Rated 4.4 out of 5 by 136
Rated 5.0 out of 5.0 by Breaa Comfortable bed and friendly staff
The location of the hotel was perfect for doing everything in the downtown area. The beds were super comfortable and the rooms were very clean. The staff was very friendly and went out of their way to be as helpful as possible to meeting our needs. Especially the concierge ladies to which we owe our thanks to for all of the information they provided us with for the holiday schedule of events.
16 July 2014
Rated 1.0 out of 5.0 by NewlyWedsJune2014 Disappointing Wedding Experience
I regret to inform that we did not have the most pleasant experience at the Stephen F. Austin for our wedding weekend. Upon check in, I was troubled that they did not have our room ready. (Note: my soon-to-be-bride and I attempted to check in around 10 pm after a long, full day of last minute wedding day prep, rehearsal and rehearsal dinner.) We arrived at the front desk only to be given a quizzical look -- as though they were not expecting us (despite having a room block for our guests within the hotel). After waiting for about 15 minutes, we were given keys to our room. When we were up to "our room" we found that the room was already occupied. We went back downstairs and explained that to the gentlemen at the front desk and waited another 10 minutes before being given another room . . . mind you this was after we were asked to show proof of our reservation and ID. Not how we envisioned our stay to begin, but we were inclined to chalk it up to pre-wedding exhaustion/nerves.
The next evening, my now-bride and I went up to our room after our wedding reception but before meeting up with some friends and families for a night cap in the hotel bar (after midnight) -- only to find that the champagne that was supposed to be in our room was not there yet. (Turns out that the champagne was mistakenly delivered to my sister's room before she informed the front desk to retrieve and deliver to our room). Also, I noticed that the room had not been adequately cleaned. The pre-wedding bridal snacks were left on the kitchen counter with half eaten crackers, cheeses, and half-filled glasses of coffee strewn about the living room.
Another disappointment came from learning that several friends and family members were apparently told that the bar was closed -- however, that was not the case. While some friends were able to find their way to the back patio of the bar, we lost several friends due to the confusion.
We had great expectations from the Stephen F. Austin -- the customer service leading up to the big day was impeccable -- but were sadly disappointed. Hope that this was an isolated incident and that these same mistakes are not made again in the future.
14 July 2014
Rated 5.0 out of 5.0 by Kristeen1 Business Stay
I love to stay here if I can as the staff are great, the opportunity for good food is within walking distance and the rooms are quiet!
14 July 2014
Rated 5.0 out of 5.0 by jacob15 Great Hotel, Great Location
The hotel and room were clean and very well appointed, the staff was knowledgeable and attentive to all our needs, and the location was great, we were visiting Austin to tour the UT campus which was only about a 5 minute drive away. Its also within walking distance of the Texas Capitol which was great since we didn't have to rent a taxi or take our truck out of the parking garage. Overall, I highly recommend this property and I'll definitely be staying again any time I return to Austin.
13 July 2014
Rated 5.0 out of 5.0 by Havner What a great time we had!
Me and the wife spent only two nights. But it was great! The staff always had a smile, as if they loved what they did. They never seemed off put by our questions. The pool and fitness area was more impressive then i imagined. Having the second floor bar/lounge with a balcony overlooking the main street was very cool. The attached resteraunt "Roaring Fork" was impressive and the steaks were one of the best I've had. The breakfast area was perfect and the staff there was awesome. The room was nice and spacious. Bathroom was really big. Bed was super comfortable. The doorman and valet attendants were full of energy and ready to help, a great way to start our stay. Overall, just a great experience. I've stayed at some very nice high end places. This one just seemed to have what we were looking for and delivered on every level for us. Thanks again to everyone who made our stay a great one!
13 July 2014
Rated 5.0 out of 5.0 by TheJackBauer Impeccable Experience
Pristine hotel with impeccable staff. A flawless, first class experience.
09 July 2014
Rated 5.0 out of 5.0 by JaimieD Great location and accommodations.
Amazing location in Austin with a large hotel room with great accommodations and friendly staff.
08 July 2014
Rated 4.0 out of 5.0 by RyanVW Nice room, high price.
The room was nice and bed comfy. The room did not cool like we would have preferred so slept with only a thin sheet all night. It is a very busy part of town at night, so things were a bit loud until around 3a.m. The price was very high for what you get, but the location is great.
08 July 2014