Rated 4.4 out of 5 by 195
Rated 5.0 out of 5.0 by Reefy Excellent Stay
I stayed at the Intercontinental SF Austin during weekend 1 of the ACL festival, the hotel was full and still the staff and entire experience was excellent. The rooms were clean and bright, the beds comfy and the staff attentive. I am ready to book again for next year!
16 October 2014
Rated 5.0 out of 5.0 by alar1960 Nice hotel
Stayed one night while in Austin. Nice hotel, room was large and comfortable.
Only issue was with the mattress. It was a little uncomfortable - too hard and seemed to dip to the middle.
14 October 2014
Rated 1.0 out of 5.0 by MikeOB Staff is great----management response to problem VERY poor
We had three rooms for a one night stay. Beautiful hotel and very helpful staff. During the stay my wife had a medical issue that required hot water. There was no hot water. It was the afternoon and maintenance man was immediately sent. Problem was solved. Even though the desk staff knew that there was a medical issue in the hotel, no management staff called and asked about her. The issue happened again at 1:30 am and once again no hot water and no maintenance staff available. We checked out of the hotel at 5 am and sought medical help. My wife spent the nxt 36 hours hospitalized. Even though the night manager watched from behind the desk while my wife was loaded into our vehicle from the hotel wheel chair, over three days have passed and we have yet to be contacted either by phone, email or otherwise by anyone from the hotel management. Once again, the hotel staff were extremely helpful, the room was beautiful, but the experience was very very memorable in the wrong way. No organization can rise to a higher level than it's leadership and in any business care for your customers must be #1. In this case the SFA failed.
10 October 2014
Rated 5.0 out of 5.0 by SLSJ Great location!
This hotel has a great location -- just one block from Austin's famed 6th Street entertainment district and within walking distance of the newer areas such as the 2nd Street District and the Warehouse District. Lots of food trucks and quick bites close by, as well as local BBQ favorites and nice restaurants.
09 October 2014
Rated 5.0 out of 5.0 by hbc75 Amazing Local History and Charming Staff
I'd like to say that the Stephen F. Austin exceeded all of our expectations. Starting with the history of the building and the structure, the lobby upon entering will blow you away if you like architecture like me. The warm welcome from the valet staff opening your taxi door and jumping in to help with your luggage, to the friendly front desk staff upon checking in is above and beyond. Every one of the staff at this hotel were warm, friendly and treated you like an old friend and conversed with you each time beyond what you were there for. The rooms were clean and friendly and had every amenity you could ask for. We had Club Continental room and this was an added benefit to get continental breakfast each morning included. I love Austin and this hotel is an ICON in this gorgeous and friendly city.
06 October 2014
Rated 5.0 out of 5.0 by Carito02 Excellent Customer Service
I definitely recommend this Hotel to any family member or friend. During my stay, the staff was very friendly, we had a fast check-in, the room was super clean and neat, the location selected had a great restaurant, there were interesting touristic places to visit a couple of blocks away, and it had a perfect distance not too far from the airport.
06 October 2014
Rated 5.0 out of 5.0 Short stay but good experience
We enjoyed the service and the valet right in front of the building. It was easy to get in and out for our brief stay, and that was important for us.
30 September 2014
Rated 4.0 out of 5.0 by Ms TRF great downtown location
Great location downtown. Small rooms. Older hotel but well kept.Very clean rooms and great service.
25 September 2014