they were gracious in helping me transfer those points to the other property. We ended up checking out the following morning and during the checkout process I was asked for my "wristband". We had cut them off and left two in the room and my son was still wearing his. It is unfair to the hotel employees to have to put up with deteriorating conditions. If the hotel really was renovated 4 years ago it has deteriorated quickly or the maintenance and upkeep is not important. This property does not reflect the IHG Brand and Experience.
July 14, 2015
Rated 5.0 out of 5.0 by hacostam vacaciones familiares
todo excelente excepto que se tuvo que reportar en 3 ocasiones que pasaran hacer la limpieza de la habitacin
July 12, 2015
Rated 4.0 out of 5.0 by hacostam vacaiones
muy bien todo excelente a excepción que tuvimos que reportar en 3 ocasiones que pasaran a limpiar la habitación
July 12, 2015