Rated 3,8 out of 5 by 161
Rated 5,0 out of 5,0 by busaup1300 Miami staying
Great people and the property is in a great location close to the airport. Great job Nick and the staff.
6. Mai 2014
Rated 5,0 out of 5,0 by Mark M MIA Holiday Inn Experience
I have been visiting this hotel for the better part of 9 years. At first it was a place to stay and park while I went out of the country for business. Now I look forward to seeing Ronald when I walk through the door. He always has my paperwork ready and a smile on his face. Recently Rick came back as the Manager and today while walking into the hotel he stopped on his way out the door to greet me. Yes the rooms used to be dated but they have spent the past year remodeling and changing the furniture, This property has greatly improved.
Service has never changed it is always been what can they do for you!
29. April 2014
Rated 5,0 out of 5,0 by puffin3 Great staff
the front desk staff,restaurant staff and shuttle drivers couldn't have been more helpful especially Nick at front desk who arranged for a shuttle to take my mom to the regency hotel where she needed to catch shuttle bus and then take me to airport always stay here when in need of overnight at Miami Airport. Nick gave us free bkft vouchers for being platinum member and dinner was great at restaurant
29. April 2014
Rated 4,0 out of 5,0 by Mary Rose Right next to the airport
Great airport location! Shuttle service awesome. Female bartender very attentive at the Vista Lounge more so than the males who kept bypassing me! Maybe they saw the complimentary platinum pass for a drink but they should really pay more attention!
23. April 2014
Rated 2,0 out of 5,0 by auditgirl Very Old Hotel
This hotel needs massive updating. My biggest disappointment was the food quality. However, the hotel staff was very friendly and offered excellent customer service.
21. April 2014
Rated 5,0 out of 5,0 by OKGMA Thank You For Being A Port In A Storm
Thank you Holiday Inn for stepping up and helping us in a time of need. When my husband suddenly became very ill on the morning of our departure from our caribbean cruise we were in extreme need of a place to go where we could wait/recouperate for our late night flight out of Miami and if need be spend another day/night in Miami. After making several very early morning calls from our cruise ship to hotels in the vacinity of Miami International Airport, Holiday Inn Miami International Airport stepped up to help us. We needed a room for the day with a guarenteed early morning check-in. Yes we paid for a full nights stay at full price. BUT, They were expecting us when we arrived, had our room ready, (which we really needed because my husband was so sick) greeted me by name, asked after my husbands condition, and offered their help with anything that we might need. This hotel has undergone a recent remodel and the accommodations were really lovely. The carpet even smelled new. The hostess in the restaurant, where I had a wonderful breakfast was also very accommodating and even gave me (no charge) a bottle of gingerale, a glass, straw and some fresh lemon to bring back to the room for my husband. The hotel shuttle which runs every 30 minutes was also very helpful to get us to the airport rather than take another taxi ride. For an airport hotel this was a really good one and I would recommend it to anyone flying in or out of Miami International.
16. April 2014
Rated 5,0 out of 5,0 by Adrián21 Excelente servicio
Arribamos con mi familia a las 8:30 de la mañana, al chequear mi reserva Nick, gerente a cargo en ese momento me comunica muy amablemente que ya disponía de habitación la que me fue entregada casi 7 horas antes sin costo adicional (luego de 9 horas de vuelo es la mejor noticia que se puede recibir). La muy buena atención fue una constante durante nuestra permanencia en el hotel. Todos los servicios funcionaron correctamente, y la limpieza fue más que correcta. El restaurante funciona bien, la atención es esmerada y la comida es buena. Como nota a mejorar, el desayuno (con coste adicional) nos pareció exiguo y con poca variedad. En conjunto, nuestra experiencia fue altamente gratificante, nuestras felicitaciones al personal en general.
14. April 2014
Rated 2,0 out of 5,0 by Rick1947 Lack of concern by management
We had stayed at this hotel back in 2012 and had wonderful experience, however this stay was not. We stayed pre cruise . The room was quite small and bed was broken , if you sat on edge at bottom the head of bed popped up. This was not my main complaint. We took the shuttle to cruise port next morning and as driver was unloading our luggage he dropped on pavement. He did not turn around to see if some one was there to take it. He just dropped it. The luggage was hard cased and it cracked. The driver's only response was "I'm so sorry.'" He didn't to contact management until we insisted he call. Management had same kind of attitude , they wanted a receipt for luggage purchase.# It was only 2 yrs old# Who keeps receipts for luggage? It is ashame because my previous experience with this hotel was exceptional.
8. April 2014
Rated 2,0 out of 5,0 by skigjc Friendly staff
the hotel apparently went through a renovation, but it wasn't apparent which areas still needed renovation. It looks like our room was renovated, but whoever oversaw the work obviously didn't have an eye for detail, as the fit and finish of some of the areas, particularly the bathroom was of poor quality. The lobby and lounge/restaurant looked dated, so I hope that those areas are scheduled for a facelift. The worst part of our stay was the AC unit in our room; it cycled on and off continuously and was very loud.
All staff were friendly and attentive.
Good location near the airport.
2. April 2014
Rated 1,0 out of 5,0 by JohnBG Probably the worst Holiday Inn Experience I have ever had
This is an older Holiday Inn near the airport that probably needs a total renovation or at least a major facelift. I was on business travel in South Florida and had a morning meeting with a client who's office was near the airport, so I chose this location to stay the night before.
I had two choices when booking a flat rate or a higher rate that included free breakfast and 5000 bonus points for $40 extra. Seriously, 40 bucks for breakfast and bonus points, who's idea was that?
Check-in was a total kludge and took 20 minutes, even though there were 2 peopple in line and three people behind the desk. Although as an IHG reward member I did get a box with a warm bottled water and a bag of potato chips. Wow... Nice but really cheesy, how about a coupon for breakfast or a complimentary drink at the bar instead?
The room was very small, the bathroom was tiny, you can't close the bathroom door while sitting on the toilet, that's how small it is. The sink faucet shot water out sideways all over the front of my pants.
Changed my pants, turned the air on (which is a loud window shaker type A/C unit mounted in the wall) and went upstairs to the restaurant on the 9th floor. The restaurant was decent, and the wait staff was friendly. The bar was nice although the decor is a bit dated. Perfect for 70's disco throwback night.
Made it back down to my room, the bed was lumpy and the sheets were scratchy. Worse yet, somewhere in the middle of the night the air conditioner would turn on and off every two minutes with a loud roar when it would start, and the room never got down to temperature making for a lousy night's sleep. When the air was off the sounds of traffic and airplanes didn't help either.
In the morning, I managed to somehow stand in the bathroom sideways to brush my teeth so I didn't look like I wet myself. There was no check-out receipt under my door, and I had to go downstairs and wait in line for 10 minutes at the front desk to get one. As a business traveler, having the receipt under the door in the morning, and a speedy checkout is key for me. I was so behind schedule I could not visit the restaurant for breakfast (which I would have had to pay for) and had to settle for drive thru breakfast from the BK across the street, which wasn't pleasant.
Honestly, unless you need a hotel near Miami International airport for a single night and can't find anything else, I can't recommend it in good faith. Skip this location if you plan to spend more than a night to catch a plane flight. The only redeeming quality was the bar on the 9th floor, although the decor was a little dated. Another experience like this and I will have to consider switching hotel brands.
11. März 2014
Rated 3,0 out of 5,0 by Jorge 68 Not that clean, missing welcome bonus points
Room was relatively clean, missed a couple of things.
Promised 500 welcome bonus points; never got them.
3. März 2014
Rated 3,0 out of 5,0 by Traveller Poet Great Value but unsecured parking
Great Value, New facilities, conformable room. But, parking not secure, try not to park in front of the street
1. März 2014
Rated 3,0 out of 5,0 by tomas1212 big room and old building
Th room was very big, that was a big value on my stay.
but the building looks old and with bad manteniance, the location is good and for bussiness when a short distance with the airport its an ítem could be a good option.
The internet Works fine, an urgent change of the look and feel should be done in this property.
Sorry for my bad english
25. Februar 2014
Rated 5,0 out of 5,0 by traveler2013USA shuttle van
shuttle van to airport at 6 am took about a 1/2 hour. Given location of hotel to airport and time of day - that seems excessive
25. Februar 2014
Rated 5,0 out of 5,0 by Lynn1939 Great staff and very comfortable room
Staff were very obliging and because we had to return our rental car, provided us with a room early, which we were extremely greatful for.
24. Februar 2014
Rated 4,0 out of 5,0 by A Canadian Decent
We booked a king bed and were told at the front desk that we had a king bed, but the room actually had two double beds. It was late and we were tired, so we didn't complain and the room was still nice and clean. The restaurant had very good food and the shuttles, both the airport and to the port were very nice (airport is free, $10 per person to port of MIami). Staff were courteous, but price seems a bit high for the amenities.
23. Februar 2014
Rated 5,0 out of 5,0 by AvnerE Great choice if you have to stay overnight in Miami
Convenient to airport with around the clock free shuttle. Lovely newly renovated room, good restaurant, friendly helpful staff.
22. Februar 2014
Rated 4,0 out of 5,0 by Ethylene No free Port of Miami Shuttle
The website indicates the Port of Miami shuttle is free. However, we were charged a fee per person for it. Food at the restaurant was excellent.
21. Februar 2014
Rated 2,0 out of 5,0 by fultonville There is Good, and Bad...
I had to think long and hard about the question, Recommend this Property? When I first arrived I was totally pleased. Desk person was super helpful and pleasant. Location was convenient for me. Only problem with the room was ants on the counter in the bathroom. Got a soda from the vending machine and not only was it hot, gave me wrong kind. This experience at front desk was totally opposite my first. Gentleman didn't want to be bothered with my problem, but after exercising pressure, he sent me to cafe to exchange it. Next time I wanted a soda, I started at Cafe, but they wanted $1 more than machine, and more than a Disney Park. No reason a hotel should rip you off like that. Overall, the hotel is older and a bit run down. They should be bending over backwards for your business.
12. Februar 2014
Rated 5,0 out of 5,0 by martinisinger Great place at the airport
First time staying at this Holiday Inn and the staff at the front desk is great, Louis was my waiter up on top at the resturant and he was the best! Look forward to staying at this hotel again.
10. Februar 2014
Rated 1,0 out of 5,0 by PSWN Just too busy to help you
1. Invoice/Bill not given to guests - they promise that it will be sent to e-mail. It never arrives. When you call back the hotel, they hang up on you.
2. Wifi does not work. No one at desk to help you.
3. The ambience (6th floor) was nasty - nastiest among 20+ IHG properties I have stayed in past.
9. Februar 2014
Rated 4,0 out of 5,0 by Chezhd Close to the air space
This hotel is quaint place to stay. Recently remodeled, the rooms are spacous, clean, well decorated and well lit. I checked in late and the on site manager was counting the till money and put me on hold until she finished. She didn't seem to mind counting or in a rush to attend to me. Other than that, the stay was quite nice and the dining room on the 9 floor had a nice view of the Miami airport. Lots of light and the food was basic and fresh. I wished they did have toast on the menu. I guess I could of asked for it and they would of found a piece of bread to make a slice. Being a Buffett, I thought it would be available.
The check out was quick and I was off to another day's work. I needed a place to stay the following night and i returned to the hotel to find it already booked full. The lobby is definitely out fitted for the busy traveler with an nice business center and place for printing off your boarding passes.
Good place to be stuck at.
3. Februar 2014
Rated 4,0 out of 5,0 by RichardnJane Surprise upgrade!!
What a wonderful surprise awaited us. We were upgraded to a beautiful suite on the top floor. Our view was of the Miami skyline which at sunset is spectacular. What a way to begin our first ever cruise experience. Thank you!
30. Januar 2014
Rated 1,0 out of 5,0 by SteveC27 Bugs in the bathroom
Front desk staff - great. IHG Rewards separate check-in line and priority service was good. Did not use the snack bar in the lobby, but it looked well stocked with good variety of sandwiches/drinks/salads.
Room condition - none of the local stations, which broadcast on HD, were available on the TV. The worst/grossest part though, was getting up at 2am and seeing hundreds of little gnats in the bathroom sink. It's not like I left food out either. I told the front desk in the morning, and was asked to send the picture from my cell phone to his managers, and I have yet to hear back from anyone. Because the desk agent was nice and offered to take a token $10 off of the bill, I wasn't going to go public with this. But, for the management not to have contacted me since and what is basically a leadership/management failure on their part, now it goes public.
The bug infestation was gross. Freaked out that they got into my bag. I will never stay at that property again, and because it was a Holiday Inn, much less likely to use that particular brand in IHG. I only stayed there to fast track for next year's rewards status (stay at 4 and 30 nights deal). I use HI Express almost 100% of the time and earn plenty of nights to reach Gold/almost Platinum status. I've stayed at HI at IAD and EWR in the past three months, and this HI was the straw that broke the camel's back in terms of using HI properties in the future. They have been consistently run down, beat up, worn out, and dated. Holiday Inn is definitely the weak sister in the IHG chain.
26. Januar 2014
Rated 4,0 out of 5,0 Comfortable bed and great service
My favorite place to stay for Miami airport connection
24. Januar 2014
Rated 5,0 out of 5,0 by UPuHi Extremely prompt House keeping/Maintenance
The maintenenace staff were extremely prompt and quick in fixing a problem in the bathroom. In fact the front desk manager came up to identify and fix the problem probably because it was New Year's eve and was short staffed.
Also appreciate the new year goody bag given at check in
21. Januar 2014
Rated 3,0 out of 5,0 by Lhahn Good Hotel - Great Staff
Staff was extremely nice and helpful. The room and hallways in the building we stayed in were old and did not smell well. I understand they are in the process of remodeling so you may want to make sure they have either finished remodeling or ask for a remodeled room.
19. Januar 2014
Rated 4,0 out of 5,0 by Ronnie G. Upgrade at no request
We stayed here for an overnight flight connection the next morning and it was wonderful. We were upgraded to a beautiful suite that was fabulous and so roomy for my wife and I. The restaurant food was very good and reasonably priced. The restaurant has salsa dancing on Sunday nights and it was quite noisy but fun to watch.
Alin all a very nice stay.
16. Januar 2014
Rated 5,0 out of 5,0 by BoJame Nice stay
It was an pleasure to stay at the hotel.
The staff was very nice also the rooms we loved it.
14. Januar 2014
Rated 5,0 out of 5,0 by BoJame Nice stay
It was an pleasure to stay with this hotel.
Nice staff rooms and food.
Also the location was good!
we love it
14. Januar 2014