Rated 4.4 out of 5 by 17
Rated 3.0 out of 5.0 by BusinessvisitorfromUK Nice rooms, terrible service
The rooms are comfortable. But the service is really not what you should expect from an international hotel. The service in the Atrium Bar is appalling, and the servicing of the rooms is sporadic, with minibar replenishment and turn-down service being random. The wifi is not of a professional business standard. The last time I stayed, the service was bad, and reported faults were not attended to. I had hoped it would be better this time. It was not and I shall look elsewhere next time.
24 September 2013
Rated 4.0 out of 5.0 by Philfrance Excellent hotel
Excellent hotel at a great location. Caring staff. Good restaurant.
31 August 2013
Rated 3.0 out of 5.0 by NAnanook mr.
I just would like to add regarding the business centre; I am surprised that you do not offer free access to the internet; the large majority of hotels in your category have free access in the internet as standard;
further the equipment is excellent, but the experience with servers, and printing etc is very poor. It would be reason for NOT choosing your hotel the next time.
20 August 2013
Rated 5.0 out of 5.0 by jtb8313 A pit stop between flights
Arrived 8pm departed 1:30am. Enjoyed a beverage and the music at the outdoor restaurant. Room was perfect. The breakfast cart with coffee, juice and a pastry was a very nice touch and a surprise. Well done! Thanks, I would prefer to have a longer stay next time, but this experience could not have been better. JTB August 3, 2013
08 August 2013
Rated 5.0 out of 5.0 by Bill1963 Excellent staff and facilities!
Once again I have had the pleasure of staying at the Almaty Intercontinental. The staff here truly made me feel welcome, comfortable, and secure. I highly recommend this hotel to anyone traveling to Almaty.
21 June 2013
Rated 5.0 out of 5.0 by Nicky18 Always up to standard and great Staff
Always good standard
Always good customer recognition
16 April 2013
Rated 5.0 out of 5.0 by Jonno Highly recommended
It was a delight to stay at this hotel. Staff were extremely friendly and helpful during my entire stay. The breakfast buffet was wonderful and the selection was wide. I can only recommend the hotel for your next stay in Almaty.
14 April 2013
Rated 4.0 out of 5.0 by Luyan Great service, friendly Staff
Appreciated the care and attention. Even the bell boy rode the shuttle service to airport with us at 2 am.
12 April 2013
Rated 1.0 out of 5.0 by Andi73 Ambassador ???
This hotel has a big problem valuing Ambassador members. Either you get an "upgrade" to the same room but only 2 floors up ("but it is with a better view...") , maybe even being called a club room but "of course no club lounge access" , or you dont get anything at all ... what a disgrace. No amenities , no "upgrade" no recognition , nothing as it happened this stay...
14 February 2013