Rated 4,2 out of 5 by 219
Rated 5,0 out of 5,0 by Tabby75 Excellent first stop after long flight
We flew from the UK and due to strong winds, the flight was over ten hours. I chose the airport hotel as we just wanted somewhere quick to get to so we could sleep and then start our holiday properly the next day. Staff were very good, polite and helpful. I am an IHG Platinum elite member and was offered all the usual perks. The room was clean, modern and comfortable. Exactly what you need after a long flight. I would recommend and use again. We were allocated a recently modernised room so I can't comment on what the standard rooms are like.
2. Februar 2014
Rated 4,0 out of 5,0 by AJZILP Nice Hotel near airport
The hotel itself was very good; however, I do not say it was excellent since the person at check out did not take out from the bill the internet charge the hotel made when my spouse made the wrong click in her tablet
2. Februar 2014
Rated 5,0 out of 5,0 by Holidayyy1195 好酒店，好服务
31. Januar 2014
Rated 5,0 out of 5,0 by Seagull2319 overall
Great refurb. Room was fine -- amenities great, toilet/bath room - really excellent
Food - average, nothing bad, nothing great. One evening meal of chicken was so salty that I could not eat it and sent it back. Why do cooks insist on drowning good food with too much salt? This was the only negative -- so if a person does not want salty food from the restaurant, tell the server ahead of time.
Transportation to-from airport: good.
Formerly: breakfast included in room; not this time. HOWEVER, I overheard two guests talking about their breakfast coupons for free breakfast. So....something is fishy in this "no free breakfast" change. I think maybe I got the raw end of this deal even though I have the highest status with the ICHotel group.
30. Januar 2014
Rated 3,0 out of 5,0 by garingo Nice Room - Worst Breakfast Buffet
Room seems to have been recently updated. It was nice and well equipped with night time scents, nice shampoo and conditioner.
Parking is somewhat of a pain - have to use your room key to get in and out.
I had the breakfast buffet one time. How do you screw up eggs? They were awful. Bacon wasn't much better.
Front desk was average - no issues.
26. Januar 2014
Rated 4,0 out of 5,0 by djpauque Deficiencies in making beds
In our second day, beds were not made by hotel's personnel.
The room was not equipped with refrigerator as it should be in case of platinum members
As for the rest everything was OK
14. Januar 2014
Rated 5,0 out of 5,0 by Captain787 Great Stay
Great staff, comfortable and well maintained rooms.
12. Januar 2014
Rated 1,0 out of 5,0 by RICHARD5 FRIENDLY,WELCOMING RECEPTION DESK
THE HOSTESS @THE MORNING BREAKFAST WAS EXCEPTIONAL AT INSURING THE CUSTOMERS OF BEING CATERED TO. IF THERE WERE ANY IMMEDIATE NEEDS SHE PROMPLY ANSWERED THEM AND WITH A SMILE. WE THOUGHT THAT THE CONTINENTAL BREAKFAST MIGHT HAVE BEEN INCLUDED IN THE ROOM PRICE. HOWEVER WE WERE PLEASED WITH OUR STAY.
DICK & MARGE
8. Januar 2014
Rated 4,0 out of 5,0 by Dil101 Always stop here when I have a stop-over in Miami
I travel through Miami airport with a stop-over of 1 to 2 nights around 5 or 6 times a year. I have always stayed at the Crowne Plaza and most probably always will do unless they ever withdraw it from service. This has been going on for over 6 years and I use it for members of my family who pass through as well (we have a family property in the Caribbean).
In many ways I view it as the perfect airport hotel; it is not a five star resort but it fills its function admirably and as long as your expectations are realistic I am sure that you will find it a good choice.
It is very close but not on the airport (transfer time seems like about 7 minutes). There is a regular reliable shuttle service run by the hotel. The rooms are clean and well presented and the beds comfortable. Unlike many airport hotels the rooms are also pretty quiet and I have never had a disturbed nights sleep (although the air con can be a bit loud if you are a light sleeper). The WiFi connection quality is very good. It has a reasonable gym (currently being upgraded so some disruption) and pool. The staff are helpful and no-intrusive. The food is fine, if a little limited, and there is a solid room service menu. If you have a day to kill waiting for a flight transfer then it is close to the Dolphin Mall for shopping and movies with a regular shuttle.
As I say, I am a regular guest and would never think of stopping anywhere else.
3. Januar 2014
Rated 4,0 out of 5,0 by Chi Chica Nice Hotel
Very clean and modern hotel. The king size bed was comfortable and so were the pillows. Housekeeping was very efficient and thorough in cleaning our room everyday. For the most part, the staff and service were attentive to our needs.
2. Januar 2014
Rated 2,0 out of 5,0 by Cptalaska Roaches
Horrible place, I woke to find roaches on my phone.
25. Dezember 2013
Rated 1,0 out of 5,0 by Mar60 Very clean and comfortable environment
I would recommend the Crown Plaza to anyone desirous of a pleasant, comfortable stay, especially after a very long journey. The bed is especially relaxing and comfortable, enhanced by the quality sprays and body creams that are made available to guests on a complimentary basis.
The front desk staff are extremely helpful and pleasant
The shuttle to and from the Dolphin Mall for only $10.00 round-trip is also special...saving visitors a lot of money from having to catch a cab.
Overall, my first stay was a memorable one and I plan to make this my regular hotel when in the Miami area.
19. Dezember 2013
Rated 5,0 out of 5,0 by Jimnlaura Stay, Park and Cruise
We stayed one night prior to boarding for a cruise out of Port of Miami. Everyone at the desk was very friendly, welcoming and helpful. The secure parking gave us a worry-free cruise week. The room was spacious and well appointed. The shuttle from the hotel to the port was prompt and quickly delivered us to the port. We definitely will consider staying at Crown Plaza Miami again.
14. Dezember 2013
Rated 4,0 out of 5,0 by ZzZzzZ7 pleasant stay
Very convenient hotel if you need to be close to the airport.
A nice and very affordable seafood restaurant a few steps to the left of the hotel.
Nice bar area. Very friendly staff. Good platinum member acknowledgement.
Pool was being refurbished, but we could use another hotel's pool, which was a nice gesture.
The front desk staff was very friendly.
To be recommended.
6. Dezember 2013
Rated 4,0 out of 5,0 by macs64 Service and Service
The Hotel is good even when their are making remodeling in some areas now, The Front desk Manager Franciana is Great, she was very helpful and kind, I hope more people from the hotel be like her.
27. November 2013
Rated 4,0 out of 5,0 by Contrails Parking a draw back
Only draw back on this property is the paying for parking. However it is a gated security area, so I guess it is a way for them to pay the staffing of this benifit.
24. November 2013
Rated 5,0 out of 5,0 by Saul007 Best for Business...
Working in Miami could be tough on a short turn-a-round.
This is the place to be, bar none...
22. November 2013
Rated 3,0 out of 5,0 by Jamgar Good room
I liked the hotel, but the primary reason I went there was for the pool. Unfortunately the pool was under construction. The front desk staff were not very friendly, when I asked a question I felt like I was bothering them. The restaurant was way overpriced, I guess that's why it was empty and small.
22. November 2013
Rated 4,0 out of 5,0 by lobo1995 Nice room and comfortable bed
Very nice as has been our previous stays there but we were not put on the 5 th or 6th floors as before , the breakfast was not that good ;sausages were terrible, and eggs were just not good, the rest was good. Staff was excellent.
22. November 2013
Rated 4,0 out of 5,0 by Mick150 Good for an overnighter
Staff and service was fantastic. Surprisingly the room service was also very good. However all night I listened to the plumbing in the building, our room must have been near a mains pipe. It sounded like our neighbour was in the shower whilst flushing the toilet every few minutes - all night! long!!! I would go back but would hope for a quieter room.
19. November 2013
Rated 4,0 out of 5,0 by Travellerfriend Very friendly Staff
That the Pool was under constraction was nothing to blame the Staff for, just the opposite they found a way to compensate that
18. November 2013
Rated 4,0 out of 5,0 by Itzak Nice room, comfortable bed
Because reconstruction, there is no pool and a temporarily gym.
17. November 2013
Rated 4,0 out of 5,0 Pillows
The Room was very nice a great value for the money. I stay in 5 star hotels all over the world so I know value and quality when I see it. This is both. The only thing I can say is that the pillows were some of the worst I had ever slipped on both my wife and I had a bad head ace all day because of it. But the room was far better than I could of expected. All we were looking for was a clean nice place for the night having to catch a plane very early the next day all was far more than we could of expected. One thing else I asked for a KIng bed and up grade as a club member if they could I got nether.
10. November 2013
Rated 4,0 out of 5,0 by Firemantx Room Confort
Just to be fair, the room was very clean and up to my expectations. However, the A/C thermostat had only two settings...OFF and FREEZING! After examining the thermostat, there was so much dust and dirt packed inside the unit, I figured this is why it wasn't functioning correctly. I don't understand why major hotels don't have routine checks of their rooms -- not just a once over by a housekeeper, but thorough checks by a mechanic. I guess Crown has decided to make their guest perform these inspections -- in other words, find something wrong and have to complain. Not at all up to the Crown Plaza name. Oh, and the hotel is under pool construction. Forget about any good sleep during the hours of 8a-5p!
Love the Temple Spa products!!
10. November 2013
Rated 5,0 out of 5,0 by mz7727 Great hotel, fantastic staff and the remodeling has made this hotel my favorite hotel>
Rooms manager Rafael Pimentel is a true professional, highly customer oriented and available all of the time to attend to our requests. The breakfast staff and bartenders are excellent.
The bellmen Luiz, Jesus, and Roberto are outstanding.
I highly recommend this hotel.
9. November 2013
Rated 5,0 out of 5,0 by Seacoastellen Best bed for a tired traveler!
I count on you for a good night sleep, and you always come through. You're my home-away-from-home at MIA airport!
6. November 2013
Rated 2,0 out of 5,0 by Micky68 Not the standard expected from IHG or Crowne Plaza!
Stay was a long weekend (wed/sun) to review/visit potential Miami universities. On arrival, inefficient night staff on desk applied wrong room rate/breakfast options (corrected in morning after discussion with dayshift) but this led to confusion over which dining option we had available to us first thing. The Swimming Pool is closed - thank you for clearly stating this in advance of arrival (irony), this was one of the deciding factors in hotel choice! The room was obviously not checked prior to allocation as shower could not be used due to control valve not functioning - new parts and "specialised" engineer required, shower repaired next day.
Over the next four years our family will be spending considerable time in Miami - but not at this hotel.
Note for hotel management: Highly recommend that you and your staff spend some time at other IHG group hotels to gain a better grasp of effective customer service & relations.
6. November 2013
Rated 5,0 out of 5,0 by sdh123 I always have great service at this Crowne Plaza!
As a flight attendant, I have had to spend the night in Miami with the cost being my own responsibility. This Crowne Plaza has been recently updated and since I have enjoyed my stay and found it very comfortable. The customer service is always great which makes for a pleasant stay.
5. November 2013
Rated 4,0 out of 5,0 by Marcus44 a redemption
Everything worked fine during this stay. I named this review a redemption, because my previous stay, just a few weeks ago, was spoiled by the poor service I received from a driver of the shuttle van from MIA to the hotel. But this time, as I said above, everything worked perfect and I was fully satisfied.
30. Oktober 2013
Rated 3,0 out of 5,0 by AJP1 Recommended, but not for light sleepers
I stayed at this location for two nights in mid-October, and was pleased overall, especially for the price. The room was clean, bed was comfortable, and staff was friendly.
However, due to the pool renovation, there was construction one morning that started at 9 AM. The website mentions that it will be closed until October 31, although a sign in the lobby stated that it will open sometime in November. Unfortunately, I did not anticipate this closure to affect me while I was resting.
The next morning, there weren't any construction noises, but two men in an adjacent room started having a conversation at a moderate volume-level while I was asleep, and it sounded as if they were in the room with me!
The AC unit is also quite loud, even on the 'low fan' setting. If you have the setting on 'auto,' the system will kick on intermittently, which woke me up a few times throughout the night.
Also, due to the construction, they had the only pedestrian entrance/exit cordoned off with caution tape. In order to come and go during the evening, I had no choice but to cross over the tape (even though nobody was working at that hour).
If you're a light sleeper, I would not recommend this hotel. Otherwise, it's a good value with great amenities.
28. Oktober 2013