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Rated 4.3 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by Excellent stay at this hotel I stayed here while my house was finishing and was very safe. My room was not always cleaned, but I managed. If you stay long-term, ask for your room to be cleaned. This is not like regular hotels where they clean, daily. Staff went out of their way to be accommodating. The hot tub actually WORKS and so does the pool. Great place to hold you over for a temporary stay - LOVED the free laundry! July 28, 2015
Rated 2.0 out of 5.0 by Service has dropped After writing two good reviews for my first two extended stay trips at this location, the third time staying for longer than 30 days was greatly different. Service has quickly lowered with services of laundry room and receiving weekly room cleaning hard to come by. During first two weeks this location only had one working washing machine out of the four which all the time that one working was being used. In addition while staying for longer than four weeks I was only able to get my room cleaned twice within that time frame, even after asking for continues days to have it cleaned. July 26, 2015
Rated 5.0 out of 5.0 by Great service The air conditioner was very noisy. Otherwise the room was adequate for our long stay. Overall the hotel is clean and quiet The staff accommodated our every need quickly and with a smile. The free washers/dryers was great although at least one machine was down at all times. I would definitely recommend this hotel. The one thing I would hope for would be some type of breakfast option. July 24, 2015
Rated 5.0 out of 5.0 by Helpfull Staff When we arrived the bellman's cart was missing. Mark in maintenance told me i could use his cart and that it was not a new cart but i could look at it. Found out it was an old bellman's cart. He went out of the way to let us use his cart and I want to thank him for it very much. July 21, 2015
Rated 5.0 out of 5.0 by Home away from home I would like to say that Candlewood Suites on Encino Commons Blvd has the best staff you could ever ask for. To say that they are friendly would be an understatement .Family would best describe them all.. I want to thank Bear, Lil bit, Sunshine, Hollywood, Momma Manny, Mr Huggy and all the wonderful people who work there for making me feel like I was home away from home. Thank You!! I would highly recommend anyone traveling to San Antonio, Texas to stay at this Candlewood Suites. Sincerely, The Mariano's July 20, 2015
Rated 1.0 out of 5.0 by Lacked the Hospitality in the hospitality business. Most of the staff was to busy to bother with the guest. They acted like I was privileged to be there and I should be thankful that they let me stay there. Only the manager was any help at all. When the regular staff would simply roll their eyes and say there was nothing to do to help or that we would just have to wait to talk to the manager, the manager would tap a few keys on the computer and all was fixed. July 13, 2015
Rated 5.0 out of 5.0 by great value Stay in this location twice in a year. Will come back if visit San Antonio again. July 7, 2015
Rated 5.0 out of 5.0 by great clean hotel nice location, central to everything. A/C a bit noisy, but other than that, service excellent and will be back, if traveling to area July 5, 2015
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