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Rated 4,6 out of 5 by 369 reviewers.
Rated 4,0 out of 5,0 by Excellent Staff/Average Bed Quality The excellent staff at the hotel and overall room quality made the stay enjoyable. Front desk customer service representative Dorina was an absolute pleasure to deal with. The only concerns I had were related to bed comfort/quality, breakfast cost, and the fact I was unable to get a room upgrade despite being a Platinum Elite member. While an upgrade was offered, it was a 2 double bed room and my reservation was for a King room. I still don't quite understand how the hotel could consider that an upgrade. 4. August 2014
Rated 5,0 out of 5,0 by Always good I have been several times at this Intercontinental in Berlin. The performance is always very good and consistent. Rooms are large and nicely appointment. Staff is very friendly and professional. IHG Ambassador guests get a nice treatment with fruits, water, some chocolate. Unfortunately, this time they forgot the card with the invitation to take an item from the mini bar for free. On check-out the staff replied that this offer is still active. Too late. The conditions change too often, thus such an invitation is important. Minor issue. Everything else was good as usual. Recommended hotel in Berlin. The only down side is the very slow, almost unusable, free Wifi connectivity. This is not state-of-the-art for hotels but quite common for IHG properties. Luckily I have broadband card and am not relying on the hotel Wifi. 4. August 2014
Rated 5,0 out of 5,0 by ungewöhnliche Serviceorientiertheit, geniales Frühstück Nicht nur wurden unsere Zimmerwünsche am 2. Tag erfüllt, die Art und Weise wie die Reklamation gehandhabt wurde und das daraus resultierende Upgrade hat uns sehr verblüfft. Einer der Hauptgründe für unsere Wahl des Interconti in Berlin ist das Frühstücksbuffet. Dort wird deutlich deklariert was laktosefrei ist, und auch glutenfreies Brot ist in mehreren Varianten verfügbar. So etwas erlebe ich nur dort!! Die Küche hat sogar am Abreisetag noch zusätzliches Brot angeboten - damit die Heimreise ohne Hungern abläuft. Aussergewöhnlich - hier definit 5-Sterne!! 3. August 2014
Rated 5,0 out of 5,0 by Relaxing day Everything was good. If I want a chance to go back. 1. August 2014
Rated 5,0 out of 5,0 by "One of the best!" Excellent stay overall. Modern, sophisticated décor. Extremely courteous and serviceable staff. Peaceful location walking distance from everything. My room was spacious and very nicely appointed. 31. Juli 2014
Rated 5,0 out of 5,0 by Erstklassiges Stadthotel in guter Lage Das InterContinental Berlin ist von den zahlreich besuchten IC Hotels in der absoluten Spitzengruppe. Die Ausstattung, der Zustand, Service, Leistungsangebot und Freundlichkeit der Mitarbeiter ist hervorragend und vorbildlich. Die Lounge ist eine der besten der Gruppe. Das Preis-Leistungs-Verhältnis ist hervorragend. 30. Juli 2014
Rated 5,0 out of 5,0 by Amazing Value in Berlin This was a perfect stay - only slight downgrade as the property/room is beginning to look a little dated. The maintenance and cleanliness of the property are second to none. The staff knows their job and do it well - they help and then stay out of your way. 30. Juli 2014
Rated 4,0 out of 5,0 by Sauberkeit Zimmer Teppichboden im Zimmer Alt und Verschmutzt .Tappeten und Einrichtung nicht auf Luxushotel Level 30. Juli 2014
Rated 4,0 out of 5,0 by Should take care of Gold Priority Members Even being a priority gold member, I was not assigned a room in the club floor nor any other benefits. Overall a good hotel, but could be better on customer service. Tried calling the front desk from the room - no one picked up after several tries. The closet was inside the bathroom - did not really like that. 29. Juli 2014
Rated 5,0 out of 5,0 by Perfect stay I stayed at the InterContinental Berlin for second time and it was again a memorable stay. I came to spend few relaxing days in Berlin. There is wonderful Spa with swimming pool and gym, which was a great start of a day. Do not miss it! The hotel has a very good location. The ZOO and Aquarium are just few meters from the hotel. You can spend really nice day there with your loved ones. Also the main shopping street is in the walking distance. There you can spend a lot of money :o) The Club Lounge on 8th floor is a must! The breakfast is so tasty, especially the home made jam. I was very nicely surprised with a can of apple juice with a historical information on it and also white chocolate with IC logo on it. It was a lovely treat, which I found out in my room after spending the whole day in the ZOO. The bed was comfortable and I had a good sleep. My room was always perfectly cleaned. Overall, I was very satisfied and I will definitely come back :o) 29. Juli 2014
Rated 5,0 out of 5,0 by Always a pleasant stay feel as at home Gentlemen, we have enjoyed the excelent location and services of this unit and in turn indicates our choise for other unuts, when convenientky priced and located. We usaully travel once or twice a year to Berlin in fact this was the first summer time spent in years - just beautifull plus the experience of participating at the Football welcome home party ! We always indicate your hotel to many friends who also indicate their gratitute for the great indcation. 29. Juli 2014
Rated 4,0 out of 5,0 by gougeous breakfast In the hotel the breakfast was really good. Also ,the guy that took us to the room was really well informed and gave us a lots of good information. The unique problem was that we booked for two nights but we stayed only one. We tried a lot to get in touch with the hotel previously by email and telephone and nobody gave us an answer. As so when we arrived you just gave us a 10% back of the first night. 28. Juli 2014
Rated 5,0 out of 5,0 Großartiger Service und Ambiente Ich komme schon seit Jahren regelmäßig und bevorzugt hierher und werde sicher schon bald sehr gerne wieder im InterConti Berlin einchecken. 27. Juli 2014
Rated 5,0 out of 5,0 by Excellent and most competitive reception and concierge services The visit was remarkable at the Intercontinental Hotel Berlin! How a can I become a member ..and benefit from your services_ please admit me to be one and send information I would meet to complete. The personnel welcomed us and made all room facilities, fast and positive check in most efficient. The room clean and good service, lovely and comfortable accommodations. The food par excellence and the service in the eating areas, Breakfast, Marlene and `Hugos AAA! So much guided to make your d stay satisfactory Most of all congratulate you on the attention give,n and by the services at the concierge level. I refrain from names as you suggest, but I commend the great team ! Thank you!!! 24. Juli 2014
Rated 5,0 out of 5,0 by weekend in Berlin -- with kids Hotel is centrally located (downtown area of former West-Berlin) but almost surrounded by parks. It is just a 5 minute walk to one of the entrances of the Berlin Zoo. The hotel staff was very kind and generous to my two 7-year-olds. The kids were allowed to use the pool at anytime. The children's breakfast buffet was marvelous. The hotel still has the charm of a once outstanding five-star establishment (outstanding in one half of a divided city, that was). It seems a little bit over-sized nowadays. Architecture and interior design may not cater to everyone's modern taste. But I loved this trip down memory lane. The kids were positively overwhelmed by the spaciousness. And let's not forget: The large room we stayed in had obviously been recently renovated and was equipped with lots of up-to-date appliances. And we got all this for a very good price. 24. Juli 2014
Rated 4,0 out of 5,0 by Great Hotel, Just One Problem Great place, excellent service, just one problem the air condition in te room is poor so poor never get the room cool. 24. Juli 2014
Rated 5,0 out of 5,0 Excellent Value for Money. A fantastic breakfast and very good servide provided by the staff at the hotel. 24. Juli 2014
Rated 5,0 out of 5,0 by Happy time to be in Berlin It was a great time to be in Berlin, during the world cup 24. Juli 2014
Rated 5,0 out of 5,0 by Wonderful week-end This was my first stay at Intercontinental in Berlin (not my first time in Berlin). Everything was really perfect, from the minute I entered the hotel to the minute we left. I won't go to another hotel in Berlin! :) 24. Juli 2014
Rated 5,0 out of 5,0 by Very good IC in Berlin I stayed now several times at the IC in Berlin. The hotel is well located in the West part of Berlin. Many places are in walkable distance. The 200 bus stops in front of the hotel. The rooms are nicely designed and in very good shape. The staff is very friendly and helpful. This time I got a very good room rate from the web site. Value for money was excellent. Breakfast was good too. As Ambassador IHG member, the room was well chosen. A nice treatment set was provided with water, chocolate, juice, fruits was provided with the voucher for an item from the mini bar, Very nice. Unfortunately, they do not provide access the club lounge. While this is often provided to status members in IC hotels in other locations, the IC in Berlin offers this service only for additional payment. Overall a very good experience. I recommend this property. 23. Juli 2014
Rated 4,0 out of 5,0 by Great Stay, but got downgraded. I booked a deluxe room, but only got superior without mentioning it at the time of check-in. Unfortunatly I only recognized it after my stay by checking the room categories again for a new booking. This should not happen. Ever. I paid for being downgraded. Anyways, overall it was a good stay. 23. Juli 2014
Rated 4,0 out of 5,0 by Angenehm, aber falsche Zimmerkategorie Alles war wie gewohnt und hochwertig. Wie ich nach meinem Besuch feststellte, wurde mir anstelle eines Deluxe Zimmers ein Superior Zimmer zugewiesen. Sollte nicht passieren.... 23. Juli 2014
Rated 4,0 out of 5,0 by beste Lage in Berlin nach Ost und West Zimmer und Ausstattung sind sehr gut, der Pool ist groß und das Ambiente angenehm. Die Restaurant-Terasse zum Zoo bietet ruhiges Grün mitten in der Stadt und das Hugos ist das i-Tüpfelchen, wenn man gutes Essen schätzt. Immer wieder gerne, wenn wir nach Berlin reisen, geschäftlich oder privat. 21. Juli 2014
Rated 2,0 out of 5,0 by Der Standard wurde nicht erreicht Der gute Eindruck häufiger Besuche in diesem Haus konnte bei diesem letzten Besuch in keinster Weise bestätigt werden. 20. Juli 2014
Rated 4,0 out of 5,0 by Excellent Concierge Thank you for all your helpfulness, patience and good advice. It really makes our visit in Berlin exceptionally memorable and enjoyable! 19. Juli 2014
Rated 4,0 out of 5,0 by Excellent hotel, great location! We had booked a relaxing stay at the IC Berlin. The welcome we received at the front desk was EXCELLENT, and as IHG platinum members we were trested very nicely, and felt very welcome from the start at this hotel! the lobby was very clean and very quiet, a feature I very much apprecite! upon getting to the room we were pleased with the room decor and size, and by the little box (6 pieces) of chocolates and a welcome letter! a major down fall was the lack of ANY internet connection, I called the front desk who sent a young man to look at the situation. once he confirmed there was no signal he brought a godawfully ugly contraption with wires/cables going everywhich way and taking up most of the desk to get us the wifi signal! This is also one major downfall of the IC berlin, their complimentary internet for platinum members was an appalling 512kb speed, the slowest I have experienced ANYWHERE :( We later went to the spa, and tried to relax, but this was made near impossible as the hotel spa was invaded by very unruly kids, and parents who did a poor job of supervising them. I approached the staff as kids jumpig into the pool infront of other guests and into the jacuzzi was not in my eyes appropriate nor was boys ages 6-10 running around without swimsuits. the staff did approach the parents but even after 3 times the behaviour continued. I felt the staff should have asked the unruly kids and parents to leave after they failed to calm their kids down after three warnings but the staff did nothing more. just said to me well what do you expect me to do?? so we left. I did make a note to tell the duty manager, and he did promise to talk to the staff but later in the evening similar zoo was in place... the staff definately NEED to be empowered to remove unruly guests of any age, as to not deter from the vacation of others! I do not mind kids, I just do expect the behaviour to match the area they are in! On a possitive note the next day it was calmer when we visited at around noon. I would recommend this hotel without hesitation as I am sure the spa incident and the missinng newspaper (turns out no english newspapers are avaialable on sunday even though one wa promised but it was not a big problem) was a one off. Maybe next time I will try a different room type perhaps their club level. the staff were wonderful with the exception fo the guy who installed the wifi, but maybe he was just too busy? 18. Juli 2014
Rated 5,0 out of 5,0 by wonderful experience I have stayed at about 15 Intercontinental hotels in Europe and North America. I think Berlin is the best. The hotel is well located, not far from the points of interest but in quiet green area very near a beautiful shopping street. Although some Intercontinental properties have become tired and require a refurbishing (especially Toronto Yorkville, Paris Opera and New York Barclay),The Berlin Intercontinental is fresh and modern. The staff, although young is polite, friendly, and helpful. I think there is a lot of staff training going on at the hotel so some of the staff lack experience. I am a Platinum Ambassador Club member and was upgraded to a large beautiful room with a lovely view of the river. We arrived early but our room was ready and waiting and we had immediate access. I had booked the executive floor so I had access to the executive lounge. The lounge is large and comfortable. Ample couches and tables to eat at. Plenty of space to relax and enjoy the full breakfast and extensive snacks in the evening. Well presented and delicious.A special mention to the staff in the lounge who were friendly helpful and always ready to assist. They made us feel at home. Will gladly return. My compliments to the manger he runs a good operation. 17. Juli 2014
Rated 5,0 out of 5,0 by Top Blub Etage Wir haben 2 Nächte auf der Club Etage des Hotels verbracht und sind äußerst zufrieden abgereist. Der Aufpreis für die Club Etage ist jeden Cent wert. Ganz besonderen Dank an Frau Berghs und Frau Vogel für den super Service. 17. Juli 2014
Rated 5,0 out of 5,0 by schöne moderne Zimmet, toller Blick gutes PreisLeistungsverhältniss, perfekt wäre es wenn das Hotel eine Dachterasse für alle Gäste hätte 17. Juli 2014
Rated 5,0 out of 5,0 by Berlinbesuch hervorragendes Frühstücksbüfett, sehr aufmerksame Bedienung. saubere Zimmer insgesamt eine gepflegte Atmosphäere im Hause. (nur die Garagenkosten sind -besonders für Hotelgäste-recht hoch.) 16. Juli 2014
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  • Budapester Strasse 2
  • Berlin , 10787
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