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Amman (Jordan)

Rated 4.4 out of 5 by 258 reviewers.
Rated 4.0 out of 5.0 by Internet No entiendo como un hotel de esta categoría obliga, todavía, a pagar por usar internet 06 June 2014
Rated 5.0 out of 5.0 by Great Ambience and great service I spent 9 nights at the Amman InterContinental. The service at the hotel is outstanding- staff have a pleasant and helpful attitude and meet all requests. The hotel overall has a very pleasant ambience, with an inviting lobby and a number of restaurants to choose from. The quality of the food was excellent. The rooms were clean and comfortable. I would definitely both stay here again and recommend staying here. 06 June 2014
Rated 5.0 out of 5.0 by Amazing Hotel I have stayed with my family for 4 nights. i have really enjoyed all the facilities and the atmosphere. All of the employees were very nice and helpful 05 June 2014
Rated 5.0 out of 5.0 by Excellent staff and comfortable room Excellent in every respect; especially room, staff and health club 04 June 2014
Rated 5.0 out of 5.0 by Wonderful service Very friendly, great hospitality and nice surrounding! Good facilities to relax. 03 June 2014
Rated 5.0 out of 5.0 by Great Service Greetings I would like to bring your attention to one employee you have who provided us with truly exceptional service! My husband and I are frequent travelers for both work and pleasure who utilize multiple hotels from various chains. We flew to Jordan from the US and had the pleasure of arranging our stay at the intercontinental in Amman through Zaid Rafidi. Zaid was absolutely wonderful to interact with. He provided us with exceptional service and ensured we had everything we need for our stay, including a crib in our room for our son, a room close to the elevators and pool for convenience, as well as recommendations for things to do in the area with our son! He truly made our stay memorable by making sure all the little things were taken care of. I thank you and your hotel staff for your hospitality and hope that you maintain this level of customer service as it will ensure that we become intercontinental group loyalists 03 June 2014
Rated 2.0 out of 5.0 by You can find better I have been an intercontinental Ambassador member for over 8 years and currently a gold elite member. Intercontinental hotels has been my first choice when travelling but the property and service in Amman is sub par. I have stayed with Inter in over 8 countries across various properties. For the first time ever I was disappointed with the service offered. First room was not prepared, second room was not clean. Rooms are generally outdated. For the same price the four seasons is better value for money. First time ever I have been dissapointed by the Intercontinental. 02 June 2014
Rated 5.0 out of 5.0 by Best Hotel in Amman Great Service, amazing staff, very friendly and always ready to assist. The hotel is located in the hurt of the city. The quality, the variety of food is stunning it is a unique experience itself. I recommend to book a Club room or Suite because the Club floor is amazing, very good breakfast, happy hour and even very convenient for private meetings. Without saying the staff in the Club floor are very attentive to details. thank you all. 02 June 2014
Rated 4.0 out of 5.0 by Great service Safe hotel and friendly staff but I have problem with bathroom ( shower drainage ) but no body resolve it. 01 June 2014
Rated 5.0 out of 5.0 Jordan Trip - Amman The hotel experience was great. The staff was very friendly and professional. The location cannot be better. Worth upgrading to the club/imperial level. The lounge is excellent. 31 May 2014
Rated 5.0 out of 5.0 by Feel like home I will always stay in this hotel. I feel like home 31 May 2014
Rated 5.0 out of 5.0 by Home away from home I am constantly on the road because of my job. Amman Intercon is one of the best if not the best hotel that I have stayed at. In 2014 I will be spending a good deal of time - perhaps as much as 5 month (on and off) in Amman and I will be spending all those days and weeks while in Amman at the Intercontinental Hotel. 30 May 2014
Rated 5.0 out of 5.0 by The place to stay in Amman First trip to Amman and really happy with our choice of the ICON Amman. Location in the heart of Amman very close to the Citadel. The hotel exceeded all my expectations and would highly recommend for anyone staying in Amman. The included daily breakfast was more than continental essentially a full on buffett. WiFi included in the rooms which was a nice bonus as well. The amenities to include the indoor and outdoor pool as well as the gym were impressive to say the least. 30 May 2014
Rated 5.0 out of 5.0 by Enjoyable stay. Our stay in the Intercontinental was very comfortable. From the start we were welcomed by very pleasant and helpful staff. Our room was extremely comfortable and clean with modern en-suite bathroom facilities. The pool area was clean and the staff there very helpful. Breakfast in the hotel was excellent with a wide choice of hot and continental food. We had drinks in one of the bar areas and the one man who served us was very friendly. The location of the hotel was in easy walking distance of the of Rainbow Street where you could find a good choice of coffee bars and restaurants. All in all we would have no hesitation in recommending Intercontinental Hotel Amman, as it offered luxury hotel facilities associated with the Intercontinental Hotel Brand. 30 May 2014
Rated 4.0 out of 5.0 by A lot of problems, but certain staff stepped up At check-in, I was told that there are no rooms with one King Bed, but only a room with 2 Queens. While I questioned the accuracy of this and if the beds were indeed queen, I was assured that this was the case. Upon reaching my room, I was disappointed to see they were 2 twin beds. I called down and despite being told at check-in that there weren't any rooms available until the next day, the front desk staff said that housekeeping will have a room ready shortly with a King bed and I was moved. All through the night, the AC made a horrible loud clanging noise, which made it difficult to sleep. Also, I guess in the haste of housekeeping to get the room ready, they left a used soap bar in the shower...not a pleasant feeling. In the morning, I complained about these issues and informed the staff that I would like these issues resolved when I come back at the end of the day. Upon my return, no one had dealt with this, so I spoke with Raafat, the Concierge. He immediately handled the situation and asked me to go pack my things while he arranges another room for me. I was upgraded to a room in the Deluxe Wing, which was spacious and very modern. While the early part of the experience was not as expected, it was resolved to my satisfaction and the effort was clearly there to ensure I was happy. 26 May 2014
Rated 5.0 out of 5.0 by Great place to stay in Amman I stayed at this hotel with my wife and kids during my vacation trip to Jordan in April 2014. The Intercontinental Hotel in Amman has a history of excellence and has maintained it till today. Our stay is a testimony for this. A hotel is recognized by its customer service and the comfort it gives to its customers. I have no doubt in saying that this hotel has excelled in this. The hotel is sitting in the heart of Amman and is an easy exit to most of the places in and around Amman. We enjoyed the breakfast at the main restaurant and it was excellent with a wide variety of traditional dishes. The club lounge is one of the best lounges, overlooking the city of Amman. The staff at the club lounge made us feel as we are at home. I would like to thanks Lana, Bashar, and Hasan. Our stay would not have been a great experience without the customer-centric guest relations team. Special thanks to Siwar and Ola for their excellent reception. Both of them took care of our needs. My family was very much delighted with their caring style. 22 May 2014
Rated 1.0 out of 5.0 by The worst staff - incredibly rude The staff at the front desk was incredibly rude. They were short, and would answer questions and requests for upgrades (which we were happy to pay for) in an abrasiveness manner. We were supposed to stay there 2 nights but left after the first night because of the unpleasant experience with the staff. 20 May 2014
Rated 5.0 out of 5.0 by Very helpful staff, clean rooms and good service! Excellent work of security staff!!! I was there on business trip for a week and had the best night sleep ever. The staff was very polite, attentive and efficient, and service was superb. I enjoyed my stay there very much! 13 May 2014
Rated 3.0 out of 5.0 by confortable room but average breakfast service I use to be a regular at the Interncontinental Amman however I failed to stay in the hotel for the past 18 months. I was surprised by the very poor orgainzation of the breakfast area. The service was bad as the waiters were overwhelmed by the number of people at the restaurant. The cook at the live food station was using his hands without any gloves. This is not usual at an Intercontinental hotel. This said I believe the hotel is still very good and I will stay in it next time I am in Jordan. 13 May 2014
Rated 5.0 out of 5.0 by Great location - good security Favorable All aspects of the hotel were good to excellent. The security is well managed and active 24 hours per day. The associated support shops around the hotel also add value and convenience. The gym, resturants and pool areas were clean and efficient. Needs Improvement The hotel is overpriced by probably 10% compared to other hotels of equal quality. The bathrooms in the rooms are difficult to manage when there is more than one person staying in the room. Consider matching the rates of the taxi service or steering customers to use them rather than overcharging for hotel cars, customers will spend more of their money when they feel they are being given the best deal and rate - this probably hurts your interal shops. 11 May 2014
Rated 5.0 out of 5.0 by Outstanding! Superb Staff. Outstanding service. Great location. #1 in Amman for a reason! They are the best! 10 May 2014
Rated 5.0 out of 5.0 by Great Experience InterContinental Jordan is my second home,,, the quality of restaurants, service and comfort that I find at this hotel makes it an easy choice for me to make when I travel. At a corporate rate, I highly recommend staying at this hotel ! 08 May 2014
Rated 4.0 out of 5.0 by miss nice place with kind people and good service i hope more focus in restaurant 06 May 2014
Rated 5.0 out of 5.0 by Great stay! I had two wonderful stays in both March & April 2014. The staff was great throughout the hotel. The breakfast staff were nothing but fabulous and courteous - and ever attentive! The gym/spa staff (especially Dina, Nazeem, & Luba) were fantastic! One of the best gym/spa facilities I've used on a trip. 05 May 2014
Rated 5.0 out of 5.0 by Nicest working visit My first visit to the hotel and surprised me a good reception from staff And dealing with a guest and a smile from everyone and meet your needs I liked the security team makes you feel very safe 05 May 2014
Rated 4.0 out of 5.0 by Renovation is needed and then it's Worth 7 starts " The overall stay is Wonderful. Staff are very friendly while check in that quite changing during Checkout". Hotel is accommodating quite Old furniture. Amenities within the room isn't up to the level compared what should be expected from Intercontinental. Food is Awesome !!! The Whole stay is very nice and I would encourage all to give it a try." 03 May 2014
Rated 5.0 out of 5.0 by Overall Service The Intercontinental Hotel in Amman si one of the best hotels I stay at in the region. The facilities are excellent and the staff are welcoming, courteous and eager to help. A most enjoyable and relaxing plan to stay! 02 May 2014
Rated 5.0 out of 5.0 by Attentive and professional service A genuine welcome at this long-established grande dame of Amman hotels, made even better by an unsolicited upgrade. Rooms clean and comfortable with luxurious bathrooms and thoughtful details. A standout inclusive breakfast in the Atrium--a bounty of multicultural options from grilled halloumi, flat bread and za'atar to espresso and fresh viennoiserie. Dining options include Indian, Lebanese and Mexican restaurants. Friendly staff; spa, indoor and outdoor pools; central location--an almost perfect package. One issue to note, however: for a hotel brand that prides itself on its green credentials, the proliferation of pointless printed cards around the rooms ("For Your Valuables" by the safe, for example) and huge bath towels sends out the wrong message. 30 April 2014
Rated 4.0 out of 5.0 by Great Staff I stayed in Amman and explored northern and central Jordan - Jerash, Ajloun, Madaba, Karak & Umm ar-Rasas - from there. Mahmoud at the concierge's desk was a great resource. He was helpful with suggested day trips and patient when responding to my many questions. Ziyad, a bartender at "Cinco de Mayo," was friendly, fun and made tasty drinks. I enjoyed my stay at IC Amman and it served as a great home base for me. 27 April 2014
Rated 5.0 out of 5.0 by club floor we upgraded to obtain use of the club floor lounge, which proved to be excellent value, especially between 6 & 8 p.m. when we were able to have alcoholic drinks and a light supper in addition your club floor manager was extremely efficient in supplying information and services we required 24 April 2014
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Amman (Jordan)
  • Islamic College Street
  • Amman , 11180
  • Jordan
  • Front Desk +962-6-4641361

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, English

Pet Policy

Contact hotel for details
  • Local Time

    4:15 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Jordanian Dinar د.أ.‏ (JOD)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking