Rated 4.6 out of 5 by 193
Rated 5.0 out of 5.0 by Nicky Joe the proper care of customers
at the Phoenicia one is immediately cognizant that the guest comes first with first class service and a caring attitude by staff. it is indeed like my home away from home in the sense of a secure, safe, sincere atmosphere where one can escape to his or her own dreams.
July 1, 2015
Rated 5.0 out of 5.0 by parkway Staff at the IC Lounge is GREAT!
Ibrahim is wonderful. We love staying here and I will be back in Beirut and the Phoenicia this week. We love the club lounge, the pool and of course the room. As a RA the only thing that upset us was the man with the minibar accused us of doing something with the drinks in the minibar and said that we could not be drinking them. Well of course that really upset me. That was the only time anything like that has ever happened. Thanks to the staff!
June 28, 2015
Rated 5.0 out of 5.0 by abed22 Comfortable bed and great service
everything was great. The club team made my experience even better
June 27, 2015
Rated 2.0 out of 5.0 by BostonJun2015 Bad Experinace
I have been in different intercontinental locations. Phoenicia Beirut was a bad experience:
- My Reward # didn't match my address, I reported this three times and every time the every time the representative advised we would fix the issue and update you, and I yet to hear anything.
- I didn't get the invoice covering my staying, and I followed up 3 times with the representative (front desk) and I yet to get anything.
- everyday took me 30 minutes in the shower trying to adjust the water between hot and cold. Apparently the hotel has a hot water issue.
Overall, I still didn't get my invoice for my staying, I didn't get the points to my account and I wasn't comfortable during my staying.
June 27, 2015
Rated 5.0 out of 5.0 by RainerNUE Hervorragendes Hotel
Das Phoenicia Beirut ist ideal in unmittelbarer Nähe zur Zaitunay Bay gelegen. Besonders hervorzuheben sind die außerordentlich freundlichen und hilfsbereiten Mitarbeiterinnen und Mitarbeiter in allen Bereichen des Hotels, die sehr komfortablen Zimmer und die tollen Restaurants. Ich kann dieses Haus ohne jede Einschränkung empfehlen.
June 24, 2015
Rated 4.0 out of 5.0 by Ramroum one of the best available in Beirut
it is very good as usual
Breakfast at mosaic is the best you an do
June 22, 2015
Rated 5.0 out of 5.0 by kia5507 reception staff
they should be more trained to do their best to satisfy the needs of person who is checking in as example higer floor or far from elevators......etc
June 19, 2015