Rated 4,3 out of 5 by 127
Rated 1,0 out of 5,0 by NotHappyWithBugs BUGS !!!
Three different kinds of bugs in my room... Hair on the toilet when checked in... Keys didn't work, had to go all the way back down in slow elevator with all my stuff to get new keys... Did I mention there were BUGS ?!?!?!
Upon checkout, no receipt available, and was told someone would call me after I showed them pictures of the bugs... No one ever called...
DO NOT STAY HERE... Price too high for a room with BUGS...
DEFINITELY NOT up to usual Candlewood standards
17 de septiembre de 2014
Rated 5,0 out of 5,0 by papatos Candlewood Suites O'Hare
Excellent stuff, roomy suites fully equipped. The hotel is ideal for demanding traveller since it meets their needs
16 de septiembre de 2014
Rated 1,0 out of 5,0 by Kjstd0 Extremely unpleasant Stay
Uncaring and inexperienced Check in Staff. Was assigned a Smoking room. When I questioned this room assignment, informed this is what I had selected.
I disagreed, and was told this was only room available.
Was told by Jessica that a survey was done and the results were Asian and European guests enjoyed Smoking rooms. Again, I request a different room but was denied by Jessica, Asst Manager.
Unacceptable Customer Service.
12 de septiembre de 2014