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Amman (Jordan)

Rated 4.4 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by Great staff and service The staff here are wonderful. Friendly and helpful in a genuine manner. I interacted with front desk, business center, catering, kitchen, and maid service and all were great. The gym is a good size and staff there are helpful as well. 07 March 2014
Rated 5.0 out of 5.0 by very friendly staff As usual, very friendly staff, I was with my two extremly hyper kids and I was afraid we will not be welcomed there but we really found the opposite, from the breakfast staff starting from the omlette guy riad to the waitress who used to help us a lot calm the kids down in a very friendly way, room service employee ahmad who was very patient, to the lobby captin mr raof, above all mr anas who always check on us from the moment we arrived until we left, mrs wisam and the other girl in the business lounge, I really envy this hotel for the staff they have. I stay in this hotel since maybe 10 yeara when I am in amman and until now I never had a thought of going to another hotel God bless you all and congrats for being like this :) 02 March 2014
Rated 5.0 out of 5.0 by TV Type in the room Since more than 8 years and during my stay in most hotels and in various countries, I did not find any hotel using the old type of TV 24 February 2014
Rated 4.0 out of 5.0 by 1 thing ruined my great stay! I'm a very proud loyal IHG customer, being a frquent flyer across the world I always stay at IHG hotel group. My stay at intercontinental jordan started off good, thus during evening I starting to get sick (I'm sure it's because of the cold winter weather) so I went to reception and asked if they have any medicine or can get me some, they said "sorry sir, you have to walk out of the hotel like 5 minutes and you'll find a pharmacy?" I said to them again that I'm starting to get feverish and that I need ther help, but they instead that I go and it's only 5 minutes walking. Being really tired and sick I went walked in a windy freezing cold evening weather and came back which took me 15 minutes, and during night my situation got a Billion times worse! So the room service guy told me why didn't I ask the hotel to go get me medicine, I told him the story and he was really upset of the way the hotel staff treated me! The next day I got a doctor and stayed on medicine for 4 days until I STARTED to recover!!! I'm really disappointed with the staff not offering me to send a bellboy or anyone to get medicine for me or even to suggest from day 1 if I needed a doctor! I hope this incident doesn't occurred again 22 February 2014
Rated 5.0 out of 5.0 by Great Stay I will have to thank the entire staff from check in to check out for the hospitality. The only disapointment was the closed outdoor patio. A few area heaters and light blankets would have been sufficient to make it a comfortable outdoor night cap. All in all it was a great visit and looking forward to my next visit. 20 February 2014
Rated 5.0 out of 5.0 by Wonderful people We have spent four great days in your hotel. The most impressive thing was your staff. Many thanks especially to WISAM, EMAD and MOHAMED from the breakfast team ! 14 February 2014
Rated 5.0 out of 5.0 by Dr Every thing just perfect, feel it like my seconded home 13 February 2014
Rated 5.0 out of 5.0 by Perfect place in Amman I just stayed there for one week. Beautiful place and wonderful staff . Thank you for the Nespresso! 09 February 2014
Rated 5.0 out of 5.0 by Home away from Home Amman (Jordon) InterContinental Hotel provided excellent hospitality during our stay. Check-in was without problem, very important when you have just flown 18 hours. Rooms are large and I appreciated the feather doona, like the one I have at home. The hotel facilities are of high standard and staff are friendly and helpful. Hotel a short walk to local supermarket and café strip. If you feel adventurous you can walk to the souk. As a women I felt safe in the Amman (Jordon) InterContinental Hotel and will stay again. 08 February 2014
Rated 5.0 out of 5.0 by FIrst time in the Kingdom of Jordan I travel allot. I travel all over the world. Intercontinental Jordan in Amman was a pleasant surprise. This Hotel felt like I would Imagine the Golden Age of Hotels/Airlines felt like. The hotel was not dated; quite the opposite, it was very modern. However, the service quality was so competent and complete I felt pampered from the moment I arrived. I can only wish all hotels took so much pride in their jobs and hotel as the Intercontinental Jordan. If you are in Amman or even have a layover in Amman, I recommend that you stay here. It is not the closest hotel (approx. 20-30 minutes) to the Airport, but it is by far the most comfortable, modern, safest; quit simply a pleasure to stay at. 08 February 2014
Rated 4.0 out of 5.0 by Nice room, average food Very good gym instructor, pool out of order, same dinner for 2 night 07 February 2014
Rated 5.0 out of 5.0 by Great staff I recommend for any amman visitor good staff Need mor care on cleanness 06 February 2014
Rated 2.0 out of 5.0 by Manger I am Ambassador membership the Intercontinental, However amman stuff refuse to give me access for lounge!!! Some one ask me to choice between upgrade room OR access to lounge. finally, they refuse to give me access .however the room was very poor. Really there is big difference if you compare among Intercontinental Amman hotel and Other Intercontinental hotels. Amman hotel not deserve to stay under Intercontinental management at all. I know it is hard to say that But It is the fact. When I comeback to Amman I will not be guest at Intercontinental hotel at Amman. Thanks for all Intercontinental hotels over the words except Amman Intercontinental 05 February 2014
Rated 5.0 out of 5.0 by Intercontinental Amman - Amazing ! Words cant properly describe the outstanding hospitality showcased at the Intercontinental Amman. . . the Staff could not be more supportive . . . the Service impeccable . . . and the quality of the accommodations superb. From the minute you step in the front door, you are treated like a VIP ! I'll be staying at the Intercon Amman next time I'm in town 01 February 2014
Rated 5.0 out of 5.0 by very friendly staff EVERYONE in this hotel is helpful, friendly and knowledgeable. It was a pleasure to stay in the the intercontinental Amman. 30 January 2014
Rated 4.0 out of 5.0 by Room, Room service, Reception & Lobby Excellent warm incoming and during check out by staff of reception. Curtains in room never correctly fixed by housekeeper. Quality room service to be review : plate with fingerprints, breakfast arrived cold Coffee not really fresh served at the breakfast restaurant. Easy way for car park and very good internet connexion. Excellent choice of tv channels. The big negative is the smoking area in front of the restaurant. 28 January 2014
Rated 5.0 out of 5.0 by A great hotel & a FANTASTIC staff Hello! I spent 3 days at the hotel on a business trip, and I just loved the hotel, loved the unmatchable comfort, the wonderful cleanliness, the great location, and most importantly a cheerful, happy and smiley staff 24/7 - And that was the best part of my experience! Fantastic hotel for work or leisure!!! 25 January 2014
Rated 4.0 out of 5.0 by Grand hotel in all senses I stay regularly in this hotel and always feel at home. The staff are discreet, attentive, well informed and efficient, and this for me was a really important factor in coming back several times. The rooms are comfortable and clean, though the newer wing is definitely better than the older wing, and I always sleep well here, despite a noisy muezzin who wakes the neighbourhood at five am. That's his duty of course and it is a beautiful call once you get used to it. The location of the hotel is good and central, easy to walk downtown from here, and the atmosphere is relaxed. The only hang up in all of Jordan is that everyone is allowed to smoke in public places and I think that really, a great hotel like this could take a stance against smoking in the lobby and downstairs bar and restaurants. When you are not used to smoke, it really makes you feel sick, so I avoid eating and drinking here. 24 January 2014
Rated 2.0 out of 5.0 by Business Traveller Rooms were clean and Tidy. Hotel ignored all email correspondence regarding payment and which credit card to charge, despite acknowledging instructions. Hotel have failed to communicate an apology or an explanation for mistake which has caused our company unecessary loss of time trying to rectify mistake. Would never book again or business purposes. 21 January 2014
Rated 5.0 out of 5.0 by Excellent Great place to stay, the staff cannot do enough to help. Food is great which is another bonus. Check in takes no more than a few minutes. I always enjoy my time here 17 January 2014
Rated 4.0 out of 5.0 by Room cleanliness The room was not clean to the standard of 5 stars hotel. Every time openning and closing the curtains, dust will be allover. During check in process, the staff did not explain what the hotel can offer in terms of amenities and its location. I had to ask about each and everything. 15 January 2014
Rated 5.0 out of 5.0 by Amman holiday This was a return stay at this hotel. The staff are always friendly and helpful and the facility is secure and very attractive and in a great location. The gym and spa very well equipped and clean. 14 January 2014
Rated 4.0 out of 5.0 by It is among best hotels in Amman I have stayed in this hotel for almost two weeks and it was clean and the service was good.. 13 January 2014
Rated 5.0 out of 5.0 Great servive and friendly and knowledgeable staff The hotel was a pleasure to stay in, the staff was amazing towards us, from day one till the day till we left. All the staff at the Intercontinental, from the security up to housekeeping were very friendly and always went out of their way to make our stay even more comfortable. The ladies at the Guest Relations desk were amazing, and the team at the Spa were second to none. I am recommending the hotel to all my friends and family, and I will be staying there again when I visit Amman again. My wife and I had such a wonderful and memorable stay at the Intercontinental Amman. 11 January 2014
Rated 2.0 out of 5.0 by comfortable hotel, but frustrating at times! Firstly, Myself & a colleague asked for a feedback form when we checked out & were told there was not one & were given a blank piece of paper & we both wrote our feedback & gave it to the reception. We have not received any feedback, so I suspect it went straight in the waste paper bin. the hotel is lovely but very frustrating at times. Firstly - we had to queue on arrival to check in & then wait for the luggage to be delivered to our rooms- even though it was the middle of the night. More staff should be on check in for late flight arrivals Our room keys had to be programmed daily; which meant checking it every evening & then finding it did not work & returning all the way down to reception. I was told it was because it was next to my mobile phone - I tried keeping it apart - that did not work. Why not programme room keys to last the whole stay? the staff at the gym/pool were very helpful, kind & pleasant & should be praised. the facilities are good. But, there should be a female member of staff on duty at all times, , there was a problem in the female changing room & a man was calling out trying to come in as I was getting dressed. He did not enter, but I found it disturbing The service on the lobby (for the very highly priced drinks) is slow in the evening if you sit in the non-smoking area) The staff at the conference rooms were very helpful & I would like to thank them. thank you 11 January 2014
Rated 5.0 out of 5.0 by Clean with excellent customer service I use this hotel for business & family vacation. The service is always consistent and the staff is very friendly and helpful. The facilities are comfortable and the only con is the smokey lobby. 06 January 2014
Rated 5.0 out of 5.0 by Guaranteed Quality You will never be disappointed. Rooms are great and well-maintained. Reception staff know exactly what to do specially if you're an Ambassador member. The food is great. I've been a continuous guest at this hotel for the past 20 years and has never been disappointed 04 January 2014
Rated 4.0 out of 5.0 by Review of 2 visits combined We visited as a family for 2 nights and then again after a few days for 1 night. The first time, the experience was exceptional. Nothing to fault - everything worked perfectly and we had a great time. However, the second time when the say was for 1 night only, we had a problem with the TV not working (we complained twice but no-one came to fix it). We also had a problem with a faucet which was jammed and wouldn't open. Someone did come and fixed it temporarily. However we found the next morning that the bidet was also leaking. SO that's why I can't give a 5 star review, which actually the Hotel is worth! 02 January 2014
Rated 4.0 out of 5.0 by nice hotel nice hotel , clean , helpful staff , the tv have bad signal , i like Burj alhamam restaurant , 30 December 2013
Rated 4.0 out of 5.0 by Amazing Jordan We concluded our trip to Jordan at your excellent hotel. Our stay was short, just for one night, but enough to feel very satisfied with the service, hospitality, comfort, food quality and safety we received at the Intercontinental, Amman. We definitively recommend it and look forward to staying there on our next visit. 26 December 2013
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Amman (Jordan)
  • Islamic College Street
  • Amman , 11180
  • Jordan
  • Front Desk +962-6-4641361

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, English

Pet Policy

Contact hotel for details
  • Local Time

    3:32 AM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • Jordanian Dinar د.أ.‏ (JOD)


    • 4 Room(s) with Accessibility Standards
    • Parking