Rated 4,3 out of 5 by 651
Rated 1,0 out of 5,0 by vitraveller Great room, terrible service and management
I had high expectations for my New Year's Eve trip! I'm from Brazil and decided to take a family trip to Miami and chose the Intercontinental for its location and for the NYE's party. I asked for an early check-in, and none was available, so the receptionist wrote down my mobile number and promised to call me whenever the room was ready (after a 9 hour flight, I was pretty tired). Anyways, I waited until check-in time was open and when I started my registration, the person behind the counter told me "your room was ready around 3 hours ago". Really? And no one cared to call me. Well, after that, I went up to my room, 2501, and the key didnt work. I had to go back down again and the receptionist gave me another set of keys. And those didnt work. So I called the front desk from the telephone beside the elevator and said that I was not going down AGAIN and for them to send someone over to figure out what was happening. It took 20 minutes (as I waited at the room's hallway) for someone to come up, opened the door with his master-key card and said he had to call an engineer to figure out what was going on. I then received a call from the bellman asking what color were my luggage because they couldnt find my tags. I had to go down AGAIN and point at my lugagge so he would bring it up. I decided not to wait in the room since the engineer said it would take a while, so I went out and only returned at night, when the lock finally worked. Then, NYE finally arrived and I was excited to spend the night with my family at the party, which I had reserved and received a confirmation from Nicole, after sending all my credit card details. As I arrived to the party, my name was NOT on the list and there were no records that I had paid the party. Seriously? I had received the confirmation 2 weeks ago. After ruining my NYE, the next thing to mention is that this hotel has the WORST cleaning staff I have ever experienced. My room seemed to be dirty and the trash was never emptied. (I stayed an entire week, so imagine an entire week of trash in the bin). The only compliment I have is for the infrastructure and the room, which is beautiful. But I do not plan to stay at this hotel EVER again and I will certainly not recommend it to my friends.
9. Januar 2013
Rated 5,0 out of 5,0 by DebandMike Excellent Service - Beautiful, Clean Room
My husband and I stayed here the night before our cruise. Afterwards, we regretted not staying at the Intercontinental in Miami longer! The room was georgious and spacious! We watched our ship dock that night. All the staff was very helpful and friendly! I would highly recommend this hotel to anyone and we will definitely stay there again when we get the chance! The room was a little pricey, but they made up for the cost in service and comfort!
8. Januar 2013
Rated 5,0 out of 5,0 by JossyC Excellent Hotel
A totally positive experience from arrival till departure. Only downside is that we stayed only one night.
7. Januar 2013
Rated 4,0 out of 5,0 by yocom Excelente servicio y habitaciones confortables
Hotel de Lujo , bien ubicado, cómodas habitaciones , servicio bueno
7. Januar 2013
Rated 3,0 out of 5,0 by Unhappyguest1 Not so good
I've stayed at different intercontinental hotels many times and always had a great experience. This time unfortunately it was not the case. I made a reservation months in advance for a king size bed yet got a double bed and could not be switched due to availability. The housekeeping was poor, had to call back to get the toilet cleaned and found dirty underwear from a prior guest in the closet. The parking attendant lost my rental car key and after an hour when I asked to go to the garage and look myself found keys had been left in the car. The phone had an issue and kept ringing every hour or so. Lobby computer to print boarding passes was not working and when I mentioned at front desk was just told 'sorry' instead of trying to help with me some other way.
5. Januar 2013
Rated 4,0 out of 5,0 by JoeAndRin Standard Good
Nothing special. Plan on getting nickel and dimed for every little thing. Room was great, very beautiful. Location was excellent. Valet parking was mandatory and over 10% of the final bill. No recognition for priority club membership.
5. Januar 2013
Rated 3,0 out of 5,0 by Raemuse Enjoyed my Stay - Great Location and Dessert; Noise level for adjacent rooms high
Overall, I had a great stay. The location is fabulous and the on-site restaurant is good. I enjoyed the Desserts!
The Bay View is really nice and the rooms offer electric blinds and screen to enjoy the view.
The sleep comfort of the bed and pillows were nice.
The only complaint was the noise level for adjacent rooms and
I did not get recognized as an Ambassador Member.
4. Januar 2013
Rated 4,0 out of 5,0 by pecantan97 EXCELLENT STAY
My family and I stayed at the Intercontinental Hotel two nights after a cruise. The room was nice and comfortable and the staff's customer service was superb. We received a call in the middle of the day asking if we were enjoying our stay and if we needed anything! The location is great, we walked to the Bayside Marketplace for dinner and did a little shopping and also caught one of the Miami Heat games at the American Airlines Arena. We will return to this hotel when visiting Miami!
2. Januar 2013
Rated 4,0 out of 5,0 by mrfrsy Spacious room and great views
Beautiful and upbeat lobby. Spacious room and the most beautiful view of the port! You MUST stay in a water view room - incredible (and really worth every penny). Right next to Bayfront Park and minutes of walking from Bayside Marketplace. Good value for how much I paid. But I've experienced better from InterContinental and from similar upscale brands, so I was let down in a few aspects: 1. If you stay in a room with a light display in the window (most floors), at night even with ALL the window shades down, the light still flickers into your room. Blackout shades do not reach the bottom. 2. Called in to ask if they had slippers beforehand, they said yes, request upon arrival. Got there, no slippers available. There was also no body wash in the amenities. Even the Holiday Inn Express has that. 3. No gym/spa access - had to pay $15 extra a day. Basic machines should be free. 4. Upon check-in, two agents at counter assisting no one. My family arrived at counter, no one even glances up. Lady looked up and noticed us but just nudged the next person to help us, who was the Manager on Duty. Not a welcoming first impression, but the rest of the stay helped make it up. Overall, wonderful hotel/location, but should focus more on the service and details.
2. Januar 2013
Rated 1,0 out of 5,0 by Debbs Terrible Room
We arrived at the property at midnight and had 3 rooms reserved.
The room was filthy. There was trash on the floor in the bathroom, the fabric frame around the bed was filthy, rug wasn't swept. I called downstairs and ordered room service. The next day when we returned the room was no better and the room service tray was still there and so was the trash. The dirty towels we left on the floor were folded and put back on the rack-I don't reuse towels at home so why would I reuse them from the dirty floor in the hotel? We have stayed at the Boston property and it was wonderful. This was not so. We had the breakfast included. Coffee was never hot, they had a 4 slice toaster and dozens of people waiting to use it. We were there 6 miserable days. They didn't even replace the coffee and creamer without being called and I was sick of calling them. They need to clean their rooms!
2. Januar 2013
Rated 4,0 out of 5,0 by ELLIS1566 breakfast buffet
My daughter had the breakfast buffet on Sunday morning before we left on our cruise.
I made the mistake of not looking at the menu for the pricing so when i saw $24.00 per person i was really surprised.
I felt that $24.00 for the buffet was to say the least over priced. There was a minimal choice of food. For the money i paid i really would have expected quite a bit more.
2. Januar 2013
Rated 5,0 out of 5,0 by Noemi VALET PARKING
PARKING EXCESIVAMENTE CARO, costaba unos 36 dólares por noche cuando la tarifa media en MIAMI son máximo 15 dólares.
15. Dezember 2012
Rated 5,0 out of 5,0 by alejo73 No intenet
Lack of free wireless internet connection even in the lobby is disappointing, you may spend some time and consume food or drinks in the lobby if free wireless access is provided.
7. Dezember 2012
Rated 5,0 out of 5,0 by Seagypsea 11-24-12 Overnight before the cruise!
What a beautiful hotel! The lobby is stunning (and it has a Starbucks!). Our King room was HUGE. The bed was very comfortable. The long window had automatic sheers and drapes that closed with the touch of a button. The bath had double sinks, a separate tub and a walk-in shower with double rainheads. Biscayne Bay Park was directly across the street and an easy walk led to the Mall area with lots of shopping, restaurants, boat rides. We felt this hotel was a great value and had the best location in the area and would highly recommend it.
6. Dezember 2012
Rated 5,0 out of 5,0 by JVAL Magical Experience.
My husband and I had a wonderful experience staying at this Hotel. The service was impeccable , the Hotel was very comfortable, clean and is centrally located close to Bayside and other shopping areas and Restaurants.
5. Dezember 2012
Rated 5,0 out of 5,0 by KB1987 Best Experience Yet!!!
I have rarely had the quality of customer service I experienced during my stay at this amazing hotel. The staff were extraordinarily friendly and knowledgeable! I am a younger traveler and nothing annoys me more than to be treated differently because I appear to be younger. The staff maintained the same level of customer service and courtesy for every person which is something I pay very close attention to. I travel for work frequently and I have never been more impressed or had another experience to top it! By the way the Turkey Burger is to die for! Will definitely return.
4. Dezember 2012
Rated 5,0 out of 5,0 by Dee1958 Comfortable room and great value for money
I treated my mother to a cruise and decided to book this hotel en route back to London. I was amazed at what fantastic value this hotel offered and the comfort and kind hospitality and helpfulness of the staff there. I will definitely recommend to all friends who are visiting Miami to stay at this hotel. I am looking forward to visiting the hotel again in the not too distant future.
1. Dezember 2012
Rated 3,0 out of 5,0 by Micaela17 Poor recognition as a PC platinum member
The hotel is lovely, great staff except for the lady at check in, she did not welcome me as a PC member no upgrade and no explain of any service at the hotel , people at the door was very helpful
1. Dezember 2012
Rated 4,0 out of 5,0 by Taz001 Great location downtown
Booked two rooms to accomodate the family. One room received an upgrade to a suite because of my platinum status. The rooms were nice with a comfortable bed. Our room had a great view over the water. One tip, book a club room as it will save you money in the end. Club level was really nice although the Intercontintal Club should be somewhat larger. Sometimes the place was cramped. Tasty breakfast and superb happy hour!
The lobby was really nice, though some people will think it is loud and noisy due to the (loud) music playing there.
(valet) parking was, like all downtown hotels, outrageous... 36$/day is just not a correct price. But since this seems to be the price in Miami, you have two options: take it or leave it...
30. November 2012
Rated 5,0 out of 5,0 by SunnySun Nice view and nice city
As a Royal Ambassador, Miami InterContinental arrange a seaview suite for us. That's great and fancy. We both enjoy the nice room and nice city. Good location and good service except expensive valet parking.
29. November 2012
Rated 5,0 out of 5,0 by Soupman Excellent Customer Service and Location
The people at ICM were the best!! My family was spending some days before our cruise. We wanted a hotel near the port and close to local shopping and restuarants. The ICM accomplished both. We were within walking distance of a local outdoor market that had plenty to view, eat, and buy. Visiting at night really made the market shine. In addition, our room was ready even after a late arrival which the wife really enjoyed. My request for our suite to be on the highest floor was acknowledged on both visits (we stayed at ICM before and after our cruise). The views were wonderful!!
On our next visit to Miami, our place to stay is ICM for sure!!
28. November 2012
Rated 5,0 out of 5,0 by DabbySue1 DabbySue1
This is a beautiful hotel, staff is wonderful, location is absolutely the best, service was amazing! It will definitely be an annual tradition for my husband and I when we come to Miami! Fabulous room/suite on the 9th floor, surprise champagne and chocolate covered strawberries, personal anniversary card from the hotel, concierge club service! Love it, love it!
27. November 2012
Rated 5,0 out of 5,0 by mario01 Great Hotel!!
Stayed there for 3 nights! it was very nice hotel, gave me an upgrade for being Royal Ambassador, had a very nice room, the only thing is parking was way to expensive, $36 per night, is a very high price for parking.
26. November 2012
Rated 5,0 out of 5,0 by pastora great service
excellent hotel, good location and good attention.
what I like most is its location and easy access, with a sea view.
25. November 2012
Rated 5,0 out of 5,0 by kimkyle one night stay
bed was very comfortable, room very clean, superb.
25. November 2012
Rated 5,0 out of 5,0 by Travel4 Fantastic Place!!!
This is one of our favorites. The entire family always chooses to stay here for the well, friendly staff. We have been there several times. They are times when it has been 5 or 6 months and some of the employees do recognize us and would come to you and shake your hand with a smile and thank you for coming back. The reception staff is the friendliest every seeing always accommodating and willing to assist. Concierge the best ever seeing. Rosello always goes out of his way to accommodate all guests. The dinning staff is super nice and helpful. The room is always spotless and the housekeeping staff they are as friendly as the rest of the employees. So thank you for a great stay and we will certainly go back.
22. November 2012
Rated 5,0 out of 5,0 by colby Thanks InterContinental!
To be honest, with travel somewhat curtailed, I forgot how wonderful the InterContinental is. The hotel is fabulous, great location, wonderful staff and the place to stay when in Miami.
19. November 2012
Rated 5,0 out of 5,0 by plars4 Great hotel and location
We stayed at the Hotel InterContinental on a Thursday night. Great location in downtown Miami. Comfortable beds. Very nice rooms. Great city view. Nice pool area. Close to American Airlines Arena. We would definitely stay at the hotel again when visiting downtown Miami.
14. November 2012
Rated 5,0 out of 5,0 by ora600 Concierge
We wanted to thank concierge service for making our stay very pleasant. Their suggestions and attiitude were excellent.
13. November 2012
Rated 5,0 out of 5,0 by DarrenD Intercontinental is a winner!!!!
We stayed at the intercontinental for 2 nights following the KISS Kruise on nov 4-5th. Upon entering the amazing foyer area we were met with an easy and friendly check in. We proceeded to our room and WOW!!! It was awesome. Clean, spacious, and a bed and pillow to die for. Will certainly recommend this hotel to anyone I know is coming to miami, and we will certainly want to stay here if we are ever in miami again. Brilliant.
13. November 2012