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Amman (Jordan)

Rated 4.5 out of 5 by 217 reviewers.
Rated 5.0 out of 5.0 by Great overall visitor experience We stayed at this hotel on two occasions during our recent visit to Jordan and on both stays the level of service and attention to detail was excellent. Even though it appears to be a business persons hotel, we, as tourists in Amman, were dealt with equal importance and courtesy. Rooms were well appointed, equipped and comfortable. Breakfast and other amenities were of a very high standard and we were impressed with the standards throughout the hotel. Only a couple of minor points, the rooms we occupied were near the lifts on different floors and the bell announcing the arrival of the lift on the floor was loud and went off all night. An irritant which could be eliminated by stopping the bell "pinging" during the night hours. Also, no free wifi which was available in this hotel unlike in the other four hotels in Jordan we stayed in during our visit. Minor items easily resolved by the hotel but overall very happy with our experience in this hotel. 29 June 2014
Rated 5.0 out of 5.0 by Business and pleasure During my most recent business trip I had also booked a room with Reward Points for my family and they thoroughly enjoyed the stay. It was World Cup time and we all enjoyed complimentary admission to the large screen area set up for soccer games. A wonderful experience all around ! 28 June 2014
Rated 5.0 out of 5.0 by Good Service Overall good service , value for money in location 26 June 2014
Rated 5.0 out of 5.0 Great stay great staff Be sure to meet Hassan and Luda on the eigth floor along with the remainder of the staff throughout the hotel. Great hotel experience, even greater customer service. I always choose this hotel mostly for the staff. they are always great 25 June 2014
Rated 5.0 out of 5.0 by Great service Excellent stay staff very helpful like the services and clop lung 23 June 2014
Rated 4.0 out of 5.0 by Would have been perfect... The hotel and staff were exceptional! The breakfast staff from the omelet chef to wait staff were highly professional. The spa and pool staff could not do enough to make your stay superior. I would have given this hotel a five star review across the board, but for the fact that smoking is allowed in the lobby- very distasteful to have smoking near the breakfast area. 23 June 2014
Rated 5.0 out of 5.0 by Excellent location Great hospitable staff! Love it. Thank you Sami! Always welcoming and up to date. It is home for me in Amman. 23 June 2014
Rated 4.0 out of 5.0 by My favourite hotel in Amman This is my favourite hotel in Amman, Jordan. The rooms have all been upgraded and a very comfortable and exceptionally clean. Despite this there are some signs of wear and tear that detract a little. I should add that the price of beer has gone up considerably in recent times wihich leaves a sour taste. ;-[ 23 June 2014
Rated 5.0 out of 5.0 by Jordan InterContinental Hotel Great place to stay, staff treats you as family. This hotel offers many amenities second to none. Whatever you request, the staff does their best to accomodate. I've stayed at several other hotels in the local area and none compares to the InterContinental. They go above and beyond to make your stay enjoyable. I recommend this hotel to anyone coming into Amman whether on business or vacation. 23 June 2014
Rated 4.0 out of 5.0 service and reciption The reciption stuff were very good also the room service stuff their respond very fast which i really like 20 June 2014
Rated 5.0 out of 5.0 by Great Staff and Awesome Gym I had another great experience with the very hepful staff in the Club Lounge. In addiuton, the gym is very professional and has good equipment. 16 June 2014
Rated 5.0 out of 5.0 treatment of housekeeping staff I have asked to change my pillows as I was comfort with the current one, I asked for another material and it has been changed by the head of housekeeper her self. (Mrs Nahel). 16 June 2014
Rated 3.0 out of 5.0 by Promises and capabilities While staff remain very friendly and memorable, problems remain between "free Wifi" and its reality, and such ordinary things as whether the TV stations are received with just normal quality. At least 5-7 times during a 10-day stay, I had to call "IT" to fix my TV reception. In my very modest lodging, the channel reception is nearly always perfect, the screen itself can be tilted to suit the viewing angle, you can watch two programs at the same time (record one, watch the other), pause a program for minutes and even an hour, the Wifi is available nearly always to as many as 4-5 devices simultaneously. But in a four-star hotel these features are not available. It seems that there's a lack of interest in investing in modern room infrastructure. Even the telephone is no good for checking e-mails when you need to enter tones to provide passwords, etc., because the room phones provide only clicks. So you have to use your own cellphone to access voicemail back at home. Choice of English-language newspapers, etc. in the Club lounge is extremely limited. Even the bookshop in the lobby has a better selection (Guardian Weekly, the FT daily, The Economist…). 14 June 2014
Rated 5.0 out of 5.0 by Very nice hotel I book at this hotel all the time , and I always enjoy it, very nice staff, clean rooms , comfortable bed, very much recommended 13 June 2014
Rated 5.0 out of 5.0 by My home in Amman There is no other address than Intercontinental Hotel for me while I am in Amman, which if quite often. 13 June 2014
Rated 5.0 out of 5.0 by Special people and memorable experiences I would like to send a very special level of gratitude to the people of this hotel who made such a lasting impression. I travel quite a bit, but do not have a recent memory of such stellar service. All other hotels and staff tend to blend together without such distinction and care. It isn't always easy traveling alone as an older woman alone in foreign lands, who still hopes to travel till my last breath. The staff made every comfort readily available, and thoughtfully considered my unique needs. Without question, I will recommend this hotel, or rather, these people on staff in particular. It has been many years since I recommended anyone. 12 June 2014
Rated 4.0 out of 5.0 by business stay Inter-Amman Very nice location, great food and very friendly staff, if travelling for business its the place to stay. 10 June 2014
Rated 5.0 out of 5.0 by Staff All staff recognised me and were very courteous and friendly since I have been coming for nearly 6 years. 09 June 2014
Rated 2.0 out of 5.0 Concierge I would like to highly praise your concierge Naji...who was such a help with recommendations. He was methodical, helpful, patient, forward thinking and will go far in the customer service industry! Please thank him on my behalf.... I work in the customer service industry and know what an asset someone like Naji is to a business! 08 June 2014
Rated 4.0 out of 5.0 by Internet No entiendo como un hotel de esta categoría obliga, todavía, a pagar por usar internet 06 June 2014
Rated 5.0 out of 5.0 by Great Ambience and great service I spent 9 nights at the Amman InterContinental. The service at the hotel is outstanding- staff have a pleasant and helpful attitude and meet all requests. The hotel overall has a very pleasant ambience, with an inviting lobby and a number of restaurants to choose from. The quality of the food was excellent. The rooms were clean and comfortable. I would definitely both stay here again and recommend staying here. 06 June 2014
Rated 5.0 out of 5.0 by Amazing Hotel I have stayed with my family for 4 nights. i have really enjoyed all the facilities and the atmosphere. All of the employees were very nice and helpful 05 June 2014
Rated 5.0 out of 5.0 by Excellent staff and comfortable room Excellent in every respect; especially room, staff and health club 04 June 2014
Rated 5.0 out of 5.0 by Wonderful service Very friendly, great hospitality and nice surrounding! Good facilities to relax. 03 June 2014
Rated 5.0 out of 5.0 by Great Service Greetings I would like to bring your attention to one employee you have who provided us with truly exceptional service! My husband and I are frequent travelers for both work and pleasure who utilize multiple hotels from various chains. We flew to Jordan from the US and had the pleasure of arranging our stay at the intercontinental in Amman through Zaid Rafidi. Zaid was absolutely wonderful to interact with. He provided us with exceptional service and ensured we had everything we need for our stay, including a crib in our room for our son, a room close to the elevators and pool for convenience, as well as recommendations for things to do in the area with our son! He truly made our stay memorable by making sure all the little things were taken care of. I thank you and your hotel staff for your hospitality and hope that you maintain this level of customer service as it will ensure that we become intercontinental group loyalists 03 June 2014
Rated 2.0 out of 5.0 by You can find better I have been an intercontinental Ambassador member for over 8 years and currently a gold elite member. Intercontinental hotels has been my first choice when travelling but the property and service in Amman is sub par. I have stayed with Inter in over 8 countries across various properties. For the first time ever I was disappointed with the service offered. First room was not prepared, second room was not clean. Rooms are generally outdated. For the same price the four seasons is better value for money. First time ever I have been dissapointed by the Intercontinental. 02 June 2014
Rated 5.0 out of 5.0 by Best Hotel in Amman Great Service, amazing staff, very friendly and always ready to assist. The hotel is located in the hurt of the city. The quality, the variety of food is stunning it is a unique experience itself. I recommend to book a Club room or Suite because the Club floor is amazing, very good breakfast, happy hour and even very convenient for private meetings. Without saying the staff in the Club floor are very attentive to details. thank you all. 02 June 2014
Rated 4.0 out of 5.0 by Great service Safe hotel and friendly staff but I have problem with bathroom ( shower drainage ) but no body resolve it. 01 June 2014
Rated 5.0 out of 5.0 Jordan Trip - Amman The hotel experience was great. The staff was very friendly and professional. The location cannot be better. Worth upgrading to the club/imperial level. The lounge is excellent. 31 May 2014
Rated 5.0 out of 5.0 by Feel like home I will always stay in this hotel. I feel like home 31 May 2014
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Amman (Jordan)
  • Islamic College Street
  • Amman , 11180
  • Jordan
  • Front Desk +962-6-4641361

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, English

Pet Policy

Contact hotel for details
  • Local Time

    3:30 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Jordanian Dinar د.أ.‏ (JOD)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking