Rated 4.7 out of 5 by 629
Rated 2.0 out of 5.0 by Bren79 Service and food quality down hill in 12 months
After spending 8 nights in a private villa we decided to end our holiday at this property.
We have stayed here before and knew what was on offer facilities wise.
Checkin was perfect and every one in the club lounge gave amazing service.
However the service and food quality at other venues has dropped significantly since we were last here 8 months ago.
There was one meal we had where the food was just un edible it was taken off our bill but still, you have to remember that this venue inflates their food prices to even fancy 5 star restaurant prices less than 20 min drive away but the food quality does not even come close.
The service the the breakfast venue has gone to surprisingly low levels. one day 1, i went to breakfast and was not greeted but grunted at and felt like i was being an inconvenience to the staff having to seat me.
There was a little improvement on day 2 but not much. We were offered hot drinks on arrival but not again offered top ups.
Last time we were here it was almost annoying how much were were asked would you like can i get this time nothing.
So as you can imagine we were a little miffed. Then on our last night we get back to our room not super late but after 9pm. and our air-conditioning was not operating. In one area of our room the temperature had increased by 10oC.
What infuriated us was we had turned down service and that person never reported it and you could defiantly feel it. so we had to wait an hour, when we wanted to be asleep. to have it repaired.
So our stay was marred, would i come back i am still unsure at this time.
17 April 2015
Rated 5.0 out of 5.0 by Nat77 Highly Recommend Staying Here!
Our family stayed at the Bali Intercontinental (2 adults and 2 kids) and loved the experience. We had booked a room that included Club privileges, and from the moment we checked in (at the club lounge) were looked after by fabulous staff who made the entire experience relaxing and enjoyable.
This hotel is great with kids, they have multiple pools, a great kids club and fantastic baby sitters. The kids loved meeting other kids, whilst we enjoyed some quiet time and cocktails by the club pool.
The staff were helpful, friendly and the entire experience was fantastic - we will be going back as soon as we can!
16 April 2015
Rated 4.0 out of 5.0 by ティエン 景観の素晴らしさとサービスの良さ
16 April 2015
Rated 4.0 out of 5.0 my comments
I have provided my experience, it was very good the hotel is great
15 April 2015
Rated 5.0 out of 5.0 by KA71 Brilliant Family Hotel
Very enjoyable family holiday at this well maintained hotel on a nice stretch of beach. Located in a quiet, relaxing enclave of the island, the frantic pace of Kuta/Seminyak is literally miles away.
Beautiful grounds with multiple swimming rooms, great spa and gym, selection of restaurants for breakfast and throughout the day. Very enjoyable and relaxed restaurant/bar right on the beach was excellent for having an early dinner with the family.
It is evident that the hotel is extremely well managed from every point of touch. We met the F & B Manager, Executive Chef and Manager numerous times along with many of the other key staff.
I would go back for the quality of the excellent kids club, Planet Trekkers, alone though. Putri, Supini and all the lovely ladies there took wonderful care of our children. The kids club is very flexible and fun! Our children have not stopped talking about all their new friends at 'kids club'. What more could everyone ask for!
Thank you and see you later in the year.
15 April 2015
Rated 4.0 out of 5.0 by Singapore 2 Not too Bad :)
This hotel is lovely...the main pool is great and the pavilion in the middle of the pool is really wonderful and relaxing.
14 April 2015
Rated 5.0 out of 5.0 by Stoffi Sehr schönes Hotel zum Relaxen
Hervorragendes Hotel zum Relaxen mit ausgesprochenem freundlichem und hilfsbereitem Personal!
13 April 2015
Rated 5.0 out of 5.0 by crystalh230 Good Hotel
Hotel grounds, location to beach, and service were exceptional. Guest rooms are rather tired/old and not extremely clean but are very large and spacious.
11 April 2015