Rated 4,6 out of 5 by 321
Rated 5,0 out of 5,0 by StephenE Great Ambassador Experience
-Beatiful botigue like property sitting stately on corner of major thoroughfare.
- Smooth check-in at desk in Club Intercontinental Club.
-Guided to room by associate from Club. Highly personalized.
-Wonderful UPGRADE to one bedroom suite.
Beautifully appointed Club Intercontinental open throughout the day with breakfast, drinks and evening cocktails with hors doerves.
Conceirge and front desk service was outstanding.
Doorman were exteremely friendly and always eager to help.
Check-in associate in Club Intercontinental was condescending and somewhat inept. Usually the staff in the Clubs are stellar. She actually said that she could provide an upgrade since the hotel was slow. She then could not get credit card authorization. I had to telephone the credit card company. It did not occur to her to get telephonic approval.
Club Inercontinenal cooked to order breakfast is a wonderful treat now offered in many IC properties. MINOR COMPLAINT: Egg omlettes were scrabled eggs. Bacon ordered "EXTRA EXTRA CRISPY" was served so undercooked we could not consume. Did not complain because servers and chef were very nice. Chef actually came out and greeted us two three days.
Overall, highly recommended... lives up to the Intercontinental brands and youl will not be disappointed by the property or the service.
29. März 2015
Rated 5,0 out of 5,0 by Fernando222222 Calidad como siempre
Muy buena experiencia como siempre. Personal muy atento a pesar de que el hotel estaba casi lleno. Para repetir.
29. März 2015
Rated 5,0 out of 5,0 by Sandy Shores Wonderful base for Madrid city break
We booked 5 nights at the Intercontinental in mid-March through an internet package company. Madrid was cold and it rained but we had a wonderful time. Our hotel room was warm, comfortable and luxurious and we escaped back to it to thaw out late each afternoon before heading out again for the evening. Free use of wifi is available throughout the hotel which is useful for planning itineraries. Breakfasts are served in the hotel's Le Jardin conservatory and were some of the best we have ever had. There is an international buffet with a wide range of hot dishes, salads, fruit, cereals, cold cheeses, meat, fish, juices, pastries and bread and the waiting staff will also take orders for eg omelettes. On our first night we drank and ate at the hotel. We had negronis at the bar which were fantastic and then dinner in Le Jardin restaurant, again excellent. The wine list was extensive and included reasonably priced options.
The hotel is in a convenient location within easy walking distance of the upmarket Calle de Serrano shopping area and two metro stations. The metros are inexpensive, frequent, well-connected and fast in Madrid so we mainly used those to get around. Taxis are reasonable and there is a rank right outside the hotel.
The staff at the hotel were all highly professional, friendly and helpful. We liked them all very much: the front desk, waiting staff, barmen, doormen, housekeeping, concierge service - all excellent.
Finally, although this is a large hotel always busy with guests, business conferences etc it is so spacious that you never feel very aware that there are many people there........
A perfect base for exploring the wonders of Madrid!
29. März 2015
Rated 5,0 out of 5,0 by sandraandneil Excellent business lounge and great concierge service
My husband and I enjoyed our stay at the Intercontinental Madrid very much, despite some inclement weather.
The concierge staff were very helpful in recommending and booking restaurants. The flamenco show was a great experience as was dinner at Botin.
We had breakfast in the Business Lounge rather than the restaurant. All the staff were very helpful. We particularly enjoyed having the cooked breakfast made to order.
26. März 2015
Rated 5,0 out of 5,0 by chris2203 Our birthday treat
My wife and i share the same birthday so decided to spend the weekend in Madrid. We picked the Intercontinental as we had stated here before.We treated ourselves to a club room and from check in to check out we where treated like vips.The club lounge was stunning snacks and drinks all day what away to spend a wet afternoon in Madrid. Staff all very nice and very helpful keep up the good work.
25. März 2015
Rated 5,0 out of 5,0 by Lolette Experiencia positiva global
Me encantó el hotel, desde su ubicación y comodidad para llegar directamente desde el aeropuerto, las habitaciones muy cómodas, el personal súper amable desde el portero, camareras, meseros/as, el desayuno bufete delicioso con una gran variedad de opciones y para mi sorpresa con diferentes tipo de leche como la de soya, almendra y avena.
Para nosotros ha sido una experiencia positiva global porque cubrió todas nuestras expectativas y quedamos ampliamente satisfechos.
Gracias a todos por hacer tan placentera nuestra estancia.
24. März 2015
Rated 4,0 out of 5,0 by craigger51 Great Hotel Loved the Club service
My family and I spent a great week in Madrid at the Intercon. The room was super nice, the Club level service is a must! Breakfast and a nice cocktail make for a great day of touring. The service was great and we felt very safe here. It is not in the middle of the Museum/Park district, but only a 5 minute walk to the metro which is very easy to use.
24. März 2015