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Rated 4,3 out of 5 by 733 reviewers.
Rated 5,0 out of 5,0 by Amazing service and beautiful room I had the excitement of being chosen as the "guest of the day". I was checking in for my stay the day prior to attending a conference. At check in I was told I was as the guest of the day and my room was being upgraded. My room was upgraded to the Royal Palm Suite, a 2 floor room with the most amazing views of the bay. To say the room was beautiful is an understatement. Besides the great room, the staff is who made the visit memorable. Apparently, a guest of the day is chosen daily, but they seemed as excited as I was. Their friendliness and enthusiasm is truly appreciated. Flo (supervisor) and Elizabeth (check out) were so kind. Thank you both and to the rest of the staff for the memorable experience. While I may never again have the opportunity to stay in that room, I will certainly be staying at your hotel the next time I am in Miami. I sincerely hope Management recognizes the great team they have. Thank you for the experience. See you next time! 21. Juni 2014
Rated 4,0 out of 5,0 by Fab Veiw Excelent room view of harbour area- 2 day visit from stay in kissimmee area - from the UK. First use of IHG system great value 21. Juni 2014
Rated 2,0 out of 5,0 by Not up to snuff This hotel is clearly trying to be something that it is not. The lobby is very nice but the hotel really doesn't live up to the brand. I called the front desk about an issue and the respondent had a tough time understanding me, though I'm not sure if it was the quality of the speaker phone or some other issue. The room didn't feel clean, there were some missing basics (for example, just facial soap with no large bath bars -- even said "facial soap" on the bar in the shower). They charge to use the fitness centre, which I don't see that often anymore, especially in a downtown hotel. Restaurant service at breakfast was abysmally slow and inaccurate, which was annoying (but no time to re-order) since I specifically told the hostess that I was pressed for time when I was seated. 19. Juni 2014
Rated 5,0 out of 5,0 by Amazing experience Great Location, amazing rooms and friendly staff would certainly recommend this hotel for your stay in Down Town Miami. walking distance from a series of restaurants and shopping options 19. Juni 2014
Rated 5,0 out of 5,0 by Great property, expensive parking... This place is amazing, the building, the views, the restaurants, the location...and we cannot forget the beds, "amazing sleep comfort". Oh, and the STAFF, thanks for a terrific visit! Be prepared--- if you have a tall vehicle that won't fit in their parking garage, get ready to shell out $50 a night to have your transportation with you! For some it may be a deal breaker, especially when it isn't mentioned on the web-page. 18. Juni 2014
Rated 4,0 out of 5,0 by EXCELLENT SERVICE Rodrigo at the front desk was amazing -- I don't think that I have experienced such a friendly staff. Everyone was great! The location is perfect to get to attractions in South Beach / Downtown / Brickell I HIGHLY recommend the Intercontinental Miami!!! 17. Juni 2014
Rated 5,0 out of 5,0 by breath taking room and great service Great service from the door, breath taking lobby. Upon check-in the staff was quit friendly, answering any questions I had. Upon entering my room; It was very well appointed, and the scenery from the window was breath-taking. Room service was prompt and courteous. Overall experience was great and would grade this hotel with five stars. 16. Juni 2014
Rated 4,0 out of 5,0 Vrey good experience. Quite well located Very comfortable and clean. The staff and their service is excellent. Especially for people without a car, the hotel is very comfortable 16. Juni 2014
Rated 5,0 out of 5,0 by In Miami for the NBA Finals Great location, great staff and a great time. Thanks for the enjoyable experience! 16. Juni 2014
Rated 5,0 out of 5,0 by All the comfort needed Excelent experience with comfort surrounding every where. Lobby, rooms, bed and services is all great. Really recommended. 16. Juni 2014
Rated 5,0 out of 5,0 by Our Stay at InterContinental My daughters and I went on a cruise leaving from Miami. We spent time in Miami at InterContinental before and after the cruise. This is an excellent hotel to stay at. The rooms were excellent, the location is great and the employees were all great to work with. I believe this was a 4 star hotel, but it seemed like a 5 1/2. Thank you for your great service! 14. Juni 2014
Rated 3,0 out of 5,0 by Good but some improvements would make it great. The walls are thinly insulated and you will hear the outside room doors slam very loudly throughout your stay. The hotel keys also had to be recharged many times during our stay. Some minor updates such as newer carpeting would also bring more appeal. 13. Juni 2014
Rated 5,0 out of 5,0 Comfortable! Perfect! cONFORTABLE BED, HOTEL, GREAT SERVICE. THE RESTAURANTS ARE GOOD 13. Juni 2014
Rated 5,0 out of 5,0 by Recommendations RECOMMENDATIONS 1. Offer a shuttle servie to and from the airport free or low charge. 2. Inform guest about the SERVICE FEE when ordering food within the hotel. 3. Install another set of elevators, very time consuming during the conference. 12. Juni 2014
Rated 5,0 out of 5,0 by Great hotel The hotel was great. My room, the amenities & food choices I was happy with. My only complaint is that when I ordered room service I did not pay enough attention to the bill & tipped an extra 20% after they had already included the gratuity. My own fault really for not paying attention but it would have been nice if the room service attendant mentioned it. 11. Juni 2014
Rated 5,0 out of 5,0 by Michele's Stay It was a lovely hotel and the staff absolutely made it a great experience. From room attendants, to valets, to general staff, the people of ICHotel made a difference in the quality of my stay. I especially want to give kudos to the bellhop staff who were always ready to give a hand. I am moving to Miami and had LOTS of things in my car. They were always gracious - on the last day, Roberto was incredibly helpful in helping me pack my car. Those kinds of actions really made a difference in my whole moving process! I am very grateful to all of the staff who supported me during my first week in Miami. I had dinner in ToroTore one of the last nights in the hotel and it was delicious! I will go back to that restaurant again even without being a hotel guest. My biggest disappointment was the inability to establish and maintain internet connection - what a waste! I was completely frustrated by this part of my experience and I have nothing good to say about it. I will only stay at this particular ICHotel again when I have no work to do! 11. Juni 2014
Rated 5,0 out of 5,0 by Excellent hotel and service We used this hotel as a pre-cruise stopover for two nights. The hotel is ideally situated for shops and restaurants which are just a five minute walk away. Taxis are always on hand if you wish to travel further afield. Miami Port is just a short car journey away for any cruises you are going on. The hotel is extremely well organised and offers a high quality of service from friendly, knowledgeable staff at all times. Although we only had breakfast during our stay, the food was of a very high standard with plenty of choice. Our guest room was very highly furnished with all the usual amenities, although if your British and like your cup of tea in your room you will have to ask for this. The bed was extremely large and luxurious ensuring a good nights sleep. Bathroom was very well equipped and spacious, superb shower. View from room was very good. The hotel has an excellent pool with a pool side bar offering food and drinks. Plenty of sun loungers but be quick if you want a parasol. 10. Juni 2014
Rated 4,0 out of 5,0 by Mi experiencia Trato cordial y amable, excelente atención y ubicación del hotel. 9. Juni 2014
Rated 5,0 out of 5,0 by Great hotel This a great hotel with top notch service. The bar is a great place for happy hour and to people watch. The service in both restaurants was a little slow, so plan accordingly. There is an 18% tip on bar and food bills. It is clearly marked, but be aware. 7. Juni 2014
Rated 5,0 out of 5,0 by Great Hotel Everything was great about this hotel from the check-in to the check out. The people were very friendly and helpful, the room was clean, the quality of sleep was also great. The location to the cruise terminal was excellent also. Would love to return and stay another night in the future. 7. Juni 2014
Rated 5,0 out of 5,0 by Unbelievable Miami Harbor Scenery Great location in the heart of Miami yet you can take long walks on the sea walks around the building. It is out of this world. The food is excellent and the staff are friendly and helpful. The value to the money is more than acceptable. I stayed in this hotel before and I made sure to revisit it again. I strongly recommend it even for one night. 6. Juni 2014
Rated 5,0 out of 5,0 by Awesome Experience We were fortunate enough to stay at the Intercontinental Miami for a fitness conference. Our stay was excellent. From the moment we arrived the staff made our stay relaxed and uncomplicated. Everyone was helpful and friendly from the desk staff to the cleaning staff. The room was very comfortable and the bathroom huge (and clean). I would recommend this hotel to anyone. 6. Juni 2014
Rated 5,0 out of 5,0 by My stay excellent service, spacious room, excellent view of Miami, excellent location, very good restaurant ToroToro, close to other excellent restaurants. 6. Juni 2014
Rated 4,0 out of 5,0 by Personal items damaged I purchased a bottle of wine just prior to arriving at the Chopin Plaza property. I left it along with other items with the service staff. Upon its being delivered, the bellman informed me that he let security know. This means little to me other than to that no offer was made to replace the broken bottle. 5. Juni 2014
Rated 5,0 out of 5,0 by great stay My wife and I have been attending the spinners convention for 3 years now and each experiance gets better with each stay. This past weekend was the best. The staf is very attentive the rooms are great and very comfortable and very clean. We are looking foward to our visit next year. The Glovers 5. Juni 2014
Rated 5,0 out of 5,0 by Nice Rooms I was here for the World Spinning Conference. The update to the Hotel is awesome. The hotel was clean and bright. Great location to the beach and Brickel. Staff was friendly and available. 4. Juni 2014
Rated 5,0 out of 5,0 by PERFECT can't wait to return The staff was great. Room was beautiful. Just needs more lounge chairs at the pool. 4. Juni 2014
Rated 3,0 out of 5,0 by ComfortAble bed and great service The hotel was very nice however I couldn't give it five stars because the room had a VERY strong odor that smelled like a cat. Also the elevators were VERY busy and we had to stand in long lines to Ride the elevator. The hotel stafff provided excellent customer service. 4. Juni 2014
Rated 5,0 out of 5,0 by loved the staff, comfortable room, beautiful new renovations most of the staff went over and above! Enjoyable experience overall 4. Juni 2014
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  • 100 Chopin Plaza
  • Miami , FL , 33131
  • USA
  • Front Desk +1-305-5771000

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