Rated 4.5 out of 5 by 99
Rated 5.0 out of 5.0 by Tica 10 Good night sleep in perfect surroundings
We very much enjoyed our weekend away, esp the lovely rooms, the good food and the ambience was perfect. We will be back for sure.
17 July 2014
Rated 5.0 out of 5.0 by JohnV31 Amazing
We have just got back from 3 nights, the hotel staff are all very good from being offered and a drink when we arrived to being given a gift bag when we left.
We ate at 360 for breakfast and lunch which was great, we also ate at le ciel. We have eaten at many high class restaurants and the food here was on par with many of them.
The bar drinks were not over priced, only one small point. We felt that the breakfast was too expensive it may be better to offer breakfast at a discount rate at check-in for those who have not got it included in there rate.
We would happily return and hope to do so in the future
17 July 2014
Rated 5.0 out of 5.0 by We like kids Best Hotel stay ever experienced
Although we can only compare to a very few Hotels in similiar category, this was the most exciting stay experienced.
The landscape view from this Hotel is unique, as well as the personal service provided from the team.
Room, Breakfast are outstanding and with 3 different Restaurants the Hotel offers enough opportunities for dinner from Bavarian style ("low budget") upto the Le Ciel on with top kitchen and Service ..
We appreciated that the Hotel is very well prepared for kids at all ages (breakfast area, playground, activities).
An unforgettable stay for us !
15 July 2014
Rated 5.0 out of 5.0 by Yorker1224 Best resort that I have ever been
Everything is perfect but the weather.
The staffs are friendly.
The food is excellent.
The room is comfortable.
Nothing to complain. I wish I could stay for more nights here .
15 July 2014
Rated 5.0 out of 5.0 by USAguest Beautiful facility and setting.
this facility is set in a spectacular place. The facility is very well kept and attractive, and the rooms are very comfortable, friendly and have great views. The buffet breakfast was fantastic and the quality of the food was very good. Would definitely stay here again if traveling in this area.
14 July 2014
Rated 4.0 out of 5.0 by TravelerMTex Beautiful Views but too High of a Price
My family visited Intercontinental Hotel Berchtesgaden based on the recommendation of a friend who had stayed there and said it was incredible and also because it is near the Eagle's Nest. Our friend said that the outdoor pool was amazing as you could swim inside with a door that opens, but the outdoor pool was closed while we were there.
Overall the hotel is in a beautiful setting and the ambience is amazing. I am a Platinum Elite Member and when I mentioned possibly getting an upgrade, they said that it would be 200 euros per night even though it is supposed to be complimentary.
Our room had a spectacular view. We originally reserved a regular room, but to have more space for our family we paid to get a suite. The room had complimentary juice and water which were nice to have included. However, the complimentary wifi didn't work. The hotel said that there was "slow wifi" that was complimentary, but the complimentary wifi wouldn't work so I had to spend 10 minutes on the phone upgrading to a faster wifi. The hotel removed the cost after I told them all the trouble that I had getting wifi service.
The food at the 360 restaurant was good and the views are nice. We went to breakfast at the restaurant the first day, but a 29 euros #$40# breakfast per person was too expensive. I wish that we had paid for the breakfast at the time of the reservation as it would have been less.
The hotel grounds are amazing and you can see the Eagles Nest and a local golf course from the hotel. The hotel has discounts that can be used at the golf course.
The staff members were very knowledgeable and friendly. However, there aren't enough people working in the reception area at checkout. When we called down to get our car brought to the front, there was no one to answer the phone at the reception desk even though we waited on the phone for more than 5 minutes. When we went to the front, they said that there were only two of them working at the reception desk and they couldn't work with the people checking out and answer the phone at the same time. With how much the Intercontinental costs, getting an extra person to answer the phone would increase the service level especially when the phone has a button that says "For instant service, press here."
Overall we enjoyed being at a 5 star hotel, but it wasn't worth the extra money that it costs.
13 July 2014
Rated 5.0 out of 5.0 by Lala1 Sehr schönes Hotel, leider recht unhöflicher Service
Das Hotel ist wunderschön, die Zimmer großartig. Leider ist das Personal zum Teil in dem Restaurant sehr unhöflich. Auch bei dem Check-out würde ich mich um eine etwas besser gelaunte und höflichere Dame sehr freuen. Nachdem wir gesehen hatten, dass andere Gäste extra Wasser für den Heimweg bekommen haben, mussten wir danach fragen und habe eine pampige Antwort erhalten. Einfach schade...
Auch der Restaurantleiter fühlte sich weder bemüßigt morgens von seiner Lektüre auch nur aufzuschauen oder gar von sich aus ein "Guten Morgen" zu wünschen.
Dies ist nur ein Beispiel von mehreren gleichartigen Vorfällen.
Ansonsten war das "einfachere" Personal sehr höflich und bemüht.
11 July 2014
Rated 5.0 out of 5.0 by henre Wie immer fast perfekt
Super gelegenes Hotel mit hervorragendem Personal.
Unser Abendessen im Restaurant 360° und das Frühstück waren wie immer perfekt.
10 July 2014