Rated 4.5 out of 5 by 69
Rated 5.0 out of 5.0 by Bassam2003 Nice looking and comfortable bed in the new room
Actually, the hotel provide good services and looking for better treatment for the customers who spend more days in hotel in the year., especially for the customers who have a membership.
Big thanks for Mr. Ahmed in the hotel reception for his good cooperation.
I always receive a good service in the hotel lounge and cooperation.
Currently, there is no competitor for the hotel in same city.
02 December 2013
Rated 5.0 out of 5.0 by Herald66 Jubail's finest hotel!
From the minute you walk in to the huge marble-floored lobby of this hotel, it is beautiful! There is no place in Jubail that can compare with this hotel and its services. They stay full or near full, so that speaks for itself. I ate breakfast & dinner there almost every day for 2 visits totaling 10 weeks - and I looked forward to every meal! Plenty of variety, fresh fruits, vegetables, many different meats & meat dishes, and great desserts.
Above all, I was so humbled by the servant-heart and attentiveness of everyone: the concierge staff, the food servers at Al Tuwayah, the health club staff, the young men who service the rooms, deliver clothes, newspapers, and assist with anything you need.
They have made room improvements and are doing overall renovations in one wing at a time. I can't wait to see what it looks like when I return!
21 November 2013
Rated 5.0 out of 5.0 by halawaniah saudi arabia
Located at the industrial city.
Very close to factory.
Excellent hotel from.
Staff, service,room,quality ,location close to public beach, it has own Beach,Shopping center and nice club and cooperative staff.
19 November 2013
Rated 1.0 out of 5.0 by Moad The worst stay I had in my life
I used to stay at intercontinental group hotels and always I'm satisfied especially when staying at the intercontintal hotel as I consider the best of the group hotels, but this time I was disappointed and not happy.. The rooms are too old , the bed is not comfortable, the service is bad, the club lounge to small....the hotels in badly need to be renovated and renewed.thnkx
19 November 2013
Rated 5.0 out of 5.0 by Reyedz14 An everlasting experience
It is really great to stay at interContinental Al Jubail, the room was nice and the amenities are perfect.
All the staf are friendly as i have requeusted an item and immidiately they came to my room and handover the item. Room is very clean and didnot imagine the whole concept of the room , relaxing and feel that you are in home.
Perfect destination and we enjoy a lot the Beach as we came on that private beach the breeze is realy refreshed you. Theres a small lagoon in the middle and a bar man that will serve you for any needs that you may require..
19 November 2013
Rated 4.0 out of 5.0 by Rubayat Quiet and comfortable old hotel
I have been staying at this hotel for over 8 years and in that time a lot of improvements have been made but the general outlook and everything else about this hotel speak OLD AGE....
Though efforts are underway to modernize but it is taking way too long and the quality of rooms that are on the older wing is suffering. The internet is too slow and a constant problem.
Saying all that I will only stay at this hotel in Jubail as it is amongst the best in this part of town. I am sure once refurbishments are done it will be quiet nice from inside but a small matter of doing something with the aging facade will pose new challenges!!!
18 November 2013
Rated 5.0 out of 5.0 by happyasalark Excellent stay.
In a word: Excellent. I stayed at the hotel for 6 weeks straight on business. Some key points beside what's listed above are; never was a piece of laundry lost or damaged, two light bulbs burned out and the A/C didn't work well, both only for a day. I did not report it, but the next day maintenance came and repaired both. It was reported by the housekeeping staff as part of their room cleaning checklist. I have never seen this in any hotel in the world. All staff were friendly and helpful. At times it was surreal, like the old days when people were proud of their job and wanted to do well. It did remind me of Japan where similar service occurs. I wasn't happy with the bed pillows, called housekeeping, they came with three other choices, one of which was perfect. This hotel takes extra effort to make one's stay comfortable...and for 6 weeks that's important. Excellent
08 November 2013
Rated 5.0 out of 5.0 Great Experience
I have stayed at this hotel for two nights on a business trip. The moment I walked through the doors the staff met me with a smile, a hotel towel, and an instant upgrade. The room was great, very clean, spacious, and comfortable. The facilities were very good. I had breakfast and ordered room service twice. The food was fresh and very tasty. I would defiantly go back to this hotel and would strongly recommend it to anyone going to that area.
05 November 2013
Rated 4.0 out of 5.0 by huss best hotel in al jubail
Although the hotel is old, the new renovations look impressive, and what the hotel lacks the staff more than make up for, so it is still a delightful place to stay for the business traveller to al jubail
30 October 2013
Rated 4.0 out of 5.0 by anas73 Good Place for resort
I was a great place to spent my vacation with my family and everything seem to be good but there are some cons like the bath room is not comfortable, there not a good view in the sleeping room but other things are excellent.
23 October 2013
Rated 5.0 out of 5.0 by EsmatD Excellent Place for Families
I'm Writing here Just to thank all the Staff of Al-Jubail InterCon, Starting from the Reception, Room Service &Customer Care,
Regarding the Restaurant, Every Thing was Excellent Team & Food,
Totally, it was Very Funny & Exciting Experience Specially for my Kids, they spend very good time.
23 October 2013
Rated 5.0 out of 5.0 by moon1969 excellent service and lovely place
it was very nice occasion to stay in this lovely place and share this time with your family.
high quality of clean
very nice staff
22 October 2013
Rated 5.0 out of 5.0 by arwa Thank you
Thank you all Really it was a nice experience to be in this luxury hotel .
21 October 2013
Rated 5.0 out of 5.0 by nemnem comfortable room & nice beach
Delicious & tasty breakfast, nice resturant & elegant staff, very comfortable & clean room, best stay ever I had on beach overall Saudi Arabia, finally the staff was too much respect
20 October 2013
Rated 5.0 out of 5.0 by Agag73 Execlent Resort
I highly recommend Intercontinental Al Jubail as an excellent Resort compare with other hotels in Saudi Arabia
Staff and service are very good people specially the front desk and duty Manager are Excellent people and very helpful
20 October 2013
Rated 3.0 out of 5.0 by Renu friendly staff
+Jubail is a petrochemical complex, but the hotel situated a bit away from pollution and crowd.
-I am IHG platinum member, but they did not even offer club floor, instead I they kept remind me to become Intercontinental Ambassador with additional cost. I am surprised Intercontinental hotel don't consider IHG member for any previllage
-I guess people will look for a better option if they don't change the business style.
19 October 2013
Rated 4.0 out of 5.0 by LRC762013 Good service, great food!
Room service quality is really good and food is great!
16 October 2013
Rated 5.0 out of 5.0 by aboanas77 Nice weekend indeed
I really enjoyed this weekend with my family.it was a wonderful experience and great time
14 October 2013
Rated 4.0 out of 5.0 by Raed06 Great services and friendly staff
in a simple way , I enjoyed the services and the fact that all the staffs are friendly and wishing to help , however I didn't like that the room's design which is an old one , but got that they are taking this into consideration and started to renew their rooms
08 October 2013
Rated 4.0 out of 5.0 by Rabih Great Stay
Although that the hotel is Old but it has his remaquable identity, I likes all details from morning buffet , lobby & specially the beach
Only comment was about the AC in the restaurant which is freezing..
02 October 2013
Rated 4.0 out of 5.0 by CJB65 Best choice in Jubail
I recently stayed at this hotel as I was working in Jubail. It was the best option for me. The hotel was comfortable and the staff very friendly. I got good use out of the excellent fitness centre and the fine restaurants that made up the complex. The Lebanese restaurant in particular was excellent. In general, I really had no need to go elsewhere which suited me. The only disappointing thing was that for the cost (which is on the high side), there was no IHG guest executive acknowledgement. Many other IHG hotels I have stayed at (including the nearby Inter Continental in Khobar) offer free breakfast and evening reception for executive guests. Perhaps that is asking a bit much but when so many other hotels in the IHG group do this, it stands out when this one does not.
29 September 2013
Rated 5.0 out of 5.0 by Balas Excellent staff
Great staff who can really care for guests, fantastic group
29 September 2013
Rated 4.0 out of 5.0 by Murad00Rezq DId not meet expectations!
I got one of the newly "renovated" rooms.
To be honest, I was expecting a much better modern room but found it much below that unfortunately.
When I asked about the expected renovation completion time, I was told after 2 years at least!!
I'm not sure if Intercontinental Jubail is going to the right direction with renovation.
It is too busy and more expensive than New York (Times square)Intercontinental so as a loyal customer, I'm expecting it to be at a higher level than its current.
Please take care of this property in a resposible way.
Thank you for listining.
28 September 2013
Rated 5.0 out of 5.0 Amazing
It was Amazing to stay there, everything was great to have some rest from work and spend a nice vacation outside the crowded places in Riyadh.
25 September 2013
Rated 2.0 out of 5.0 by RUGGINS06 Lack of consideration
Ok this is my second attempt to post this review as something in my last one was deemed inapropriate, I'm guessing that negative reviews are treated this way rather than taking constructive critisism and using it to improve future service. I have given this hotel high marks before as I thought that they had taken my advice after leaving negative remarks in the past. I have stayed here 6 times now for extended periods. Pro's and cons listed below:
Nicest hotel in the area.
Only hotel with specific serurity measures that meet our needs.
Breakfast is awesome and service is great, Chef always remembers my order and gets it to me quickly.
Daytime staff at reception is comptitient, freindly and efficient.
Location is great and do not hear outside PA in my room at night.
Many restaraunts, located localy and increasing every trip.
Housekeeping remembered my previous requests and acomidated them, with exception of regular cleaners off days.
Construction, Jackhammers, hammer drills, beating banging to the point of needing hearing protection, into the evening.
Holiday weekends kids running the halls (Loud thumping footstemps#, screaming, slamming doors ringing my doorbell #2 times# at night past 1:30 a.m. and front desk was not able to stop or did not try.
Security personel congregate around dinner time 6:30-8:00 in office and apear put out when they have to move to let you out.
Night time clerk #upon arival# once again told me I didn't have breakfast included in rate when in fact I did #3rd time).
Joined Ambassador based on no meal and recieved a pen and no room upgrade. I was Priority Club Platinum on 2 other trips and never recieved upgrade)
I was impressed earlier this year when it apeared they were improving. I'm hoping that they can impress me again. I'm Platinum ambassidor club level now and will be watching next time to see what happens. This is still the only hotel of this type in the area but I believe it to be 3 stars not 5.
22 August 2013
Rated 5.0 out of 5.0 by Nadeem great beach resort
Excellent resort. very good place for kids with lots of activities. staff was extremely helpful especially the duty Manager.
corniche and restaurants were only 5 min drive away.
highly recommended place. will certainly visit again.
20 August 2013
Rated 3.0 out of 5.0 by stephen798 Long stay
Spent over 40 days on my last visit and had the opportunity to stay for the first few days in the newly renovated rooms. I found the room to be clean and updated but not very comfortable for the long stay. There are no chairs or sofas in the room to sit and relax. The television is mounted to the wall and can not be swiveled or moved to allow viewing from anywhere but the bed. All the power outlets have indicator lights on them, thus when the lights are turned off your room is surrounded with small red lights. The internet connection was horrible. I asked and was transferred to one of the older rooms and found it to be far more comfortable with arm chairs and the television was movable and allowed viewing from various areas and the internet was solid.
The room cleanliness and service staff were excellent and very accommodating. The reception desk personnel during the day are excellent however the same can not be said for the overnight personnel. They seem to be unaware of the incoming guests reservations details and with any problems occurring in the late evening their standard answer is to ask if you want to change rooms. This is not the qualities of a 5 star hotel.
20 August 2013
Rated 4.0 out of 5.0 by AZZEESS RELAXING & CONFORTABLE
IT WAS A GREAT EXPERIENCE. ALTHOUGH IT'S AN OLD IHG BUILDING BUT STILL HOLDS THE QUALITY OF IHG. NICE COMFORTABLE BED & SERVICES. A BIT EXPENSIVE F&B BUT DESERVES BEING IHG GUEST. I HAD 2 CONS:
1-WIFI COVERAGE IS NOT WEAK.
2-YOU SHOULD TAKE CARE MORE ABOUT OUTDOOR RECREATION ACTIVITIES & DO SOME PARTIES OR ON BEACH CLUBBING...
BUT OVERALL, IT WAS A GREAT STAY AND I'M LOOKING FORTH FOR ANOTHER VISIT.
16 August 2013
Rated 5.0 out of 5.0 by Hegazy92 Professional staff
Professional and supportive staff .Thanks for Mr.Tarek for his kind help.
I enjoyed my Sohur in wonderful ramadan atmosphere .Also My kids enjoyed the beach and swimming pool both are safe and one of best beach in eastern zone.
The hotel locate in a short drive to international restaurants ( Ex steak house , Mac ,) and alot of arabic restaurants.
Overall the stay was pleasant and enjoyable.
05 August 2013
Rated 5.0 out of 5.0 by Saji Right Location
This is one of the right hotel at the right location with all facilities.
29 July 2013