Rated 4.5 out of 5 by 193
Rated 4.0 out of 5.0 An altogether comfortable experience but with some shortcomings
We had chosen the Hotel Intercontinental Aqaba for its architecture, the comfortable rooms, and the seaview which we knew from a previous visit in 2007.
We had reserved a room through the website of the hotel, but to our surprise, the reception was not informed about our coming. Fortunately we had a printout of the reservation confirmation with us, but we realized that the staff of the reception had problems reading the document, because it was in English.
After some confusion, we were given a room upgrade, because of the irritation caused by the dysfunctional hotel website.
We spent our first night sleeping very comfortably, as expected. We also enjoyed the generous bathroom combination of a walking-in shower and a separate bathtub with a showerhead.
We loved the variety of the breakfast buffet, and especially the healthy corner, but not the coffee!!! The coffee was really of low quality and not at all to our taste!
Staff in the breakfast vicinity was generally friendly, but often impatient, aiming to finish their duties, which made them repeatedly attempt to remove used items ( plates and cups), and food before we had actually finished eating. The staff also started to sweep the floor way before the official period of breakfast was over.
We had a delicious dinner with high food quality and impeccable service in the Lebanese restaurant within the vicinity of the hotel.
Unfortunately we had a difficult second night, because there was a loud party in the bar with heavy beats and very loud singing, which we could hear beyond 12 am.
Checking out procedures were very smooth. Because we had complained about the quality of the coffee thatwas served with the breakfast, we were given a free treat in the coffee shop., which definitely served better coffee!!!
30 January 2015
Rated 5.0 out of 5.0 by Farah Haidar Excellent Customer Service
Kind and caring staff.
Nice hotel with good facilities
Nice view and beach
26 January 2015
Rated 2.0 out of 5.0 by maysoun disappointed stay
I was disappointed with my stay,room was not clean ,crowded hotel with shouting children day and night ,quality of people is unbelievable,I say bye...bye to tourism in Jordan,if our five stars hotels will drop this much in service.
25 January 2015
Rated 5.0 out of 5.0 by Mariamti interconti again and again
as a regular guest of the interconti i would always recommend the hotel because of the genuinly friendly and helping staff.
Thanks you guys of the fo, the staff at the beach and the restaurants...you always make us feel at home.
22 January 2015
Rated 5.0 out of 5.0 by Razan Amazing Hotel
-Nice view hotel
22 January 2015
Rated 4.0 out of 5.0 by V_Mittal Decent hotel at good location but nothing extraordinary
I stayed here for 2 days for holiday along with my wife. Hotel is quite big with comfortable rooms, nice beachfront and huge swimming pool. Breakfast buffet is okay but lacks variety and egg station is always crowded. I faced problems in wifi connection upon check-in and lots of times my calls to operator/reception were getting unanswered during my stay.
12 January 2015
Rated 1.0 out of 5.0 by Jolie Bad Platinum Member Service
I arrived at the property at approximately 10:45. When I was informed that my rooms were not ready, though I was disappointed, I did not have a problem with exploring the town and returning for a later check-in. However, I was given the option of checking-in early in what was referred to as a complimentary upgrade to a family suite. During the booking, since I was traveling with my children, I had requested two rooms with a connecting door on an upper floor with sea view. The “family suite upgrade” was on the ground floor, pool level – sea view, with no connecting door and one bathroom (with shower and bath). Though beautiful, I did not see how that room was an upgrade. We would have been giving up our privacy because there was no door between our room and the children’s room and we would have been giving up a full bathroom. Not only that, I knew the room on the ground floor facing the pool would have been noisy, and given the area, more bugs would have had access to the room (mosquitos were already flying in). I declined the upgrade and opted to go visit the town and return later. Upon my return, platinum member treatment went out of the window. I was told that since I was upgraded to a sea view room that is all I would be getting. Instead of the one king and one double connecting room that I had requested, I was checked-into two kings away from each other. I was upset, but there was no apology from the staff. When we arrived in our room, the suite next door was being renovated and the fumes were unbearable. The other room smelled of cigarette smoke. When I checked with an employee on the floor about the smoking status of the room, he indicated that I was in a non-smoking room on a non-smoking floor. However, later on I realized that they were ashtrays in both rooms. Who puts ashtrays in non-smoking rooms on a non-smoking floor! I requested to speak to the manager and he informed me that the repairs being performed were temporary and that the fumes were not harmful. He never checked back with me later to see if the conditions had improved. What hotel employees do not realize about a guess like me is not only am I a platinum member, but once upon a time I worked in hotel management. Therefore, I have intricate knowledge of the hospitality industry and hotel operations. When I made my reservations, the rooms that I requested should have been blocked. Even if not blocked when the reservation was made, upon my arrival that morning the rooms should have been blocked (after all late checkout is not a guarantee). I was under the impression that the rooms were blocked. Other than offering the family room upgrade, I was not told the rooms I requested were no longer available. Perhaps the rooms were released because I did not agree to move to the family room upgrade. What was disconcerting also at the hotel was the disorganization at the front desk. Given the behavior of the clientele, which I am sure is common; the hotel should have clear dedicated lines for customers so that they can be served in an orderly fashion (first come / first serve). Some customers were so aggressive rushing to the desk with their documents out, it was mayhem! I am also used to a dedicate line or desk for platinum members. If it was available there, I did not see it or perhaps it was intentionally not offered to me. The property was gorgeous. Though in need of some repairs, the rooms were comfortable. However, the service was the poorest I have ever received as a platinum member.
07 January 2015
Rated 5.0 out of 5.0 by khuffash77 Happy New Year from Aqaba
Another stay at Intercont Aqaba, and wonderful stay i would say, great welcome by the staff, specifically by Mr Khaled. room was good, food was also great by the beach, and the girls hosting us were more than perfect.
SPA services was great as well, from the manager to the rest of the staff.
all i can say, it was another great stay, as expected.
05 January 2015