Rated 4.0 out of 5 by 150
Rated 4.0 out of 5.0 by lyn54 great stay
we stayed on new years eve.we had a great time at the lounge.friendly staff and there was live music. our room was nice and comfy!!! we will be staying there again!
January 6, 2013
Rated 1.0 out of 5.0 by Unsatisfiedcustomer Disgrace to a good hotel chain name (Crowne Plaza)
The lobby/ restaurant was very cold. I had requested a room away from elevator, but was given one close to elevator with a very loud/disturbing noise. I was planning to stay 4 nights, so I requested a room change after first night. The towel in second room was spotty with dark stains. I called the front desk to talk to manager on duty/front desk/ GM, none was available. I left my cell phone to be contacted, no one butter to call.
December 17, 2012
Rated 5.0 out of 5.0 by moon63 Excellent stay.
Austin Crown Plaza is top of my list in places to stay. The staff bends over backwards to make you feel comfortable. Excellant all around!!!
December 17, 2012
Rated 1.0 out of 5.0 by NWDGTY Poor to no internet service
Poor to no internet service all week-end also the TV was working intermittenly. Spend 30 minutes with their technical service and the internet only worked about 15 minutes.
December 15, 2012
Rated 5.0 out of 5.0 by Chin Great and friendly staff!!
I have stayed in this hotel over 60 times during the last 2 years. The rooms are clean and in good condition and the hotel has made improvements over this time period such improved wifi and flat screen TVs with new consoles. The best feature of the hotel is the friendly and helpful staff. From the bellhops; the managers; check in staff; restaurant hostesses, cooks, and wait staff, and the ladies in the VIP loung, all were very helpful and professional. I was always greeted with a smile and after the first few trips often by name. I especially want to thank Tim and Sarissa for all of their asstance.
December 4, 2012
Rated 2.0 out of 5.0 by fish28 older hotel
this hotel is an older hotel that really needs an update considering its title. The bathrooms are very very small and the rooms are just okay. The Tv service really needs to be improved from its limited choice of sports, pay movies and adult channels to channels more tuned to a wide array of travelers. A paint job to brighten up the rooms would not hurt as well as some febreze in the smoking rooms. Just because a guest is a smoker does not mean they want the room to smell like an old ashtray. the TV's could be mounted on the wall to make watching TV more enjoyable.
November 27, 2012
Rated 2.0 out of 5.0 by austinguest boogers on the wall
dirty room, requested wakeup call from front desk worker Chris never happened
November 26, 2012
Rated 4.0 out of 5.0 by MMMMM Bathroom toilet paper
Ridiculously thin paper, so bad even when double it was still sheer, toilet required 3 flushing for every flush.
November 20, 2012
Rated 4.0 out of 5.0 by MMMMM Quinceanera
Any positive review is negated because you cannot manage a party held at you facility.
F1 international tourist were treated to kids running around in the lobby and elevations and floors of the hotel. Staff didnt seem to have an issue with it. Kids 5-10 years old running through the lobby and the check in is just unprofessional and rude. Your Staff especially night staff was very sub-standard.
International visitors were treated just like any other visitors without any welcome or special services. You had to ask and always with very little information.
Austin did not know how to me a world class venue, unsophisticated, very provincial and small town attitude.
November 20, 2012
Rated 5.0 out of 5.0 by Abilene Excellent
Recently we have stayed at the Crowne Plaza in Key West in September 2012 and again in Austin in November 2012. Both times we had our rooms upgraded since we are a priority member. Our rooms were excellent. We were upgraded to a suite both times and had a very clean room and a great staff. I would recommend Crowne Plaza for every time you stay in a Hotel.........Make it your favorite home away from home. from Abilene, TX
November 14, 2012
Rated 3.0 out of 5.0 by MW11 Elevator issue
The middle elevator didn't work for the length of my stay. This wouldn't have been an issue if this elevator wasn't the default elevator. The 4th floor button didn't work...even after the doorman attempted to make it work . It was obviously a known issue based on comments made by the doorman.
The bed was also very small. It was smaller than a queen size.
This hotel is centrally located and convenient to many locations in Austin.
November 7, 2012
Rated 4.0 out of 5.0 by Austinlover older, reasonably comfortable, affordable
Rooms are on the small side (its an older hotel right next to what used to be Austin's airport) but generally comfortable and location at 290 and 35 is good. If you know Austin you can easily avoid using 35 tho it can get you downtown fast (when its not clogged!). Beds could do with an upgrade, but I'm picky and have a bad back. Decent restaurant and bar with sensible prices. Friendly, helpful staff. Awkward entry from 290 exit westbound (watch out for fast traffic on inside lane) but Austin's road pattern is decidedly European and weird by US standards. Definitely a good value!
November 3, 2012
Rated 5.0 out of 5.0 by SusanD great experience
We went to Austin for a weekend getaway, it felt like we went home to family! The staff Kevin, Roy, Tim and Auggie were always happy to help us. We only booked two nights thinking we would go to San Antonio, but with all the great sites and music in Austin we decided to stay. The staff at Crowne Plaza worked overtime to help us get a room in their already booked hotel. We will be back to Austin and return to the same warm and friendly hotel
Thank you for making our weekend even more special!
Susan and Bruce; Orlando FL
November 2, 2012
Rated 2.0 out of 5.0 by weddingmom Wedding Block Agreement
We liked the overall hotel. The housekeeping staff was incredibly fast delivering an extra blanket. The valets were courteous and helpful in helping us unload our tons of wedding stuff. They were just as helpful when we left.
However, it was the contract for the block of rooms that presented the problem. Guests did not receive their breakfast vouchers even though I took the signed contract down to the front desk. It was supposed to be taken care of and yet the very next morning at least one of our guests didn't receive breakfast vouchers.
There are probably other hotels in Austin who offer the same value and will actually honor their contracts.
November 2, 2012
Rated 3.0 out of 5.0 by TexasGinger Wedding Block with Contract
I entered into a contract with the Crowne Plaza Austin for a wedding, reserving a block of rooms at a specified price which would include a voucher for the breakfast buffet. When I checked into the hotel, I wasn't given a voucher. Had to take my contract down to the front desk, and was still given a 'line' like 'okay, we'll give this voucher to you, but ....' I found out later that other guests who booked under the wedding block didn't get their breakfast vouchers either. The hotel itself was fine, honoring their contractual agreements without hassle to the guest - not good.
October 31, 2012
Rated 3.0 out of 5.0 by Neal Great Service but Old Property
Having stayed in several Crowne Plaza both in the US and abroad. I have to say that even though the customer service was above par, the property and rooms did not feel like a Crowne Plaza.
Apart from being one of the smallest bathrooms (even smaller than ones in NY), the door was old and chipped on the sides.
The sink was cracked and gave an appearance of uncleanliness.
Found hair and spots on the bathroom floor.
Overall clean, but felt damp.
October 30, 2012
Rated 5.0 out of 5.0 by ohiodiva excellent staff members
I want to thank the following staff members for going out of their way to make my recent stay outstanding. Kirsten and Kevin at the front desk were so willing to help; they are a real credit to your company. Alahondro in Housekeeping went to a lot of trouble to retrieve some clothing that I had left in my hotel room. Thank you to all!
October 28, 2012
Rated 5.0 out of 5.0 by Karl47 Great Place to Stay
I stay at the Crowne Plaza when ever I am in Austin on business. It is a great location for what I need to do and close to several great places to eat. It is very clean and well kept. The staff is outstanding. I always look forward to going back because I know it will be a pleasent stay.
October 26, 2012
Rated 4.0 out of 5.0 by DCFM900 Duty Manager
Hwe was a big help with relocation of a proper room.
He is a value to your staff
October 25, 2012
Rated 4.0 out of 5.0 by Dave118 Doors Slamming
I just wish that something could be done about the doors to the rooms being so noisey when they close. There was doors slamming late into the night evertime someone entered their room.
October 24, 2012
Rated 5.0 out of 5.0 by Ridgerunner65 All around great stay!
My stay at Crowneplaza was a very relaxing time with no surprises. My room was clean and comfortable, the food was great. I would recommend a stay there to everyone.
October 24, 2012
Rated 5.0 out of 5.0 by Wally13 Comfortable bed and room, eeceptionally clean
Excellent staff, excellent service, exceptionally clean, great bar and restaurant, very friendly and courteous staff
October 13, 2012