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Rated 4,5 out of 5 by 367 reviewers.
Rated 5,0 out of 5,0 by Excellent hotel... Great staff Excellent hotel... Great staff , I recomand this hotel 4. August 2014
Rated 5,0 out of 5,0 by Relaxed and Recharged My wife and I stayed in the hotel for a short vacation recently and would highly recommend this hotel to anyone seeking relaxation. All our needs were professionally catered for and we left feeling totally recharged. 4. August 2014
Rated 5,0 out of 5,0 by Everything is great You are the best, i can't imaging that i can stay in another hotel. 3. August 2014
Rated 4,0 out of 5,0 by A solid choice in Dubai This was my third visit to the IC. Overall, I think it is a good IC property. Location-wise, I like Festival City as it's more relaxed than downtown with less hubbub. They have a very nice Club lounge at this property, with great views and a very comprehensive food & beverage offering. You need to book a Club room or pay a supplement to access it - I was not automatically given access as either an Ambassador or a Royal Ambassador. The staff in this lounge are very good - one member of staff (Birkou?) went out of her way to resolve a complex problem for me, which was caused by a mixture of my and the hotel's errors - she always remembered me. A small thing, but it's a nice human touch in such a large chain property. The rooms in this property are very modern, with excellent bathrooms. I once was lucky enough to receive a one bedroom suite, and I particularly liked the Bose system which enabled Bluetooth playback. I have an iPhone. 5, so the docking stations in the regular rooms don't work with my phone. I'm sure the hotel will update these given time - an adapter might be an idea, but I guess that these could easily go missing. The Terra Firma steakhouse again had excellent staff, with personal service, and really excellent steaks - better than the competition in my opinion. I did feel a little disappointed that as a Royal Ambassador, I received exactly the same upgrade as when I was an Ambassador, although this was to an executive room, so in line with published terms and conditions. Overall, I will definitely continue to stay here - a beautiful, modern, property , with a genuine customer focus and (it seems to me) happy, motivated, staff. 2. August 2014
Rated 5,0 out of 5,0 Excellent stay at Duba The service and attitude of the staff was truly exceptionable and made the stay so much more memorable 28. Juli 2014
Rated 4,0 out of 5,0 by Could not ask more of the service We found the service to be of a high quality. We received outstanding service in the Club Lounge from Diego. Hotel was in good condition and well presented. Have enjoyed the stay and would recommend to others. Only negative was the lack on shuttle service offered, this needs to be improved. 27. Juli 2014
Rated 5,0 out of 5,0 by Top Class I would particularly like to commend the entire team in the Club Lounge. They were all amazing people and only to willing to assist. The whole Lounge experience is very special at this hotel. 27. Juli 2014
Rated 5,0 out of 5,0 by Luxury & Service - TOP NOTCH My wife and I stayed here in April for business. From the instant you arrive, the staff is welcoming and want to do all they can to assist with a memorable stay. My wife was on her own for most of the day while I attended meetings, and she loved being by the pool with attentive staff, a light work out in the state of the art gym, or a quick walk to the mall which was attached to the property. We did not leave for dining as the restaurants on site were fantastic and offered classic authentic cuisine, as well as western favorites. Most evenings were spent on the club floor where attention to detail and service far exceeded our expectatons. Dilup was a standout knowing each evening what we would be drinking as soon as we arrived, and was able to offer suggestions on things to do in the city for down time. The rooms are large, impeccably decorated but comfortable with much space to set up an office area while still having space to lounge. This is by far one of the best Intercon properties we have encountered, and we look forward to returning next April. ** if time permits, reserve one of the house cars and drivers to take you for a tour of the city and special sites- especially the Suks- just a small fee but you don't feel like a tourist or waste time with seeing things of little interest. 24. Juli 2014
Rated 5,0 out of 5,0 by Ramadan in DFC Another enjoyable and comfortable stay at this great hotel. Ramadan Kareem. 15. Juli 2014
Rated 4,0 out of 5,0 by Bien Todo perfecto, pero había pocas personas que hablaran español dentro de los trabajadores del hotel.Las consumisiones un poco caras pero un trato esquisto. 7. Juli 2014
Rated 5,0 out of 5,0 by Quick resolution to a minor but nagging problem for some reason after my first night, two lamps were broken.....the staff handled and resolved the light problem and I was able to continue working on my reports. 6. Juli 2014
Rated 5,0 out of 5,0 by Happy Birthday It was a milestone birthday for me and the Hotel staff all wished me Happy Birthday and sent me a cake. I was really touched by this. 5. Juli 2014
Rated 3,0 out of 5,0 by Need to improve on customer service Overall experience is good. But the Room reservation staff really need ti improve their response to inquiries. Its takes so long to be connected to room reservation staff. I was kept on hold for at least 3 minutes. I was told reservation team would call me later, but no called from them. Front receptionist don't seem to recognize the ambassador members. 2. Juli 2014
Rated 5,0 out of 5,0 by The Dubai InterContinental Great hotel, fantastic service and excellent facilities. Wonderful pool and large expansive gym. Rooms are a good size with lovely views. Really made my stay feel special. 2. Juli 2014
Rated 5,0 out of 5,0 2nd Home Intercontinental, Festival city, Dubai is an amazing place for Business and leisure, One stop for all your needs, Modern design rooms and very friendly staff. 30. Juni 2014
Rated 5,0 out of 5,0 by The Best Intercontinental Festival City Dubai is an amazing place for Business and family vacation. It's a best Hotel in Dubai with all excellent services,staff is way so nice and friendly. 30. Juni 2014
Rated 4,0 out of 5,0 My feedback on Intercontiental dubai festival city Dear all, I would like to share you with my 1st expierence stay in inter-hotel festival last March 2014 where I can highlight my concerns as follows: 1- Ambassodor desk staff are not familiar to the hotel and seem newly hired or trained and we have taken a long time for check in and out, which I suggest to make them in-room. In addition to that the guest relation supervisor was not helpful and courteous enough which she has to. 2- The room is not convienent since the design is confusing as I explained that to the reception manager. there is no (water hose) where there are some details need to be restructured and adjusted. 3- Housekeeing service are very slow and are not respectful and professional. 4- Some bell boys and who are opening doors are nosy, curious which is not acceptable at all from a 5 star hotel like intercontiental. 5- Room service needs to be having more training on how to open a bottle of wine for example. 6- Reception should recognize and distinguish the Ambassodor members and deal with them professionally and politely as well as Concierge. I am planning to come to Dubai at the end of July and I will stay in Intercontiental Dubai festival and I expect to have memorable and great expierence who are going to take care of my wife and I. Regards, 28. Juni 2014
Rated 5,0 out of 5,0 by Mrs. Rola and Stff Thank You For Your Help.. I would like to thank intercontinental Dubai Festival City for their unlimited help and support. A home like Hotel where everyone from Check-In counter to Breakfast restaurant Anise treats you like a Royal guest. My wife Shatha and myself stayed for seven nights on summer shopping festival occasion and despite it was high season, the hotel staff especially Ambassador Check-in / Concierge staff and Anise staff were serving everyone with smiles and warmth which touches the heart. Recommend InterContinental Ambassador membership for benefits – Guaranteed room upgrade and late check-out – only one of many benefits which is much beyond the membership fee even you stay for a single night. Hotel location is superb, very near to Airport, attached to Festival Mall where you have theaters, food court, hyper panda and lot of Brand stores. Again, Special thanks to very courteous and friendly Ambassador Check-In/out counter staff, vigilant Valet and Concierge staff and last but not the least Anise staff who really let you feel you are having meals at your home. This was indeed a very memorable stay and prompting me to visit again very soon. Also, I would like to thank Mrs. Rola and Mr. Johnathen for their unlimited help and support. 25. Juni 2014
Rated 5,0 out of 5,0 by Great Staff and Service Recently spent 3 nights in this beautiful hotel. It was my first trip to Dubai and having chosen a Club room I couldn't have been happier. The staff were wonderful and I felt very spoilt. It is certainly one of the best experiences I have had. 25. Juni 2014
Rated 5,0 out of 5,0 by Fantastic IHG Experiance This was our third visit to the Intercontinental Festival City and we were once again treated to a fantastic stay. Having arrived early we were very courteously dealt with by the night manager Mr Pavia who found us an available suite with minimal drama. My wife's birthday was made extra special by the lavish attention and kind gestures from the poolside staff. Special thanks to Jonny, Ramesh, Nimal, Willy and Fernando. Alexandra the concierge also did a fantastic job finding a bar and restaurant for us to enjoy in the evening. Also worth a mention is the breakfast experience, great choice of food from around the world, can't think of anything that wasn't available. Overall great hotel with friendly and knowledgeable staff. Other IHG group hotels would do well to emulate the high standards set by this hotel. I look forward to our next visit... 24. Juni 2014
Rated 5,0 out of 5,0 by Thank You For Your Unlimited Help I would like to thank intercontinental Dubai Festival City for their unlimited help and support. A home like Hotel where everyone from Check-In counter to Breakfast restaurant Anise treats you like a Royal guest. My wife Shatha and myself stayed for seven nights on summer shopping festival occasion and despite it was high season, the hotel staff especially Ambassador Check-in / Concierge staff and Anise staff were serving everyone with smiles and warmth which touches the heart. Recommend InterContinental Ambassador membership for benefits – Guaranteed room upgrade and late check-out – only one of many benefits which is much beyond the membership fee even you stay for a single night. Hotel location is superb, very near to Airport, attached to Festival Mall where you have theaters, food court, hyper panda and lot of Brand stores. Again, Special thanks to very courteous and friendly Ambassador Check-In/out counter staff, vigilant Valet and Concierge staff and last but not the least Anise staff who really let you feel you are having meals at your home. This was indeed a very memorable stay and prompting me to visit again very soon. Also, i would like to thank Mrs. Ghada and Mr. Johnathen for their unlimited help and support. 24. Juni 2014
Rated 4,0 out of 5,0 by Very Nice Surprise in Dubai I have stayed at several excellent hotels in Dubai. This business trip lead me to the Intercontinental Festival City. The facility is well maintained, has an excellent gym, spa, and pool. The restaurants are great. The staff are well trained, courteous and accommodating. There is easy access to most areas of the city and a shopping Mall adjacent with movie theaters and good eating places. I highly recommend this hotel to visitors to the area. 23. Juni 2014
Rated 4,0 out of 5,0 by Comfatabile Extant stay good staff only my note request my check in at 2PM but room not ready tell 5PM 23. Juni 2014
Rated 5,0 out of 5,0 by intercont Excellent and very nice two nights which i stay with very sucssful meeting and very placent stay 22. Juni 2014
Rated 4,0 out of 5,0 by Always great service and a great bed The hotel is conveniently located to the airport and is attached to a mall. Beds are great and room can be dark and quiet, leading to a great sleep. Air con is totally controllable and responds accordingly, leading to a comfortable environment. Service is of high quality and is timely. I always choose special pillows which come as soon as requested. Having stayed in many rooms for a total of over 3 months last year, electrical issues seem to be the main recurring problem. Lights blown, shaver socket not working, light fitting falling from ceiling, light fitting falling from under mirror, lamps not working, safe not working. All are fixed as soon as reported though. Each stay I would sweep the room for the expected defects and report them straight away and all would be fine for the rest of the stay. Club rooms provide access to the club lounge which has expansive views and is a nice place to be. Hotel is highly recommended. 22. Juni 2014
Rated 3,0 out of 5,0 by Lack of Consistency Across the Services When the little things count as much as the big ones, be consistent with top notch service. I've observed that delivering good service is a problem for this hotel. Unlike some other hotel properties I've stayed at, here you never know which level of service you will experience. I stayed at this hotel once and experienced excellent service and then stayed subsequently ( a few times) and the service was very spotty to the point of where I once canceled a future reservation to avoid embarrassment as I was returning to Dubai with a guest and wanted to create a great first impression. This is why I won't recommend it to others. 22. Juni 2014
Rated 5,0 out of 5,0 by Always giving me a great experiance As always, Intercontinental Dubai festival city is always raising the bar of intercon hotels. I love this stay and every other stay i spent there. This time they raised the bar in the way they receive feedback. Manly the duty manager and the director of food was very receptive and professional for my feedback regarding the room service food. Good luck for a winning team at intercon Dubai festival city 21. Juni 2014
Rated 4,0 out of 5,0 by Room Readiness One suit out of two I reserved was not ready when we arrived at the hotel around 9 PM despite of I received a call from the hotel one day before, informing me that it will be ready at 2 PM. When we got the suit late at night the carpet in front of toilet was wet. 20. Juni 2014
Rated 3,0 out of 5,0 by Check in My last 3 check- ins experiences was not nice at all where my family and I had to wait for more than an hour to have the room ready. Yes we were given a nice upgrade, the long Waite diminish it's value. 20. Juni 2014
Rated 5,0 out of 5,0 by Great room and great staff Great view, nice view, and awesome staff. I highly recommend staying here. 20. Juni 2014
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InterContinental Dubai - Festival City

  • Dubai Festival City
  • Dubai
  • Vereinigte Arabische Emirate
  • Front Desk +971-4-7011111

  • Anfahrtsbeschreibung
  • Parkplätze & Transport
  • Parken

Verfügbare Sprachen

Afrikaans, Arabic, Czech, German, English, Spanish, French, Hindi, Indonesian, Japanese, Dutch , Punjabi, Russian, Swahili, Tagalog, Turkish, Chinese

Haustierbestimmungen

Only authorised guide dogs allowed.
  • ORTSZEIT

    9:02 AM
    • ANREISE

      14:00 Uhr
    • ABREISE

      12:00 Uhr Late Check out Verfügbar

    Währung

    • DIRHAM (VER. ARAB. EMIRATE) د.إ.‏ (AED)

    Behindertengerechte Einrichtungen

    • Begleittiere zugelassen
    • 3 Rollstuhl gerechte(s) Zimmer
    • Parken