Rated 4.4 out of 5 by 65
Rated 4.0 out of 5.0 by Feras Great location
Great product.Clean rooms and nice bathrooms.
Excellent FD and Room Service staff.
Very poor service in the restaurant and the F&B staff working the pool area and the beach. Have to chase them down for menus and servers never come back to check or upsell . Restaurant staff really rude the first day , better the second day with a supervisor on the floor.
Could have been one of the best hotel stays if it was not for the F&B staff. Overall very good, will come back.
24 July 2013
Rated 5.0 out of 5.0 by EddieT The place to stay when in Aqaba, Jordan
I visited this property 6 years ago and was able to feel the big improvement in staff and service. This time the staff was very helpful and knowledgable from the minute I walked in. I was fully recognized for my status (RA). The customer service staff took the time to walk me through all the amenities personally , including the club lounge that has the breathtaking views of the red-sea. (Hotel has the best beach in the area).
The buffet breakfast and dinner were excellent with a good value.
What made this experience exceptional though was the great staff and their attention to details. I look forward to my next stay here soon.
22 July 2013
Rated 2.0 out of 5.0 by Disappointed1234 Rude Staff
Some staff members lack the tact and caliber expected of the Intercontinental staff.
We asked for services several times and most of the times we did not get what we asked for. We had to ask over and over again for the same things.
We stayed in the non-smoking section, but smoke was all over the corridors and in the elevators. Why do they have ash trays in the non smoking section? It seems that enforcement of the non smoking policy not a priority.
16 July 2013
Rated 5.0 out of 5.0 by Sadeq Amazing Hotel
Thanks For The Great Service Especially Mr. Hamza The Night Manager
15 July 2013
Rated 4.0 out of 5.0 by samir1953 comfortable room
two hours to get the rooms,
no coordinations between employees,
dinner at the main resturant is a night mare,, no replacment of bufeet items, barbeque food and staff are not supose to be at an intercon hotel chain,...
rooms and bed are clean and comfortable,
beach snack rest, is execellent food and staff.
swimming pool and beach staff are excellent.
12 July 2013
Rated 4.0 out of 5.0 by Rasharook Pillows, noisy AC
not comfortable pillows (very used!!)
very noisy AC
23 June 2013
Rated 4.0 out of 5.0 by Gill50 friendly staff
we stay here quite often on our escapes from saudi arabia
being a member of the ambassadors club does make a difference to us and if it didnt exist we might well start staying elsewhere, all the migrant staff around the hotel are excellent and friendly but the restaurant standards are not 5* as known in europe, they cant even poach or boil an egg correctly.
Despite this we will continue to return as long as the ambassadors programme continues due to the position of the hotel and the beach.
21 June 2013
Rated 5.0 out of 5.0 by Arnold07 another amazing experience
From start to finish a fabulous time was had by all> The staff are amazing, too many to name but all fabulous even the Manager> We have visited many times and are never disappointed, the club floor is a must for us and standards are so good its just like a second home for us and we would never think of staying any where else. Friends are now Intercontinental ciub floor converts they all love it as much as us, well done and of course we will be back very soon
21 June 2013
Rated 5.0 out of 5.0 by Shawntell The Aqaba Intercontinental: The Royal Treament
The hotel is centrally located 10 minutes from the Eilat (Israel) border and about 15 minutes from the King Hussein International Airport. The hotel sits on the northern tip of the Red Sea, with private beach access. The water is crystal clear and great for diving. The views on the ocean side of the hotel are absolutely stunning with scenes of mountain ranges that seem to go on forever. During the times guest are not on the road touring they have all they could possibly need at this property-multiple restaurants (Pizza shop, Lebanese restaurant, Carniche’s restaurant boasts a variety of selection-we didn't make it there because of time). You also have a Spa and a very large gym. There is a shopping area where you can buy just about anything you need from soap, books, swim suites etc. You can also plan your tours right from the hotel at Thrifty Car Rental. They don’t just rent vehicles but plan excursions throughout the region to major tourist attractions and more. The gentleman running the place is named Mohammad and he can assist you getting anywhere!
Customer service is taken very seriously at this IHG property. When my husband and I arrived we were greeted with warm welcomes by all staff members but the Guest Relations representative, Amer, was the absolute best. He sat down with us and discussed the layout of the hotel and all that it had to offer. He asked about our trip crossing the border to ensure that it was done with ease and efficiency—just a note; the Jordanian border guards are extremely efficient we actually made it across in about 10 minutes! Due to arriving early (we left Israel several hours early out of fear and misinformation that crossing the border would take at least 2 hours-this was pure nonsense) we had to wait for our room, we were allowed to hang out in the Intercontinental Club Lounge. The lounge was well decorated and comfortable; we had views of the ocean and were allowed to have beverages and a variety of appetizers. The staff in the lounge couldn't be nicer and more helpful. They attended to our every need promptly to the point we didn't even have time to ask.
We were upgraded to the Club floor which was located on the fifth floor. Our room had spectacular views of the ocean and mountain ranges. The bathroom had a separate shower and bath and a toilet and bidet. So you can imagine the bathroom was a nice large space. We had a king bed which was very comfortable and a space with desk and chairs. The best part of the room was deck/patio overlooking the Red Sea. I could have stayed there forever—really! When you see the pictures you will understand that this hotel is one of the best properties that IHG has to offer and I can’t wait to return.
One should not feel apprehensive in crossing the Eilat/Jordan border. This is not a big deal! Remember that you will be required to pay an exit fee from both countries. This will not break the bank unless you are planning multiple entries into Jordan for more information:
07 June 2013
Rated 5.0 out of 5.0 by Adwan2292 great experince
it was a great stay , front desk staff were friendly , the beach and the pool area very clean and nice , the resturant " Borj Al Hamam" is amazing , service and food .
31 May 2013
Rated 1.0 out of 5.0 by Amjad1 Very uncomforatble beds and bad management
The mattresses in the room were very uncomfortable, collapsed, and should have been written off and replaced long ago. I asked that mattresses be changed after first night, they were changed to simillar condition ones, which means all mattresses of the hotel should be replaced. I wrote the general manager an e-mail complaining about the badding while I was staying in the hotel. The funny thing the general manager did not even respond to the correspondence.
On checking out, the cashier asked whether our 4 day stay was good. I expressed that it was not and the beds were bad. He promissed to inform the management, and to have them contact me.
I am still waiting to hear from the hotel the excuse for the bad bedding, and for the manager not responding to the correspondence.
21 May 2013
Rated 2.0 out of 5.0 by JPbuch disappointment
weak / disappointment points:
1 rooms noisy,
2 everyone passing the corridor is heard in tee room, ,
3 beach noisy with all the scooters,
4 the beach staff lazy,
5 the check out disorganised, staff not managing the situation
6 layout complicated and not well indicated
7 decor 9 the lobby 70ties impression) rooms poor,
8 bed weak quality of materrace
9 view over tank ships passing to the port
1 staff at the business lounge
3 early arrival well managed
4 food at Lebanese restaurant
16 May 2013
Rated 5.0 out of 5.0 by Alex78 Comfortable room, nice beach
We spent a great holiday at the Intercontinental. The hotel has everything you need for a perfect stay. The only thing I can say i that we booked a two-single beds room and we had one big-bed room.
16 May 2013
Rated 5.0 out of 5.0 by Ror71 valuable
Awesome and so comfy ... overall I recommend Inter to all my friends.
10 May 2013
Rated 5.0 out of 5.0 by Muhannad Best place to stay in Aqaba
this is the best place to Stay in Aqaba
Free Airport Shutell
very Clean room
very nice beach and excelent swimming pool
very friendly for kids
01 May 2013
Rated 5.0 out of 5.0 by Drousama wonderful stay
It was a wonderful stay with this wonderful staff, every one was very nice with us and i will come back very soon thank you all specially the operator team and the reception and the housekeeping on the 4th floor and a housekeeper called Ahmad.H
25 April 2013
Rated 5.0 out of 5.0 by Razan76 Excellent service and warm welcoming
Warm welcoming to stay at InterContinental Hotel Aqaba, which encourages to repeat the exotic and memorable experience of pampering specially if you have kids, lots of kids beach activities prepared from the InterCon. staff / management to make space to the parents to enjoy beach and relaxing.
experienced and professional staff that provide excellent service not to forget to mention the warm welcoming smile which encourage you to always book at your side.
the MAX comfortable beds and Room decoration which makes you enjoy the stay.
always will book at your side, and keep up the Excellent hosting :)
17 April 2013
Rated 5.0 out of 5.0 by Razan76 Excellent service and warm welcoming starts at the reservations
Warm welcoming to stay at InterContinental Hotel Aqaba , starts with an excellent prof. employees at the reservations dept. that Encourages to book more than one night as it will be a Memorable experiences of pampering " which is true" one night of pampering wouldn't be enough at InterCon Hotel.
excellent services starts with a remarkable welcome smile at check in and "hope you enjoyed your stay with us , and plz come back" at the check out ."which is very nice and professional".
the max comfortable beds and room decoration.
14 April 2013
Rated 5.0 out of 5.0 by Haligonian very nice room well equiped
The best sea view in aqaba . Near everything .Great beach .
Friendly staff .
Many swimming options ,godd for families also.
02 April 2013
Rated 4.0 out of 5.0 by ADEK Excellent expirience
We booked a standard room with seesight. Beds are excellent.
The food was very good, breakfast and diner (half board).
Very good equiped fitnessroom.
Nice garden and very big outdoor swimming pool. Private beach.
All the staff was very friendly and helpfull.
Thank you for our pleasant holiday.
22 February 2013
Rated 4.0 out of 5.0 by Sakis very good service, clean.
Have enjoyed a very good service, comfort ,
hospitality and friendship during my stays.
I was a bit disappointed on the quality of food in a la carte restaurants, the food was not comparable with the quality of the Hotel.
20 February 2013
Rated 5.0 out of 5.0 by samir1953 excelent service
excelent stay always the same as i have been there several times with the same remarkable experince.
23 January 2013
Rated 5.0 out of 5.0 by Hamoode Excellent Reception and knowledgeable
I have been in this hotel more than 5 times. It is wonderful resort with amazing beach . The hospitality ( which is of Jordanian culture) and reception is great . The room service is very good. Night entertainment is acceptable. One feel is in safe hand in this hotel. The only issue that is bothering is that there is no limousine service. Overall is excellent
19 January 2013
Rated 5.0 out of 5.0 GREAT HOTEL, OK SERVICE
HOTELS GREAT AND BEAUTIFUL, BUT APPRENTLY NO ONE KNOWS THE DIFFERENCE FOR A ROYAL AMBASSADOR AND PLATINUM AMBASSDOR SHOULD BE TREATRED AS VALUED CUSTOMERS AND UPGRADED TO SUITES WITH EXECUTIVE CLUB ACCESS TOGETHER. THE LADY AT THE DESK DOESNT KNOW WHAT CUSTOMER SERVICE IS. NEEDS NEW MANAGEMENT.
14 January 2013
Rated 5.0 out of 5.0 WORTH THE MONEY
JUST THE STAFF AT THE AMBASSADOR CHECK-IN NEEDS TO BE MORE CORDIAL AND INFORMED ABOUT THE BENEFITS OF PLATINUM STATUS.
ALSO FOR SOME REASON, WHAT WE HAVE AS PRIORITY CLUB DOES NOT TRANSLATE IN TO AMBASSADOR IN EUROPE AND MIDDLE EAST.
OVERALL A GREAT EXPERIENCE SECOND TIME AROUND.
04 January 2013
Rated 5.0 out of 5.0 by Hattar Great hotel
Very nice hotel and great view over the read sea very nice food
16 November 2012
Rated 4.0 out of 5.0 by msmhabib V.Good service poor room quality
The service, staff and facilities are fine, however, the rooms are not a 5 star setup, close to a 4star.
04 November 2012