Rated 4.4 out of 5 by 147
Rated 3.0 out of 5.0 by bilbow47 Room and staff
As always staff are excellent
Room was overall ok, it is getting a bit old
While the club room is also old, I did enjoy the service and staff.
My thanks to staff and Intercontinental for an enjoyable stay.
05 December 2013
Rated 4.0 out of 5.0 by Faraz Breakfast and wifi
Overall good but should lift their game in cafe for breakfast 45 min wait for an omelette and no apology when you have made it known its a long wait and no free wifi in room as a member
04 December 2013
Rated 3.0 out of 5.0 by JackieofallTrades More Training Required
We stayed at the Intercontinental for the third time having enjoyed previous stays. We have been a member of the Priority Club for some years and decided to join the Ambassador Club which entitles guests to a guaranteed free upgrade on arrival. We did not receive an upgrade on our first stay and didn't realise this until we checked in a week later and received the same room type (I knew one of the two stays would be in a higher category room but had forgotten which stay). The young receptionist who assisted with my check in needs more training in customer service. I realise there are procedures hotels must follow but when it gets to the point that the hotel's first point of contact makes you feel extremely uncomfortable I wonder who is overseeing these people. Her smile was one of those "I'm only smiling because I have been taught the customer is right" type of smiles, she really had no idea what I was asking of her, there was no attempt to follow up on a rather simple question I had despite giving her the paperwork to substantiate my query and I can only presume the paperwork went in the bin when my back was turned as there was no followup from the Guest Relations Dept.
Be very careful who you select to be at the forefront of your business ... this young lady should still be a trainee under constant supervision and at the very least know what to do when situations like this arise in the future. Shame she has let her team mates down in this instance.
02 December 2013
Rated 5.0 out of 5.0 by kymbo great stay
the staff were excellent and so were the cocktails..yum yum.
01 December 2013
Rated 4.0 out of 5.0 by columbo3 attention to detail
stayed for the weekend on check in room upgrade not available.
Offered Club floor for breakfast and pre dinner drinks cost of $80.00 thinking this was 2 nights as it was not explaned it was $80.00 each night.
On check out questioned the charge to b told it was $80 per day disappointing.
28 November 2013
Rated 4.0 out of 5.0 by Josh16 Great Hotel
Overall experience was excellent, however I found that the Concierge luck friendliness. When I got dropped off by a friend, what I got was a stare not a welcome or can I assist.
Aside from that, reception was friendly, room is clean, and comfortable.
23 November 2013
Rated 5.0 out of 5.0 by Crystal8 Excellent Experience
My husband and I spent our wedding anniversary with you and were treated extremely well and were made to feel important. We were given the option to pay for a room upgrade and I was so glad we took it. Had a marvelous view in an exceptional room.
We were even left a gift from the hotel for our special occasion.
Will definitely stay again and recommend to others.
21 November 2013
Rated 5.0 out of 5.0 by gwynne007 Great occasion helped by great service
We booked a last minute indulgences package and were engaged on the night we stayed at the hotel. The room was great as always (previously stayed here when the hotel was the Hyatt). The included meal was delicious and filling, the free bottle of champagne top class. The value for money was amazing after taking account of the dinner and breakfast.
A truly memorable night.
20 November 2013