Rated 4.5 out of 5 by 452
Rated 2.0 out of 5.0 by ASL75 Good Hotel But Disappointing
This review would be slightly different had I not just been overbilled for my stay AFTER I informed the Intercontinental of an overbilling on the pending charges to m card. The rooms were excellent (cleaning). My only comments would be to nix the old scales and the coffee bar thing in the bathrooms (im not sure I know anyone who drinks coffee in the bathroom). My issues mostly are with the staff - primarily the front desk. My reservations were for three rooms one the same floor at a discounted rate. Check-in took almost 10 minutes because for whatever reason the front desk saw only two rooms. After a while we discovered they saw only two rooms because they had given one of my rooms away (I checked in approximately 40 minutes after normal check in hours which leave NO EXCUSE for why a room was "unavailable", furthermore this issue could have been better resolved had I been given a phone call to inform me of the incompetency to secure a room type). I received another room on a lower floor which turned out to be better than the rooms I originally booked (this accommodation worked for my party ONLY because one member was unable to partake of the day trip). Parking is a complete mess and a joke. I almost got ran over three times by the VALET!!! The children in my group - four, the other adults- two...and we never walked in the center of the driveways!!! The parking garage is not only confusing but scary as it is poorly lit...I guess it was a blessing to have the highlights of random cars barreling down on us. This hotel came highly recommended and I guess my expectations were too high as I was sorely disappointed. Would I return? I am unsure, I enjoyed the hotel room, I loved the location, but I can get poor service or ran over anywhere on Peachtree!
25 July 2014
Rated 5.0 out of 5.0 by Sandy sausages Outstanding
This particular hotel is the most outstanding hotel . The hotel is beautifully laid out. The club lounge produces fresh food for breakfast and diner . This makes it a worth while spend to have a room on this floor. The decor is pure luxury and comfort the bathrooms feature a huge bath and large shower . Pillows soo soft giving a great nights sleep . The staff can't do enough the drivers will take you a mile which is a great service for all the shops. We had an issue returning our hire car the concierge sorted it all out within 10 minutes. The pool is magnificent and the sun loungers sooo comfy .Can't praise the hotel or staff enough .
25 July 2014
Rated 5.0 out of 5.0 by Caymantraveller Wonderful Sleep!
The bed was so comfy, great pillows, soft linen. Just what we needed after a long flight. The staff were very friendly and professional, and when I left a piece of clothing in the room after check out, they quickly found it and Fedexed it to me. Very happy with our stay, would stay again, and would definitely recommend to others.
24 July 2014
Rated 4.0 out of 5.0 by Cheryl Lynne Beautiful Hotel...Great Experience except for one incident
The Intercontinental Hotel in Buckhead is lavis and beautiful. I love the rooms and the linens are to die for. I slept like a log.
The front desk personnel was delightful and so much help. However, after driving 6 hours and getting to the hotel around 11:30 p.m. I was exhausted. I pulled up to the valet parking and the valet came and told me about the price difference between parking my car myself and having the valet park it. I asked him to park the car for me - that valet was fine. He asked me if I was sure (did I not look like I could afford it?) and I said yes.
So I got out of the car and walked around to the back to open the trunk so the bellman or someone could help with the bags. After standing there for about 4 minutes just looking around for some help, a car pulled up in back of me and a nice looking woman stepped out and three bellmen came to her rescue to get her 15 TARGET shopping bags out of her car and trunk. I was pretty upset at that point and unloaded the bags out of my trunk and walked over to the carts and unloaded my trunk with all my bags myself on the cart. This took at least 5 minutes of me unloading my trunk with two suitcases and briefcases and my computer with no help and the bellmen and doorman were still unloading the TARGET bags and chatting with the woman. When I tried to push it to the front door myself the bellman came running up and told me that I couldn't take the cart myself and that he would take it up to my room. I was very angry at that point and told him that since I had loaded the cart myself from my car that I should be able to do the easy part and take it to my room. He refused and took the cart in the door and to the front desk.
I was so upset that this point that I had to let him do it - and of course he stood in the room after unloading the bags and adjusting the thermostat waiting for his tip. I was over the edge and knew that I just needed to keep my mouth shut and give him a tip.
So other than that - the hotel is beautiful and I would definitely stay there again - maybe I should dress up to drive 6 hours to get there in order to get satisfactory service at the curb.
On a better note - Sam, the driver, that took me to my Friday morning meeting was a jewel. He was so kind and nice. He gave me his card and told me to call him when my meeting was over and that he would come and bring me back to the hotel.
He deserves Kudos for that.
23 July 2014
Rated 5.0 out of 5.0 by Jordan14 Comfortable bed and great Service
The service level is exceptional... was greeted with chocolat covered strawberries upon arrival!
23 July 2014
Rated 5.0 out of 5.0 by Ponderthis Never Disappoint
This is my go to hotel when I'm in the Buckhead area. I rented the penthouse suite and 6 other rooms to celebrate my best friend's birthday and without any type of prompt from me they noticed that I reserved several rooms and called to see if I was celebrating a special occasion. Upon arrival they had ballons, a chocolate cake , champagne in my room. They even managed to get most of the rooms close together on the 22nd floor. Above and beyond.
23 July 2014
Rated 5.0 out of 5.0 by tay7 Comfortable bed and great service.
Beautiful hotel. Extremely comfortable bed. Enormous bathtub. Very classy hotel with wonderful staff!
The location is convenient. Restaurants, shopping and entertainment close by. Safe atmosphere.
22 July 2014
Rated 5.0 out of 5.0 by murphyki Excellent
This was by far one of my best hotel experiences ever, everything went great I loved it
21 July 2014