Rated 4.4 out of 5 by 167
Rated 5.0 out of 5.0 by isgraves Best Location in Downtown Austin
Location, Location, Location...this hotel is a walk from the Capitol building, the bridge to see the bats at night, and obviously 6th Street entertainment. Skip the car and use a taxi for any destinations bordering downtown.
The staff is helpful and friendly. And while I didn't have anything go wrong during my stay, I did witness the front desk going out of their way to accommodate a guest who did have problems.
The rooms are clean and comfortable. This is my second stay here and the executive style king and the traditional double rooms both were decorated in more traditional styles. The beds are comfortable and I think the pillow firmness varies so you can choose the right pillow for yourself.
I didn't eat or drink at the hotel, as I went to the various offerings just a short distance from the hotel. Being downtown, there are convenience stores a close walk to, which can help compensate for the parking fee to valet your car. I didn't find a corkscrew in my room, but guess there was one available at the front desk (a pain to have to ask for one)...the wine in the room comes with screw tops.
15 August 2014
Rated 5.0 out of 5.0 by JKHann Excellent Stay
Hotel is ultra modern with amenities, but yet decor is in keeping with theme of Austin, TX and the overall feel of hotel. Great for business in downtown Austin. Roaring Fork steakhouse connected to main lobby. Upscale bar/lounge on second floor.
14 August 2014
Rated 3.0 out of 5.0 by 70Chevelle sirens and drunks
was on the ninth floor and heard sirens all night, then about 2:30AM the drunks show up in the room next to us and partied the rest of the night, tried calling the front desk but no one picked up the phone. got NO sleep, had better experiences at motel ... at a lot cheaper price...........this by far is the worst IHG hotel ive ever stayed in.
13 August 2014
Rated 5.0 out of 5.0 by MagicBanker Clean rooms, excellent sleep amenities, courteous staff
My room was clean with extra care taken to welcome me. I had the choice of firm or soft pillows, and the pillow chocolates were just the added touch to my long stressful day. The courteous staff members were always available to assist. I will definitely stay at this hotel the next time I am in downtown Austin.
11 August 2014
Rated 5.0 out of 5.0 by Davidpky Always friendly staff
I enjoy staying at SFA when in town for business. I know I have other choices though with the great location (across the street from our office), surrounding amenities and friendly staff. I will be back! I truly enjoy relaxing in the SAF 2nd floor bar before retiring for the night.
11 August 2014
Rated 4.0 out of 5.0 by jackie345 Kein kostenloses Trinkwasser!
Ich war geschäftlich Unterwegs. Auf Nachfrage an der Rezeption hat man mir mitgeteilt, dass es auf den Zimmer kein kostenloses Trinkwasser gibt. Das ist meiner Meinung nach ein großer Mangel der nicht zu unterschätzen ist. Schließlich war es außerhalb des Hotels über 37°C heiß und der Preis von über 6 Dollar pro Flasche ist mir zu hoch. Kostenloses Wasser ist eigentlich eine gewöhliche Sache in anderen Hotels in Austin bzw. in jedem Restaurant dort.
Sonst gab es nichts zu beanstanden.
11 August 2014
Rated 5.0 out of 5.0 by LMG33 Lovely room and so close close to great downtown eateries
This hotel was chosen for a 2 day school I attended. It was very nice and comfortable. The staff was very friendly and helpful. The overall location was great for experiencing some of the delicious restaurants close by and other nightlife. I would love to visit Ausitn again on a non business trip and stay at this hotel.
08 August 2014
Rated 5.0 out of 5.0 by Happily Married Wow what a great Staff!
My wife and I selected the hotel because of the location of hotel on Congress street.
What were surprised about the quality of all of the staff!
From the waitress in the lounge to the front desk, valet team to our phenomenal Concierge.
Pleasant, Efficient and Courteous they made our 34th Wedding Anniversary a memorable event.
We will be back again.
07 August 2014
Rated 5.0 out of 5.0 by CS53 Son's wedding weekend and reception
Every aspect of the week-end was excellent including front desk, timely laundry service (had several requests for wedding attire services) bar, restaurant, and wedding reception! Congrats to all staff and especially wedding planner for guest accommodations and reception!
07 August 2014
Rated 5.0 out of 5.0 by ngartner Beautiful hotel and terrace bar with amazing view
My boyfriend and I spent a weekend here for our anniversary. The hotel was gorgeous, the rooms, although a bit small, were wonderful. They were exceptionally clean and very tastefully decorated. The bathroom in our guest room was fantastic-very spacious and great lighting. The lobby was attractive and inviting.
I had always wanted to go to the Terrace Bar, which has a great outdoor balcony with views of Congress Ave and the State Capitol building. The ambiance on the balcony was quite nice, comfortable chairs and couches and not too crowded. My only complaint was that the bar mixed drinks were very expensive and did not taste good.
I'm sure that's probably typical for a hotel bar, but I have had wonderful drinks at the Driskill Hotel bar down the street, and had hoped that the drinks here would be similar. My advice would be to definitely check out the Terrace Bar, but stick to wine or beer. Overall a great hotel experience.
07 August 2014
Rated 5.0 out of 5.0 by gwendolyn Step back in time
Don't miss this authentic trip back in time while you enjoy beauty and luxury at once.
06 August 2014
Rated 4.0 out of 5.0 by Lacious Staff made the difference...
My original, confirmed room was not available upon check-in. I was offered a lesser room that would not fully accommodate our family needs. The on-duty property manager worked to find a suitable (yet still lesser) room and... this is the difference... righted the negative situation with a substantially reduced rate.
I am a Platinum Ambassador and very loyal to the IHG brand. I don't expect the staff to move mountains for me; however I do appreciate the recognition and the commitment to service in return for my loyalty.
06 August 2014
Rated 3.0 out of 5.0 by Court34 Review
The hotel was great for the location. You can tell they take great care of the hotel lobby, club, bar and restaurant. The price of the suites are overpriced and I would not recommend a suite but possibly a standard room for the location and value.
06 August 2014
Rated 5.0 out of 5.0 Friendly staff comfortable clean rooms
I stayed in this hotel for business and this was my second stay. The staff are friendly and rooms are comfortable and clean.
I would recommend this hotel.
03 August 2014
Rated 5.0 out of 5.0 by CeCe1212 Great service with kudos to the staff
Very nice property with an extremely convenient location, close to many activities. Rooms were comfortable and though the hotel was very busy with several big events, the staff didn't slight or ignore the guests who were not connected to those events. Wonderful weekend getaway!
31 July 2014
Rated 3.0 out of 5.0 by ECB03 Wedding Review
Good ambience, beautiful lobby, small rooms for price, need to give more attention to ensuring lobby coffee is full.
30 July 2014
Rated 4.0 out of 5.0 by Klaus2014 Spacious rooms, comfortable and clean
I was very impressed with the size of the room and cleanliness and comfort of it all. The bed was soft but not worn-out soft, the bathroom also large and attractively designed, and enough space for my clothes and other items. The curtains were black-out curtains and the windows kept the noise out. The staff was friendly and overall the hotel gave an impression of style and class. Definitely recommend it.
29 July 2014
Rated 5.0 out of 5.0 by Marzguy Comfortable Hotel
From check in to check out I had the most comfortable stay provided by the hotel staff.
29 July 2014
Rated 5.0 out of 5.0 by Charlie7085 Bill
Final bill included items from the mini-bar which were never used.
27 July 2014
Rated 5.0 out of 5.0 by 2birdsnest Late anniversary getaway
This was our anniversary night and first night away from our kids! We were upgraded to a junior suite which was fantastic. I love how close we were to everything downtown.
23 July 2014
Rated 5.0 out of 5.0 by evad714 Great Staff
rooms are a bit small. Our friend had a much larger room with sitting area. That is more of the size room I was expecting. I did not experience any of the AC noise I had heard others talk of. Overall a really nice property with great friendly staff. Wish I would have had more time to try the restaurant.
22 July 2014
Rated 5.0 out of 5.0 by GoDogGo Wonderful restored downtown Austin hotel
We used points to get an upgrade to the upper floor. Room was spacious and well-appointed; bed was comfortable; closet and bath were large and well-lit.
Staff is awesome and attentive.
We will go back!
22 July 2014
Rated 5.0 out of 5.0 by Gratz Great hotel, great location, staff treats you right!
My wife and I we able to combine business and leisure with a quick trip to Austin. It was her first trip to Austin and wanted her experience to be memorable. Staff took great care of us, the room was well prepared and a good size. Everyone very nice and my wife loved Austin.
20 July 2014
Rated 5.0 out of 5.0 by Breaa Comfortable bed and friendly staff
The location of the hotel was perfect for doing everything in the downtown area. The beds were super comfortable and the rooms were very clean. The staff was very friendly and went out of their way to be as helpful as possible to meeting our needs. Especially the concierge ladies to which we owe our thanks to for all of the information they provided us with for the holiday schedule of events.
16 July 2014
Rated 1.0 out of 5.0 by NewlyWedsJune2014 Disappointing Wedding Experience
I regret to inform that we did not have the most pleasant experience at the Stephen F. Austin for our wedding weekend. Upon check in, I was troubled that they did not have our room ready. (Note: my soon-to-be-bride and I attempted to check in around 10 pm after a long, full day of last minute wedding day prep, rehearsal and rehearsal dinner.) We arrived at the front desk only to be given a quizzical look -- as though they were not expecting us (despite having a room block for our guests within the hotel). After waiting for about 15 minutes, we were given keys to our room. When we were up to "our room" we found that the room was already occupied. We went back downstairs and explained that to the gentlemen at the front desk and waited another 10 minutes before being given another room . . . mind you this was after we were asked to show proof of our reservation and ID. Not how we envisioned our stay to begin, but we were inclined to chalk it up to pre-wedding exhaustion/nerves.
The next evening, my now-bride and I went up to our room after our wedding reception but before meeting up with some friends and families for a night cap in the hotel bar (after midnight) -- only to find that the champagne that was supposed to be in our room was not there yet. (Turns out that the champagne was mistakenly delivered to my sister's room before she informed the front desk to retrieve and deliver to our room). Also, I noticed that the room had not been adequately cleaned. The pre-wedding bridal snacks were left on the kitchen counter with half eaten crackers, cheeses, and half-filled glasses of coffee strewn about the living room.
Another disappointment came from learning that several friends and family members were apparently told that the bar was closed -- however, that was not the case. While some friends were able to find their way to the back patio of the bar, we lost several friends due to the confusion.
We had great expectations from the Stephen F. Austin -- the customer service leading up to the big day was impeccable -- but were sadly disappointed. Hope that this was an isolated incident and that these same mistakes are not made again in the future.
14 July 2014
Rated 5.0 out of 5.0 by Kristeen1 Business Stay
I love to stay here if I can as the staff are great, the opportunity for good food is within walking distance and the rooms are quiet!
14 July 2014
Rated 5.0 out of 5.0 by jacob15 Great Hotel, Great Location
The hotel and room were clean and very well appointed, the staff was knowledgeable and attentive to all our needs, and the location was great, we were visiting Austin to tour the UT campus which was only about a 5 minute drive away. Its also within walking distance of the Texas Capitol which was great since we didn't have to rent a taxi or take our truck out of the parking garage. Overall, I highly recommend this property and I'll definitely be staying again any time I return to Austin.
13 July 2014
Rated 5.0 out of 5.0 by Havner What a great time we had!
Me and the wife spent only two nights. But it was great! The staff always had a smile, as if they loved what they did. They never seemed off put by our questions. The pool and fitness area was more impressive then i imagined. Having the second floor bar/lounge with a balcony overlooking the main street was very cool. The attached resteraunt "Roaring Fork" was impressive and the steaks were one of the best I've had. The breakfast area was perfect and the staff there was awesome. The room was nice and spacious. Bathroom was really big. Bed was super comfortable. The doorman and valet attendants were full of energy and ready to help, a great way to start our stay. Overall, just a great experience. I've stayed at some very nice high end places. This one just seemed to have what we were looking for and delivered on every level for us. Thanks again to everyone who made our stay a great one!
13 July 2014
Rated 5.0 out of 5.0 by TheJackBauer Impeccable Experience
Pristine hotel with impeccable staff. A flawless, first class experience.
09 July 2014
Rated 5.0 out of 5.0 by JaimieD Great location and accommodations.
Amazing location in Austin with a large hotel room with great accommodations and friendly staff.
08 July 2014