Rated 4.0 out of 5 by 86
Rated 4.0 out of 5.0 by Stephen9999 Great Experience! (Except for the noisy residents across the hall)
My wife and I stayed here on our wedding night. The hotel itself was very nice and very clean. We weren't there very long, so I can't really speak to much else. They did leave a bottle of champagne in our room to celebrate the wedding, which was very nice! The valets were very prompt and efficient too.
Only problem was a group of people staying across the hall who were very loud, very early in the morning... not the kind of experience we were expecting in a nice hotel like this. We notified the front desk, but it took a while for security to come and quiet them down. Otherwise, would have been 5 stars :\
02 December 2013
Rated 1.0 out of 5.0 by Lesl Not favorable
The only good thing was the location. The room was small and totally overpriced. I have stayed at many Holiday Inns and was pleased in most cases. If I did not have the points, I would not have stayed there. I felt that the staff did not care that I was a member of Priority Club. Valet was also overpriced. I have stay in four-star hotels in Hawaii and the Valet Parking was one-third the cost. When I checked the coffee there were two one-cup packs; one regular and one decafe. Both my wife and I drink regular coffee. Most hotels have two of each. Why must I enter an e-mail address below when where it says nickname it says not to enter your email address! The toilet paper was cheap also!
13 November 2013
Rated 2.0 out of 5.0 by mbrander Poor Service for IHG Platinum member
Not impressed with the level of service or perks as an IHG Platinum Member who spent over 150 nights in IHG hotels in 2013.
11 November 2013
Rated 3.0 out of 5.0 by BDalzell Housekeeping was below expectations
Service was poor. Housekeeping left bath towels but nothing else. I had to call for hand towels, washcloths, etc. We did not receive turn-down service our last evening at this property.
Not a 'real' club. The club was open to the public for breakfast. We had to pay for it and then go to the desk to have the charge removed.
Location is excellent.
07 November 2013
Rated 5.0 out of 5.0 by CHJTEX Wonderful Game Weekend
The Stephen F. Austin Hotel in Austin, Texas is elegant and perfectly located for access to the University of Texas football games and the exciting 6th Street nightlife. With our Intercontinental Gold Ambassador membership, we were treated to an upgrade, a luxurious suite. My husband, who rarely raves about anything, raved about the comfortable room. While we were excited to see our son and cheer the Longhorns with him, the added pleasure of our stay at the Stephen F. Austin made it a weekend to remember.
06 November 2013
Rated 4.0 out of 5.0 by Anothertrip42 Intercontinental In Austin
We arrived around 2:15 PM and advised that it would be at approx. 1hr. before our room would be ready. We had to check our bags at the front desk and returned later to check in. We found our room to be
somewhat cramped in size and the bath had not been properly cleaned...Toilet seat lid with unknown marks and hair in the bathtub, but everything else seemed to be in order. We would gladly have waited a few more minutes for the room to have been properly cleaned. Front desk was courteous but appeared to be disorganized, evidently due to a full house the previous day. It seemed like a lot of people who wanted to check in had to wait with their luggage in the lobby.
We had an excellent dinner at the Roaring Fork adjacent to the hotel.
I would recommend this hotel, but with some reservation, based on this experience.
01 November 2013
Rated 2.0 out of 5.0 by Greeno2014 Balcony bar is a delight--but don't order the food.
In Austin to attend a wedding with long-time friends, we chose the Steven F Austin hotel because it was a special occasion. Unfortunately, the hotel was a huge disappointment. The rooms were small, and at the fortune they cost, not particularly special. Towels were rough and a gray--I've had softer cleaner towels at a much lesser hotels. The power charging icon on the bedside tables and desks was very confusing; it looked like you could place your device on the circle to charge, instead it was pointing to outlets on the side of the furniture.
Worst of all was the terrible food and service in the 2nd floor bar. Every single food item we ordered, at 3 different dining times, was ice cold. The outside service was also slow and inattentive--we usually ended up walking to the bar (great bartenders, by the way) to get a drink rather than wait.
That being said, the balcony is a lovely place to sit on a fall evening and that is why it was disappointing to have such below standard service.
31 October 2013
Rated 5.0 out of 5.0 by ninos wonderful stay
The room was lovely and large. We had the king deluxe with a couch.
The bathroom was beautiful. Everything was spotless.
The staff was very friendly and knowledgeable.
The location is perfect for experiencing downtown Austin.
We loved it and would highly recommend it.
20 October 2013