Rated 4.2 out of 5 by 176
Rated 5.0 out of 5.0 by gbrettg13 Candlewood Suites NW - San Antonio
Great rooms, great staff and comfortable beds. The room rates are a little high but thats to be expected with all the rate wars taking place at the different properties on this side of town in San Antonio, TX and it is also used to keep the undesirables out of this hotel. There are several other hotels of this type in this area of San Antonio, but many of them appear to cater to the local population that uses these type of hotels as apartments and drug distribution places.
But Candle Wood Suites NW keeps its property free from this type of business and will continue to receive my business and my recommendations to my friends and co-workers that are planning on coming to San Antonio.
September 30, 2015
Rated 5.0 out of 5.0 by mila777 excellent place to stay!
excellent location, very friendly and accommodating staff, cozy hotel that makes you feel like home. I only wish for a king size vs. queen size beds.
September 22, 2015
Rated 5.0 out of 5.0 by Bogey120 Great Stay
Good place to stay for extended trips. Was very nice.
September 20, 2015
Rated 3.0 out of 5.0 by Koalafury Value
Good value. Spacious rooms but the room smelled really bad as if something died in the A/C. I used the housekeeping's air freshner with no improvement. Bathroom doors do not lock and room clealiness is average but it was honestly one of the cheapest hotel since it was over a holiday weekend. Everything else went fine but I may overlook this place next time.
September 19, 2015
Rated 2.0 out of 5.0 by jessej15 Musky Rooms
When I first checked in they said they cancelled my room .They even said that they called me to notify me of cancellation. That was not true. Lucky the front desk associate was able to get us a room. Unfortunately, it was a smoking room. I requested non smoking. The entrance to the hotel is small. It looks more like a side door. The location is good but the property is aging terribly.
September 16, 2015
Rated 5.0 out of 5.0 by KokoATL Candlewoods Are Great - Great Location!
This was a very convenient location - I was here for work and was close to a bunch of good restaurants as well as the location I needed to be for my work-travel. Candlewoods are a great value, and the staff is always welcoming and accommodating. I recommend this location if you're coming to San Antonio!
September 14, 2015
Rated 5.0 out of 5.0 by Teeco Great service
The staff cares and makes you feel at home. They work hard at making it clean and comfortable. When I checked in I could hear yapping dogs and told the front desk staff I did not want a room close to any dogs. She made sure I got a room on the second floor and far removed from dogs. I appreciated that!
September 2, 2015
Rated 1.0 out of 5.0 by Upset loyal ihg member Enrollment
They removed my IHG Reward number to capture a new enrollment.
I called crs to book a reservation for my father in law. Upon arivval the front desk lady was ride at check in. She didn't welcome us as ihg reward members. I received an email showing that my in law was enrolled into ihg Rewards without permission. When I called the property to speak with the operations manager he refused to help me with the situation and didn't offer any service recovery.
I will be calling guest realtions.
August 20, 2015