Rated 4.1 out of 5 by 55
Rated 4.0 out of 5.0 by IHG Customer - Almaty Intercontinential Almaty
Nice hotel with good amenities. Breakfast is very good but dinner in roof top restaurant was only fair. Steaks were very tough and not flavorful.
13 November 2014
Rated 3.0 out of 5.0 by Michael P22 Nice hotel, but it was better
Over the past two months I stayed in the hotel for over 45+ nights. During the last two weeks of my stay from check in to check out it seems the overall quality slipped maybe due to cost cutting or staff turnover??? Out of the 45 nights I had room service about 35 times and during last visit the quality of food was not as good and some meals I had previously which were good were now actually disgusting which led me to think they had a new chef. Several times items were missing from my order. Even the soaps in the bathroom were downsized and the daily provision of biscuits in the room was discontinued. The miini bar person must have been on holiday as it was never refilled for 11 days. The staff are very friendly and helpful. The room was clean and comfortable. All my previous stays were excellent thus it was strange to see a deterioration in such a short period of time.
11 November 2014
Rated 5.0 out of 5.0 by Elli D All the B-room amenity are fit
This was a wonderful experience following a long drive
I arrived by 11.00 P.M and right at the front desk
the personal gritting with a wonderful welcome as an
Ambassador with a front desk personal that provided
answers to all my inqueries and directed me to my room
following with a beautiful fruit basket and refreshing bottle of water.
The bedding was nice
06 November 2014
Rated 5.0 out of 5.0 by Iceberg_Rus Luxury hotel with great facilities and services.
Luxury hotel with great facilities and services. Hotel and services, such as breakfast, spa and gym are great! Location is also good.
03 November 2014
Rated 4.0 out of 5.0 by JTHines Weekend Break
Very comfortable and clean hotel. Have been coming here for years and the standards are solid. Would suggest this hotel to anyone visiting Almaty.
29 October 2014
Rated 2.0 out of 5.0 by Baisangur Great service, reliable quality, just a bit too old
You seem to have very good management. You manage to get stuff up to speed every 2-3 months. But you don't pay them and squeeze last drop of sweat out of them. - Therefore, there will be no loyalty from your customers.
Facilities, carpets, bathrooms, marble, etc - way too old!!!
No good TV.
In room dining service looks like in jails!
Tiny 100 year old pool, cold water, scared stuff...
23 October 2014
Rated 5.0 out of 5.0 by jetflyers super!
very friendly personal. best hotel in almaty!
good location, good food.
20 October 2014
Rated 3.0 out of 5.0 by doancia Overpriced
Overpriced lounge: $160 for five beers and a club sandwich. Completely mediocre breakfast not the level of a five star hotel. Cold room with intermittent heaters.
15 October 2014