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Rated 4.2 out of 5 by 34 reviewers.
Rated 5.0 out of 5.0 by Great Stay!! From the moment we arrived, we were made to feel like VIP's in this hotel. The staff quickly learned our names, they were attentive to our every need, and most importantly, everyone is smiling all the time!! We felt like part of their family by the time we checked out, and hope to return to see our friends in the future. Great experience, great stay, and well-managed hotel from every angel. 15 June 2014
Rated 5.0 out of 5.0 Good location and great service Excellent hotel in nice grounds. High quality rooms and great service. 13 June 2014
Rated 3.0 out of 5.0 by good location , helpful staff. good location nice place, too expensive considering the old rooms . 08 June 2014
Rated 5.0 out of 5.0 Excellent hotel for a conference Had to travel 2 days to get there and 2 to get back, Stayed in 6 hotels in 7 nights and this was the best 06 June 2014
Rated 1.0 out of 5.0 by Extreamly unfriendly hotel and care just about money Any personal touch even for long term guests (I stayed here 2 months) If you would like to pay a lot for average service this is right place. Strongly not recommend this hotel 18 May 2014
Rated 4.0 out of 5.0 by Stay at Intercontinental Almaty Hotel is fine, good location. Both the centre of Almaty and the airport are easy and reasonable quick to reach. Comfortable rooms, although shower should be separate from the bath (this was not the case), service of guest relations (concierge) is okay. 25 March 2014
Rated 4.0 out of 5.0 by Great Service Good Service and nice stay. Comfortable bed and nice clean roms 09 March 2014
Rated 1.0 out of 5.0 by Disappointing Service in the Atrium Lounge is extremely poor. We were practically ignored each time until we shouted out. Checkout was poor: credit card machine didn't work, and they wasted time checking my minibar (when I had honestly declared the final night's consumption on the required form): they should not show such distrust in their regular visitors (and rewards club member). 08 March 2014
Rated 1.0 out of 5.0 by Not worth the money, too hot, and high cost of food I had to stay at the Intercontinental in Almaty as that is where USAID made the reservations. Here are my complaints: 1) the room was way too small for the money 2) I had to climb into the bathtub/shower, and this was very hazardous as I am 67 years old 3) I could not turn down the heat, nor could I open the window so I did not sleep very well 4) I was charged US$38 for a salad and a bottle of mineral water, an outrageous amount, and this was in the pub, not even in a restaurant 5) I was told that my points would not be recorded as the base cost was less than $200. I have never heard of this rule. 6) It was extremely difficult and hazardous to get a reasonably-priced taxi; the ones waiting outside the hotel wanted outrageous prices. 7) The exchange rate used when I had to pay the bill in tenge did not match the exchange rate listed on the bill. I thus paid more for my stay the first time than USAID allowed, so I will be out that money. 8) there was no special recognition or service for being a Priority Club member. 07 March 2014
Rated 5.0 out of 5.0 by very friendly staff staff was very friendly, hotel was clean with the typical atmosphere of an interconti hotel. 11 February 2014
Rated 5.0 out of 5.0 by great room and sleep like a baby good service , nice lounge with friendly people. Also a verry good brunch special the seafood 28 December 2013
Rated 5.0 out of 5.0 by Great hotel The Intercontinental Almaty is a great hotel and one of the best Intercontinental hotels I have stayed in (almost 30 to date). Obviously Almaty is not a world metropolis, but it is a very interesting city and the hotel is well located, and has good views. I tried the excellent Turkish restaurant for dinner and was able to dine on the balcony as the weather was still warm enough. I am looking forward to my next trip to Almaty and staying at the Intercontinental! 03 December 2013
Rated 5.0 out of 5.0 by Fabulous This is honestly a stunning, comfortable hotel. The staff is professional, friendly, and accommodating. The staff are bright and intelligent. It never ceases to impress me. I will stay here again on my next trip to Almaty. 22 November 2013
Rated 4.0 out of 5.0 by Spacious room Room is large and has a nice desk and arm chair that allows you to do serious work. Bed is large and comfortable. 21 November 2013
Rated 5.0 out of 5.0 by Great Hotel in Almaty Stayed in the Almaty Intercontinental Hotel with family for three days in mid-October. The hotel arranged transportation from and to the airport, and set us up with a wonderful tour guide for a city tour. The Bosphorus Restaurant was delicious. The concierge did a great job pointing us to activities and restaurants nearby. Overall a wonderful experience in a very interesting part of the world. 20 October 2013
Rated 5.0 out of 5.0 by For business in Almaty - Intercontinental your choice It may look hard to find hotel with reasonable price and good service far from "civilized world". When You need organize conference or seminar for your partners you could find both in Intercontinental Almaty. 16 October 2013
Rated 5.0 out of 5.0 by Comfort Excellent property. Comfortable room. Nice sunbath terrace with indoor pool, hammam and sauna. I came early morning but receive room 7.00 a.m. Instead of 2.00 p.m. Without additional charge. Wonderful breakfast with red caviar at the main restaurant, comfortable executive lounge with good choice of drinks and food. 26 September 2013
Rated 3.0 out of 5.0 by Nice rooms, terrible service The rooms are comfortable. But the service is really not what you should expect from an international hotel. The service in the Atrium Bar is appalling, and the servicing of the rooms is sporadic, with minibar replenishment and turn-down service being random. The wifi is not of a professional business standard. The last time I stayed, the service was bad, and reported faults were not attended to. I had hoped it would be better this time. It was not and I shall look elsewhere next time. 24 September 2013
Rated 4.0 out of 5.0 by Excellent hotel Excellent hotel at a great location. Caring staff. Good restaurant. 31 August 2013
Rated 3.0 out of 5.0 by mr. I just would like to add regarding the business centre; I am surprised that you do not offer free access to the internet; the large majority of hotels in your category have free access in the internet as standard; further the equipment is excellent, but the experience with servers, and printing etc is very poor. It would be reason for NOT choosing your hotel the next time. 20 August 2013
Rated 5.0 out of 5.0 by A pit stop between flights Arrived 8pm departed 1:30am. Enjoyed a beverage and the music at the outdoor restaurant. Room was perfect. The breakfast cart with coffee, juice and a pastry was a very nice touch and a surprise. Well done! Thanks, I would prefer to have a longer stay next time, but this experience could not have been better. JTB August 3, 2013 08 August 2013
Rated 5.0 out of 5.0 by Excellent staff and facilities! Once again I have had the pleasure of staying at the Almaty Intercontinental. The staff here truly made me feel welcome, comfortable, and secure. I highly recommend this hotel to anyone traveling to Almaty. 21 June 2013
Rated 5.0 out of 5.0 by Always up to standard and great Staff Always good standard Always good customer recognition Always improving 16 April 2013
Rated 5.0 out of 5.0 by Highly recommended It was a delight to stay at this hotel. Staff were extremely friendly and helpful during my entire stay. The breakfast buffet was wonderful and the selection was wide. I can only recommend the hotel for your next stay in Almaty. 14 April 2013
Rated 4.0 out of 5.0 by Great service, friendly Staff Appreciated the care and attention. Even the bell boy rode the shuttle service to airport with us at 2 am. 12 April 2013
Rated 1.0 out of 5.0 by Ambassador ??? This hotel has a big problem valuing Ambassador members. Either you get an "upgrade" to the same room but only 2 floors up ("but it is with a better view...") , maybe even being called a club room but "of course no club lounge access" , or you dont get anything at all ... what a disgrace. No amenities , no "upgrade" no recognition , nothing as it happened this stay... 14 February 2013
  • 181 Zheltoksan Street
  • Almaty , 050013
  • Kazakhstan
  • Front Desk +7-727-2505000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, French, Hungarian, Korean, Dutch , Russian, Turkish

Pet Policy

Pets are not allowed, only guide dogs are allowed. There is a pet walking area within the hotel territory and nearby the hotel.
  • Local Time

    3:49 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • Kazakhstani Tenge (KZT)


    • Service animals allowed
    • 1 Room(s) with Accessibility Standards
    • Parking