Rated 4.4 out of 5 by 180
Rated 5.0 out of 5.0 by DLW5 Location and customer service
The Intercontinental Stephen F Austin is within easy walking distance of the various entertainment districts in the downtown area of Austin.
I stay exclusively at The SFA when I'm in Austin because I never feel like just another number when I'm a guest. I feel like I'm staying with friends.
14 September 2014
Rated 5.0 out of 5.0 by damorris Great Stay, great location
We stay often at the SFA Intercontinental. We love the location, the Roaring Fork and the bar. We love staying at SFA!!
10 September 2014
Rated 4.0 out of 5.0 by craigb_123 Historic hotel with good staff
I am a seasoned traveler. I would stay here again. it is usually out of my price range, but I book it when the price comes down...
07 September 2014
Rated 5.0 out of 5.0 by Andrew12 Comfortable and great location
Easy to get to in downtown Austin and overall service by the hotel was great.
06 September 2014
Rated 2.0 out of 5.0 by Tim06 Only thing 4-Star about this hotel was the price
The location of the Stephen F. Austin Intercontinental Hotel was excellent for our weekend getaway to Austin; it was very close to the state capitol and local attractions. The front desk accepted us for early check in, which was a plus.
The room itself was poorly laid out - the TV was not very visible from the couch or the bed, only the chair directly in front of it. The bathroom was very nice; I had expected a bathtub from the booking through IHG, but the room descriptions were very poorly written and not descriptive, so I may have mistaken it for another room.
The shower was one of the biggest issues with our stay. The plastic articulated shower head stuck out of the wall, fell on your head while you showered (you couldn't tighten it enough to keep it in place), and had broken free from the grout on the wall. Also, the place were the old shower head had been was just a pipe sticking out of the ceiling.
The bathroom mirror had a crack in it and the bathroom door had a large chip missing.
I had a really hard time sleeping in the bed; by about 1:30 AM was making comparisons to a piece of plywood. I have stayed in many IHG properties, and this bed was by far the worst.
We visited both the bar and the restaurant; they were both pretty good.
I was overall just disappointed with the attention to detail in our room; most of the little things that I would have expected from many of the more economical IHG choices were overlooked in a place I expected to be worth the money (as it is with other IHG luxury properties). I would not stay here again.
04 September 2014
Rated 5.0 out of 5.0 by El Viejon Birthday Surprise Stay
Had a wonderful time....GREAT CUSTOMER SERVICE and EXPERIENCE!!!
03 September 2014
Rated 5.0 out of 5.0 by Haley2014 Great Location and Sophisticated Feel
The hotel is centrally located in downtown Austin. The hotel has a very sophisticated feel that is perfect for business or leisure. I would definitely stay here again.
03 September 2014
Rated 5.0 out of 5.0 by rarcc Experience it for yourself
I've stayed several times and I keep coming back. The location is great, in the heart of downtown Austin, and the staff provides a personal attention that makes you feel that you are being tended to properly.
31 August 2014