Rated 4.6 out of 5 by 166
Rated 5.0 out of 5.0 by Markm85 Excellent Hotel
Stayed at this hotel couple of times this year and actually I'm spending 2 nights tomorrow in this property. Staff are professional, good variety of breakfast items, room is clean and spacious. Internet is good.
28 June 2014
Rated 5.0 out of 5.0 by Gflwookie Great staff and nice hotel!
Very nice hotel. Grounds could use a little updating, but overall very happy
27 June 2014
Rated 5.0 out of 5.0 by Vomarrtini Excellent experience
I had a pleasure to stay at a hotel which exceeded my expectations and provided a lot of value for the price pais.
23 June 2014
Rated 4.0 out of 5.0 by Tariq79 Good Hotel
IC AL-Jubail the best choice in Jubail city, the room rate are high and the hotel have to work on it, the new rooms are nice - after renovation. the only thing that valuate service are not available at all!!
And it took long time till some one comes to help us in our bags.
18 June 2014
Rated 5.0 out of 5.0 by Alex of Arabia Personalisierter Service von freundlichem Personal
Die Menschen die mich bedient haben sind sehr freundlich und machen mir den Besuch wie zu einem Heimkomm-Erlebnis. Ich bin seint 2002 ein Gast in diesem Hotel und einige der Mitarbeiter sind bereits seit dieser Zeit im Hotel angestellt.
11 June 2014
Rated 5.0 out of 5.0 by sw2014 great service
Excellent in every way, good facilties and restaurant. Very attentive staff.
08 June 2014
Rated 5.0 out of 5.0 by TARIQ1 excellent service
The house keeping and room service and very quick and efficient. There is a variety of restaurants that are all pretty good. The beach is beautiful too !
02 June 2014
Rated 3.0 out of 5.0 by Hegazy92 Hotel in Renovation
Intercontinental Jubail city is still my favorite hotel for business or leisure in case I plan to visit jubail city, even I gave 3 stars, I believe there is always area to improve
further more I always recommend for my friends.
During the last two years I stayed in three room quality :
1st Room Type: Renovated room, located at ground level, excellent well furnished with brown color theme, it is the best room in term of quality of furniture and electronics, and however I don’t know why not renewing the TV System but still well with a lot of good channels. Importantly, don’t expect a good view at this room level , actually this hotel is consider a beach resort but I don’t think you can Easley see the sea. I don’t know why not add access to club lounge to this room class specially the ambassador members.
2nd room type: Located at club floor 4th floor (floor just after the lobby), average quality out dated furniture, with very old AC control, with same TV system, and the bathroom still in good condition but you can expect unexpected unpleasant odor. The best at this floor you may enjoy the club lounge with very good quality of food and good staff.
3rd Room Type: I stayed in since long time, was terrible very low quality painting and furniture I think they start to renew this room class.
Hotel location is perfect, just 5 min walking distance to shopping center and jarrier bookstore.
5 min walk to a good beach. Don't miss the water activities specially holidays.
Small outdoor pool but it is fine for kids to enjoy.
Excellent breakfasts, as usual in intercontinental hotels, don't miss to taste of fresh honey with natural wax.
However, most of staff are professional as expected in intercontinental hotels, but you may find the reception staff below stander even at managerial level, Don’t expect you will be satisfied if you raise any problem to them, mostly you will got a big smile without any action .
I remember I was at intercontinental Bahrain, the swimming pool was not available during my 3 nights stays, I raise the problem amazing at checkout I paid only TWO nights, don’t expect this at intercontinental Jubail , just enjoy the big smile from staff.
Surprising, in my previous stay I found that some renovated rooms location not suitable for platinum ambassador and I raised this problem, Unbelievable in next stay I toke a club room!!! Out of expectation!! I expect to check in in a good location renovated room with for example, access to club lounge.
But I enjoyed the big smile from management.
I gave overall score 3 as:
Staff: 2 stars
Ambassador rewarding: 2 stars
Room quality: 3 stars (Averageof two stays )
Sleep Quality: 4 Stars
Value: 2 Stars
25 May 2014
Rated 5.0 out of 5.0 by halawaniah Mr halawani
Excellent hotle nice sea view , it is located to industrial city,
24 May 2014
Rated 4.0 out of 5.0 Great Service from Mr. Tariq the customer service manager
When I first came to the hotel I was given a room on the ground floor where heavy drilling and construction was taking place. I was really unhappy and unsatisfied. I complained to Mr. Tariq and right away, he resolved the issue very professionally by apologizing to me first, then he ask his staff to find me a room on the Ambassador floor with breakfast. i really appreciated the way he handled my case in such a short time with full satisfaction.
12 May 2014
Rated 5.0 out of 5.0 by Paperfish Wonderful Staff
The hotel staff were very friendly and welcoming - from the front desk to the restaurants to the cleaning staff. Hotel management should be commended for doing a great job of training.
The selection and quality of food was superb and the food service staff were attentive without hovering.
05 May 2014
Rated 4.0 out of 5.0 by HappyHolidayInnTraveller Regularly stay here
I stay in this hotel on a regular basis, on business at the nearby industrial sites. It's one of many hotels in the IHG chain which I stay at, and is somewhat different to the rest. As its in Saudi it has very different facilities, with separate male and female leisure and no alcohol, so it feels different.
I've been visiting this hotel for nearly 3 years on a very regular basis, and for the majority of this time it's been undergoing some renovation, which seems to have focused on the bulk of the rooms but not the club rooms, which I tend to stay in. The renovated rooms feel clean, modern and very nice, whilst the none renovated rooms feel quite dated. It would be good to see all of the rooms (including the club rooms) renovated.
The hotel lacks some good quality social areas such as a bar area, but I feel that this should still be possible even without alcohol. The social areas could include a decent TV to maybe watch sport on, a Pool table, a Snooker table, Darts etc.
There is an OK cafe area in the lobby, but it feels a little strange. The restaurants and their food quality is very good.
05 May 2014
Rated 4.0 out of 5.0 by Mr. Ronny Good Stay
I have stayed at this hotel before and like last time I enjoyed the stay.
The staff is very friendly and helpful at all times. The renovated rooms are very good.
All the restaurants are great except one, I enjoyed the Lebanese and the restaurant in the lobby, also breakfast is fantastic. BUT not the Tex Mex, the steaks dishes are below average and even the side dishes like potato wedges and veggies can be much better !
But it seems to be just the steak dishes are not okay , the other meals are good.
The beach need more cleaning and some part must be renovated.
The gym is good!
04 May 2014
Rated 1.0 out of 5.0 by Unhappy Guest2 Fake intercontinental
Former Holiday Inn. Old building. Too expensive. Monopoly.
04 May 2014
Rated 5.0 out of 5.0 by Thambs Very good staff and service
Its always beena very easy and comfortable place to stay. I have been staying at this hotel for many years and over the period built a very good friendly connections with the staff. They take care of the guests well - be at the reception, cutomer service, lounge, restaurants, all are good.
23 April 2014
Rated 5.0 out of 5.0 by Aabod88 Great stay but the internet and business center !
It was a great experience staying in the Inter Con. and everything went fine and perfect. however, the internet connection speed slow. also I was shocked when I knew than then business center i need to pay if i want scan or print even if i want to use the internet which is I saw that a bad point in a hotel.
20 April 2014
Rated 5.0 out of 5.0 by Tarrer11 Good Service
Excellent service in the restaurant in the morning for breakfast, all the employees very helpful.
07 April 2014
Rated 3.0 out of 5.0 by Finnigan110 Hotel tired but exellent staff
Hotel is tired, as are many of the rooms. Understand some have been renovated but have never been in one of those despite my 6 days per month. Refit going on but must be just a few hours of work per week as has been going on for 18 months now with very little sign of anything !
New gym with plenty of machines but changing area is very small and shower area is in urgent need of renovation.
Hotel has its own beach area but it is pretty run down and dirty.
Buffet - breakfast great. Dinner - too much dried out fish and dried out meat. Starters and desserts + fantastic. Mexican - OK nothing special and not popular with our group. Lebanese - food generally bland.
Staff though are excellent - nothing is too much trouble and most always have a smile.
06 April 2014
Rated 5.0 out of 5.0 by akhhro2013 comfortable beds and great service
thanks a lot for nice service
i hope to visit is again
03 April 2014
Rated 5.0 out of 5.0 by TMAI Feel at home
Great atmosphere, friendly staff and always ready to serve and assist.
Enjoy the beach and relax.
02 April 2014
Rated 5.0 out of 5.0 by amerakish Every thing was very goood
Every thing was very good ... thanks for all staff
02 April 2014
Rated 5.0 out of 5.0 by Abdo 33 2014 comfortable bed and great service
it was nice choice
thanks a lot for the great service
01 April 2014
Rated 5.0 out of 5.0 nice room and beach
nice room and beach not found in another hotel in KSA
26 March 2014
Rated 4.0 out of 5.0 by Ahmad_R84 Great Rooms & Service but average resorting experience
Positives: Staff was very friendly, and helpful especially Mr. Noni at breakfast time. They allowed me to checkout an hour and half later. Services level are really outstanding
Negatives: Garden area around the beach should be renovated in a much better way. No pool and outdoor sitting area is available especially for evening time and no cafés are available as an outdoor option. You have to walk 3-5 minutes from your room to reach the beach.
20 March 2014
Rated 5.0 out of 5.0 by BAYAT thanks to Al-Jubail Intercontenantal staff
i would like to thanks Al-Jubail Intercontenantal staff
from reservation team to managment to all staff.
thanks to Mr Ashref and Mr Tariq.
thanks to Mr abdulaziz in the restrunt staff.
17 March 2014
Rated 5.0 out of 5.0 by FredEC Greatly improved; best place to stay in Al Jubail
Renovated rooms are great. Although room size is the same, new furniture and layout makes the room more spacious. Bed and mattress very comfortable. New shower is very nice. Breakfast buffet one of the best anywhere. All staff are great, never saw a frown, only genuine caring people. Lobby area has been freshened and looks bright and clean. Just a great place to stay! Makes working into a vacation experience.
16 March 2014
Rated 4.0 out of 5.0 by Dr_Tom Good job!
As a westerner I can say nobody goes to Jubail for fun. Its not an ideal holiday destination (in my humble opinion). The staff in the intercontinental did their best to make my stay as pleasant as possible. I asked for a chess board and was given one from the game room immedtilay, very nice service!!
Best hotel in the city!
14 March 2014
Rated 5.0 out of 5.0 by iTariQ Relaxing
Every thing was outstanding, my kids had a memorable experience on the privet beach. Thanks to all for the remarkable services sure I will visit again.
13 March 2014
Rated 5.0 out of 5.0 by mgpoveda Great facilities and incredible food
Gym, steam bath, sauna, Jacuzzi, great, but the beach is really enjoyable.
All the food that I has was excellent, both at the room and at the restaurants.
To give points where it could get better:
* The table at the room is too low for the chair
* The security gays going to the beach (leaving the hotel, and entering at the beach facilities, both) could be much more polite. The should ask for your room number, but they could do it in a much nicer way.
08 March 2014
Rated 4.0 out of 5.0 by gustavo81 comfortable
the room was noisy because of the masons who were working.
the problem was resolved.
20 February 2014