Rated 4.7 out of 5 by 629
Rated 2.0 out of 5.0 by Bren79 Service and food quality down hill in 12 months
After spending 8 nights in a private villa we decided to end our holiday at this property.
We have stayed here before and knew what was on offer facilities wise.
Checkin was perfect and every one in the club lounge gave amazing service.
However the service and food quality at other venues has dropped significantly since we were last here 8 months ago.
There was one meal we had where the food was just un edible it was taken off our bill but still, you have to remember that this venue inflates their food prices to even fancy 5 star restaurant prices less than 20 min drive away but the food quality does not even come close.
The service the the breakfast venue has gone to surprisingly low levels. one day 1, i went to breakfast and was not greeted but grunted at and felt like i was being an inconvenience to the staff having to seat me.
There was a little improvement on day 2 but not much. We were offered hot drinks on arrival but not again offered top ups.
Last time we were here it was almost annoying how much were were asked would you like can i get this time nothing.
So as you can imagine we were a little miffed. Then on our last night we get back to our room not super late but after 9pm. and our air-conditioning was not operating. In one area of our room the temperature had increased by 10oC.
What infuriated us was we had turned down service and that person never reported it and you could defiantly feel it. so we had to wait an hour, when we wanted to be asleep. to have it repaired.
So our stay was marred, would i come back i am still unsure at this time.
17 April 2015
Rated 5.0 out of 5.0 by Nat77 Highly Recommend Staying Here!
Our family stayed at the Bali Intercontinental (2 adults and 2 kids) and loved the experience. We had booked a room that included Club privileges, and from the moment we checked in (at the club lounge) were looked after by fabulous staff who made the entire experience relaxing and enjoyable.
This hotel is great with kids, they have multiple pools, a great kids club and fantastic baby sitters. The kids loved meeting other kids, whilst we enjoyed some quiet time and cocktails by the club pool.
The staff were helpful, friendly and the entire experience was fantastic - we will be going back as soon as we can!
16 April 2015
Rated 4.0 out of 5.0 by ティエン 景観の素晴らしさとサービスの良さ
16 April 2015